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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 How to Lead with Authenticity

How to Lead with Authenticity

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Page 1: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

How  to  Lead  with  Authenticity

Page 2: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 3: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 4: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Characteristics  of  Authentic  Leaders

Page 5: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 6: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Keys  to  Communication

Page 7: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 8: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Challenges  of  Leading  a  Contact  Center

Page 9: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 10: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Rewards  of  Leading  a  Contact  Center

Page 11: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 12: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Unique  Activities  to  Boost  Team  Motivation

Page 13: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 14: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Leadership  Confessions  

Page 15: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 16: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Leadership  Resources

Page 17: How to Lead with Authenticity

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177


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