BROUGHT TO YOU BY Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly. How to Give Feedback
Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly. Connect: Professional Women’s Network is online community with more than 300,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
Text of How to Give Feedback
BROUGHT TO YOU BY Members of Connect: Professional Womens
Network share advice for effectively delivering the good, bad and
ugly. How to Give Feedback
At its best, feedback is a powerful tool, stimulating honest
self-reflection, insight and improvement. At its worst, its the
reason your colleague wound up crying in the bathroom.
So how do you help your team grow without hurting any feelings?
Take a look at these tips from the women of Connect on how to keep
the office from turning tense.
Be available. Feedback is vital to developing staff and
fostering a collaborative work environment. When the lines of
communication are continuously open, it is easy to give feedback.
Nancy Von Borzestowski, Director Clinical Operations
Make positive feedback the norm. Seizing opportunities to
recognize small successes takes the sting out of the typical annual
review or pouncing on someone for poor performance. Diane
Baranello, Career Coach, Speaker, Corporate Trainer
Listen first. I want to know how I can help them be successful
in their roles because it's a "win-win" situation for everyone. I
encourage them to tell me ways in which they can improve in certain
areas. Make sure your team knows you support them and want them to
be successful. Lisa Marie Bast, Public & Media Relations
Teach team members to self-evaluate. I use three questions with
my team: What's working? Where are you getting stuck? What will you
do differently in the future? Most of the time, they already know
the areas they need to work on and it opens them up to hearing my
additional feedback. Karen Stevens, SPHR, Senior HR Professional
& Business Partner
Ask permission first. I start by asking, May I give you some
feedback?. Generally people say yes but sometimes they say no and
thats OK. Asking permission may seem unusual, but it seems to start
a conversation that people want to hear. Carolyn Warren, Cyber
Investigator
Sugarcoat (a little) to soften the blow. I give feedback in the
compliment sandwich model: point out what they did well, give areas
for improvement with clear guidelines how to improve in that area,
and then end by summarizing the strengths of their performance.
Kasey Varner, Contributing Writer
Avoid generalizations. Be specific, give examples and always
give credit for good work. Alina Kaiser, MBA Candidate University
of Chicago Booth School of Business
Be solution-oriented. Listen a lot and always start with
something positive. Try to offer a solution as well. Carrie Curley,
Owner, Curley Design Group
Be conscious of non-verbal cues. My physical demeanor can come
off aggressive or defensive at times and that is not good. I have
avoided several conflicts by changing my body language. Monica
Northington, Freelance Makeup Artist
Choose your words wisely. Positive or negative feedback should
always be honest and delivered with respect. If the feedback
process itself lacks integrity then employees will disengage.
Bridget Sarikas, VP at Right Advisory LLC
Be solution oriented. Listen a lot and always start with
something positive. Try to offer a solution as well. Carrie Curley,
Owner, Curley Design Group
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