Professional Certificate in

Human Resources Management

Introduction to Management

Mahesh Weeratunge

Certified Professional Marketer

MBA (UK), CPM(APMF), MAPMF, PG. Dip(M) SL, Dip M(SL), MSLIM

Snr. Lecturer, Examiner, Corporate Trainer and Practitioner

The nature of management is to motivate and

coordinate others to cope with divers and far

reaching challenges…

New Era of Management – Richard L Daft

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Nature of Management

Management consists in guiding human and

physical resources in to dynamic, hard-hitting

organization unit that attains its objectives to

the satisfaction of those served and with a

high degree of morale and sense of

attainment on the part of those rendering the

service.

—Lawrence A. Appley

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Definitions of Management

Management is the coordination of all

resources through the process of planning,

organizing, directing and controlling in order

to attain stated objectives.

—Henry L. Sisk.

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Definitions of Management

Management is principally the task of

planning, coordinating, motivating and

controlling the efforts of others towards a

specific objective.

—James L. Lundy

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Definitions of Management

Management is the art and science of organising and

directing human efforts applied to control the forces

and utilize the materials of nature for the benefit of

man.

—American Society of Mechanical Engineers

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Definitions of Management

Management is guiding human and physical

resources into dynamic organizational units which

attain their objectives to the satisfaction of those

served and with a high degree of morals and sense

of attainment on the part of those rendering service

- American Management Association

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Definitions of Management

Management is a multipurpose organ that manage a

business and manages managers and manage

workers and work

- Peter Drucker

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Definitions of Management

The Four Management Functions

◦ Planning – defines as where organization wants to be in future and

how to get there

◦ Organizing – Assigning and grouping task, delegating authority,

allocating resources

◦ Leading – creating shared culture and values, communicating goals

for people to perform

◦ Controlling – monitoring employee activities, determining the right

tract to achieve objectives.

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What do managers DO?

Performance by achieving Objectives

Integrating the

Management Functions

Resources and

Capabilities

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Process of Management

I P O

Organization is a social entity that is goal directed

and deliberately structured.

◦ Social entity means being made up of two or more people.

◦ Goal Directed means design to achieve some outcome.

◦ Deliberately structured means that tasks are divided and

responsibility for their performance is assigned to

organization members

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An Organization

What Does Matter for Organization’s

Performance.

◦ Effectiveness of the approach

◦ Efficiency of work

How does it measure

◦ KPI set in the organization

What is KPI?

◦ Key Performance Indicators

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An Organization

Manager

need

Management Skills

in achieving

KPIs

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What does manager need to

achieve KPI

Conceptual Skills

◦ Think Strategically to take the broad, long term view

and to identify, evaluate and solve complex problems.

Human Skills

◦ Working with people, motivating people, leading people

etc.

Technical Skills

◦ Proficiency in performing a specific task.

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Management Skills

Ineffective communication skills and practice

Poor work relationships/interpersonal skills

Person – job mismatch

Failure to clarify direction or performance expectation

Failure to adapt and break old habits

Breakdown of delegation and empowerment

Lack of personnel integrity and trustworthiness

Inability to develop corporation and teamwork

Inability to lead and motivate others

Poor planning practices/reactionary behavior

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Why Managers Fail?

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Management Levels

From Individual Identity To Manager Identity

Specialist, Performs specific task Generalist, coordinates divers tasks

Gets things done through own effort Get things done through others

An individual actor A network builder

Works relatively independently Works in highly independent

manner

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Individual Performer to

Manager

The roles are divided in to three

conceptual categories.

◦ Informational – managing by information

◦ Interpersonal – managing through people

◦ Decisional – managing through action

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Manager Roles

How the manager’s job is

changing?

Changing technology (digitization).

Increased security threats.

Increased emphasis on ethics.

Increased competitiveness.