Interpersonal Skills: Creating and Building Powerful Connections

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INTERPERSONAL SKILLSCreating and Building Powerful Connections

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IntroductionYour career success in the workplace of today independent of technical expertise depends on the quality of your people skills.

- Max Messmer, Jr.

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IntroductionThis workshop will help participants work towards being that unforgettable person by providing key communication skills, techniques to influence others, tips on making an impact, and advice on networking and starting conversations.

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Workshop ObjectivesHow can I improve my ability to listen?What are some differences between weak and powerful communicators?What role does nonverbal communication play in my effectiveness?How can I break the ice and start conversations that lead to meaningful connections?What interpersonal skills are critical for leading and working with teams?

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Workshop ObjectivesWhat are behaviors and common mistakes that impact interpersonal effectiveness and team success?How can I influence and engage others?How can I express my opinion and remain respectful?How can I make a good impression and build my emotional intelligence?

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Module 1:Most of the successful people Ive known are the ones who do more listening than talking.

- Bernard BaruchHow Can I Improve My Ability to Listen?

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What Is Listening and Why Is It Important?

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Listening and Hearing: They Arent The Same ThingHearing is the process of perceiving sounds within our environment.

Listening involves the extra steps of really understanding what we heard, and giving it deliberate attention and thoughtful consideration.

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Tips For Being an Effective ListenerHere are some ways you can improve your ability to listen:

Give your full attention to the speaker. Be sure to remove any distractions.Let the speaker finish speaking before you respond.Maintain eye contact with the speaker.

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Tips For Being an Effective ListenerHere are some ways you can improve your ability to listen:

Empathize with the speaker.Keep an open mind.Pretend that there will be a test on what the speaker is saying.

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Personal ReflectionReflect on a time when listening effectively helped you to solve a problem you were facing. How might the results have been different if you did not listen effectively?

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Module 2:Communication the human connection is the key to personal and career success.

- Paul J. MeyerWhat Are Some Differences Between Weak and Powerful Communicators?

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Characteristics of Powerful CommunicatorsPowerful communicators:

Are assertiveUse clear languageEmphasize key ideasAre confidentConnect with the audienceAre empatheticKeep an open mindAre good listeners

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Characteristics of Weak CommunicatorsWeak communicators:

Are often misinterpretedHave trouble managing employeesMumble their wordsHave a closed mindDont listen effectivelyHave trouble working with clients

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Why Is Powerful Communication Important?

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Personal ReflectionList the 3 most powerful communicators you have encountered. What was it about each one of these speakers that makes them so effective?

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Module 3:What you do speaks so loud that I cannot hear what you say.

- Ralph Waldo EmersonWhat Role Does Nonverbal Communication Play In My Effectiveness?

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Why Is Nonverbal Communication Important?Communication is not just about what comes out of our mouths. In fact, what we dont say --- our body language, voice intonation and use of silence --- often sends a louder message to other people than the words we say.

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Types of Body LanguagesEye Contact Facial ExpressionsPostureGestures and MovementPhysical ContactAppearanceUse of Space

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Its Not What You Say, Its How You Say ItThe following are aspects of how we say things that we should take note of:

Tone of VoiceStress and EmphasisPace and RhythmVolumePronunciation and EnunciationPauses and Silence

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Be Aware of the Signals You Send to OthersIncrease your awareness of your body language and how you say things.Know how certain behaviors are typically interpreted by others.Practice! Practice! Practice!

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Personal ReflectionReflect on a memorable interaction with someone that you made you feel better/worse, and answer the following questions. How did you interpret their nonverbal communications? Did you keep these nonverbal cues in mind throughout the rest of the interaction? Explain.

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Module 4:Conversation is the fine art of mutual consideration and communication about matters of common interest that basically have some human importance.

- Ordway TeadHow Can I Break The Ice and Start Conversations That Lead To Meaningful Connections?

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Starting Conversations That Lead to Meaningful ConversationsIn this module, we will discuss how to start a conversation, the four levels of communication, as well as how to skillfully ease our conversation starters into deeper levels of talk.

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Keys For Starting a Meaningful ConversationBe confidentKnow what you have to offerCreate an arsenal of conversation startersBe aware of your body languageKnow what holds you backRelax

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The Four Levels of Conversation

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Keys For Moving a Conversation AlongBuild a rapport.Ask open-ended questions.Repeating certain words, phrases or even statements that a speaker discloses to you can also maintain the momentum of your talk, or move it into a new direction.Ask hypothetical questions.Using summaries can say that one part of the conversation is over and that its time to move on to another part.

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Personal PracticePractice starting a conversation with a partner. Try to pair up with someone you do not know. Make sure your conversation starter includes a brief introduction of who you are and what you do. Remember, be confident and direct.

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Module 5:Unity is strengthwhere there is teamwork and collaboration, wonderful things can be achieved.

- Mattie StepanekWhat Interpersonal Skills Are Critical For Leading and Working With Teams?

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Important Skills For Leading TeamsBe honestUse clear languageBe an active listenerBe supportiveUse empathyBe an effective communicatorRespect other members of the teamBe assertive

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Benefits of Practicing Critical Interpersonal Skills For Leading TeamsPracticing interpersonal skills can assist you when leading a team. Specifically, leaders should practice the following skills:Create an efficient problem-solving processPrioritize tasksMotivate the teamEarn the teams loyaltyLead by exampleDelegate tasks effectivelyAchieve the teams goalsGive constructive feedback

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Important Skills For Working In TeamsHave a positive attitudeBe an active listenerAsk the right questionsRespect fellow team membersBe humbleCommunicate clearlyBe open to criticism

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Personal ReflectionReflect on a time when you worked on a team. What types of behaviors did your teammates exhibit that made working on a team easier? What types of behaviors did your teammates exhibit that made working on a team more difficult?

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Module 6:Smart people learn from their mistakes. But the real sharp ones learn from the mistakes of others.

- Brandon MullWhat Are Behaviors and Common Mistakes That Impact Interpersonal Effectiveness and Team Success?

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Behaviors That Impact Interpersonal EffectivenessFailing to listen to othersBeing closed mindedFailing to use clear language when communicatingBeing dishonestFailing to ask questions

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Common Mistakes That Impact Team SuccessFailing to communicate clearlyRelying on existing knowledgeFailing to consult with supervisorsUsing authority inappropriatelyFailing to cooperate with othersFailing to accept criticism

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Module 7:It takes tremendous discipline to control the influence, the power you have over other peoples lives.

- Clint EastwoodHow Can I Influence and Engage Others?

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Influence OthersIn this module, we will discuss how to improve our influencing skills and persuade people to support our viewpoint. Specifically, we will discuss:

Seeing the other sideBuilding a bridge Aristotles modes of persuasion (Ethos, Pathos, Logos)

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Seeing The Other SideThe first step in influencing other people is entering their world. This means setting aside your own point of view and looking at the situation from another persons perspective.

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Benefits of Seeing the Other SideLooking at a problem through another persons perspective can help you:

Motivate peopleGain credibilityUnderstand the needs of othersBuild trustImprove attitudes

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Bridge BuildingBridge building is the process of increasing rapport and affinity between people.

Building rapport will help you to gain credibility and influence others.

It can involve making the other party feel at ease talking to you, gaining their trust, and identifying common interests