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by Sukumar Rajagopal, Founder & CEO Tiny Magiq
Thoughtworks Unplugged EventAugust 7, 2015, Chennai
Enterprise Architecture Challenges in the Digital Age
All rights reserved. Please don’t distribute without written permission.
Dream Job
Became the CIO of a Fortune 500 firm
May 2010
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Big IT Pain Points
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1. First log in to a URL (amongst 100s of URLs) that housed timesheet functionality.
2. Select a timesheet option from 25 alternatives listed on the landing page.
3. Then, on the next page, click on the “Create Timesheet” button, which is the only field on that screen.
4. In the next page, use a calendar control to select the period end date for the timesheet and then click “Add”.
5. Then, navigate to the “Timesheet” screen, select the projects to which they are allocated and then enter the time logged into the fields for each day of the week.
6. Hit “Submit”.
Entering Timesheet Every Fortnight
400 Page Slide Deck to use the ERP system
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Bad User Experience - Industry Pandemic
Across Our 3rd Party Enterprise Apps (On-Prem & Cloud)
And Our Internally Developed Apps
80% =
20% =
IT Portfolio
Pursue Associate Delight
IT Charter
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PC: $800, iPhone: $300Social apps: FreeExperience: Priceless
The Sunday Night Experience
The Monday Morning Experience
Citations:1. Future of Work [PDF] by Malcolm Frank & Geoffrey Moore 2. Pace Layered Strategy by Gartner Group 3. A Sea Change in Enterprise IT by Geoffrey Moore [PDF]
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One Cognizant GoalsNo Change Management
500msec response time
500% Productivity Gain
No $$$ &
6 Months
Seems far too ambitious & expensive.
Our Situation – Typical?
$100MM+ invested in ERP
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Conceptualize a Minimum Viable Product (MVP)
Image: http://thebln.com/wp-content/uploads/2011/09/Eric-Ries-The-Lean-Startup.jpg
3 hours
11 http://www.nextbigwhat.com/wp-content/uploads/2014/09/What-Is-MVP.jpg
$$$
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Separate Layer
Top 25 Tasks as OneClick & 9Approvals by Email
Onboarding App &
OneClick Timesheet
to demo 500% prod gain
1C MVP – 6 Months & Small
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Small AppsIn an Appstore
Jan-Apr 2011 with 3,000+
Early Adopters
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Lean Startup Experience
Ingrained need to be perfect
on Day 1
AchieveProduct
Market Fit
Gut Wrenching “Waiting
for backend”
Aug 2011 Wow!
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Hockey Stick Adoption
38mths
100
700
98% Associate Reach
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2012,2013,2014 CIO 100 Honoree
2012, 2013, 2014 INFOWEEK Top 100/250 Honoree
NASSCOM HR Summit “Connector” Award Winner in collaboration with Cognizant 2.0
One Cognizant
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Geoffrey Moore - Renowned Innovation Expert, Author, Advisor and originator of the Systems of Engagement concept. https://twitter.com/geoffreyamoore/status/212632721330147329
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List of things we accomplished1. Systems of Engagement with Likes, Frowns, Comments for every app transparent to all users. 2. Social Design (Design Thinking) for 500% productivity gain. The top apps were automatically bubbled up. 3. DevOps capability 4. Response time 500msec still a ways away. But 1C is one of the speediest sites. 5. SoE layer home grown using .NET and Analytics Apps using Java, Pentaho, EMC Greenplum. 6. Private cloud – app developers didn’t have to acquire server capacity for each app individually. 7. Hackathons for extreme agility. Delivering Apps in 48 hours to the business [700+ apps in 38 months]8. Gamification – leaderboard as well as some processes delivered as an actual game. 9. Curation – including an email curator to kill corporate spam.
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Thank You
Be Happily Dissatisfied…
