CHAPTER 07TRAINING

Chapter Summary Members: Ciara Boderick, Sadia Coleman, Felicia Fort

Discuss how training, informal learning, and knowledge management can contribute to continuous learning and company business strategy

Explain the role of the manager in identifying training needs and supporting training on the job

Conduct a needs assessment Evaluate employees’ motivation for learning Discuss strengths and weaknesses of presentation,

hands-on, and group training methods Explain potential advantages for e-learning for training Develop a program for effectively managing diversity

Company: Human Resource Management Consulting, LLPPurpose: Training HR Professionals to become effective training professionalsTime: 7:00pm-7:45pmIce Breaker

VERSUS

Strategic Training- consistent services that attracts and retains customers, high quality employees, and positive revenues

Info

rmal

Trainin

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initiated

, involves

actio

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otivate

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develo

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formal

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Formal Training is instructor led

and online programs, courses and

events developed and organized by

the company

Why do company’s prefer training?Why do company’s prefer training?

COMPANY STRATEGIC DIRECTION

1AVAILABLE TRAINING

RESOURCES

SUPPORT MANAGER AND PEERS

2

Increase employees’ knowledge of foreign competitors and cultures.

Help ensure that employees have skills to work with new technology.

Help employees understand how to work effectively in teams to contribute to product and service quality.

Improve employee performance which leads to improved business results.

Ensure that the company’s culture emphasizes innovation, creativity and learning.

Ensure employment security by providing new ways for employees to contribute when their jobs change or interests change skills become obsolete

Prepare employees to work more effectively with each other.

S1- Access Needs to determine if training is needed

S2- Ensures that employees have the motivation and basic skills to master training content

S3- Necessary factors for learning to occur S4- Trainees apply the content of training to job S5- Choosing Training Method

COGNITIVE ABILITY

Verbal Comprehension

Quantitative AbilityReasoning Ability

READING AND WRITING ABILITYLevel of difficulty of

written ability

READING AND WRITING ABILITYLevel of difficulty of

written ability

Blended Learning And Informal Learning Made Easier

Blended(Hybrid)- the combination of technology and face to face interactive learning

Virtual Learning- Online training that provided trainees with a three-dimensional learning experience

(Discussion) Which do you prefer blended Which do you prefer blended learning, virtual, face to face etc.?learning, virtual, face to face etc.?

https://www.youtube.com/watch?v=85RVEas4AXs https://www.youtube.com/watch?v=85RVEas4AXs

Team Training- individuals are placed together to achieve a common goal as a team.

Cross Training - understanding the importance of another team member’s duty

Team Leader Training- diffuse situations amongst teams and how to handle conflict.

Action Learning- team is given a task that they must complete. The team learns through creating a plan of action and application.

Six Sigma Training- An action program that provides employees with defect reducing tools to cut costs and certifies employees as green belts, champions or blacks belts.

Managing Diversity- creating an environment that allows all employees to contribute to organizational goals and experience personal growth.

2 Types of Diversity Training:• Attitude awareness and change programs• Behavior-based programs

2 Goals of Diversity Training and Inclusion:

• Eliminate values, stereotypes, and managerial practices that inhibit employees’ personal development .

• Allow employees to contribute to organizational goals regardless of their race, sexual orientation, gender, family status, religious orientation, or cultural background.

Learning Management System – is a technology platform that automates a company’s training program. It is used for online courses, registering for courses, and tracking who has completed training.

Group-or Team Building methods- Used to improve a team’s effectiveness. These are training methods designed so that a team can share ideas; experiences, build a culture and identity, and most importantly understand the dynamics of interpersonal relationships.

Adventure learning- Develops teamwork and leadership skills using structure outdoor activities. This type is very tedious and strenuous outdoor challenges: improving self-awareness, problem solving conflict management and risk taking.

Motivation to learn- the desire of the trainee to learn the content of the training program.

What motivates you to want to continue to develop What motivates you to want to continue to develop skills within your company?skills within your company?

https://www.youtube.com/watch?v=I44NEOukTyQ https://www.youtube.com/watch?v=I44NEOukTyQ

Self Efficacy Benefits or consequences of

training awareness of

training needs

Work environment

ConscientiousnessGoal

OrientationBasic Skills

To increase employees' self-efficacy level:1. Let employees know that the purpose of training is to improve

performance.2. Provide information about the training program and purpose

prior to actual training.3. Show employees their peers’ training success.4. Provide employees feedback that

learning is under their control and they have the ability and responsibility to overcome

learning difficulties experienced in the program.

Based on the information learned, What are some strategic ways your What are some strategic ways your

company can develop their trainings to company can develop their trainings to become more effective and beneficial?become more effective and beneficial?

https://www.youtube.com/watch?https://www.youtube.com/watch?v=6cIGx47tKxc v=6cIGx47tKxc

Noe, et al. (2013). Training. Human resource management: gaining a competitive advantage. 8th (Ed.). Pg (268-337).