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Losing someone… or something…
• Grief can also happen at work
• Small changes, big changes: both initiate a grief process
• Dealing with grief is mostly an individual process
• In an organization, it influences interactions and productivity
• When conscious of the grief process, people can help each other
• Grief cycle is a healing cycle
MISS!
• The worst change I experienced in an organization.
• Imposed
• Not explained
• No influence, no autonomy
• What made it happen: H2H
• Conversation
• Connection
Agile News : Shock, Anger
« Why?Urghhh!?! This is stupid and unnecessary! What’s going to happen to me? »!Help : Clear explanation of why; not a good stage for training.
Denial
« It’ll pass - just be patient. Let’s keep doing our job. Not much will change. »!Help : Talk a lot about the change, clarify it’s pertinence, reassure but avoid talking about only positive aspects: recognize difficulty and effort needed
Memories
« Hmm… Do you remember when…? We did a great job on that one! »!Help : Listen, recognize and honour the past, DO NOT accuse people to be resistant to change
Letting go
« My expertise can probably still be valuable and helpful.!Will others help me? Will I have time to learn and adapt? How long will it take before I feel expert again? »!Help : Ask for feedback, express gratitude, recognize expertise, involve people in something positive
Openness
« I wonder how we can make this work well or better than before… » !Help : Invite people to share experiences and learn together, invite energy to create and innovate
Reframing
« Lots of possibilities and opportunities to grow! »!« Let’s try this… »!« I wonder if we can make it even better? »!Help: Celebrate!
Open Space Technology is a great tool!It creates space for grief work AND for figuring out how to become agile in your organization.
WARNING: It is a cycle. If you try to skip a step, it’ll get you later! My Verchères-Manhattan-Bromont story
Listen with curiosity and
compassion… !
Have clear info and good
conversations… !
Give it time… !
Create space for a common
vision…
Adapted from Elizabeth Kubler-Ross, Harrison Owen and Genuine Contact™ Program
About Esther Matte, organizational coach and trainer in collaborative methodologies
• Independent consultant for 20 years
• Started in strategic communications, moved to facilitating collective work in the context of change and transformation
• Works and teaches mobilization and development of teams, organizations, communities
• How I work:
• Use collective intelligence
• Generate openness, authenticity and responsibility
About Ev Lagüe, Illlustrator
!Ev Laguë
Illustratrice / illustrator -‐ evlague.tumblr.com -‐
-‐ cargocollec0ve.com/evlague -‐ ☎ 1 450 779-‐5535
@ evlague (at) outlook (dot) com