Engaging Staff Through Change

July 18, 2014 1

BRIAN ABRAHAMSON CIO

JEROMY MARKWORT LEAN COACH

IT@PNNL

NLIT San Francisco CA

July 18, 2014 2

our people, not our software

and infrastructure, will the be

the biggest driver of our

impact

July 18, 2014 4

It starts by listening

July 18, 2014 5

A roadmap focused on people

Want to help?

July 18, 2014 6

First task: Eliminate Org Complexity

July 18, 2014 7

The seed…

Groups:1. Applications2. Infrastructure3. “The Rest”

July 18, 2014 8

Principles: Applications group

Improve staff career growth

July 18, 2014 9

Principles: Applications group

Unified IT@PNNL organization

July 18, 2014 10

Principles: Applications group

“Family Sized Groups”

July 18, 2014 11

Principles: Applications group

Balanced structure

July 18, 2014 12

Principles: Applications group

Demonstrate benefit to business

July 18, 2014 13

Applications: Straw man

The top guy

Database Admin

Application Development

(eg. ETR, Approvals, SharePoint)

Constraints:· Align with business where it makes

sense· Small groups 6-10

What group do you fall in? Where your career path falls.

Automation (better name?)

Unified Communications

(phone, video, etc)

Storage

Server Admin

Network

Service Desk (Might need to be split. Field would work as a group)

Testing and Documentation

Security

Project Management

Performance Assurance

Config Mgmt

Concierge (Solutions Architect) SLMgmt

Finance Development (+PeopleSoft)

HR Development (PeopleSoft)

Fusion Development

Application Administration(Includes Email,

SharePoint, Maximo)

Content Management(what is the definition?)

Patching, managing the application, etc

Information Integration and

Sharing

Where your customers go so they get a holistic solution

Acquisitions Development

Business Area – purchase services

Db Dev

Team is not in agreement if db dev is it’s own box

RecordsManagement

Technical Library

Information Release

?

IT Ops Support

Hosting Serv

Small App Dev? (Cool App?)

Large App Dev?

Information Services

Business Integration

Maximo

Mobile Development and

Device Management

Pulling information from several databases, reporting, data mart, data warehouse, etc

July 18, 2014 14

Report back to Leadership

The top guy

Database Admin

Application Development

(eg. ETR, Approvals, SharePoint)

Constraints:· Align with business where it makes

sense· Small groups 6-10

What group do you fall in? Where your career path falls.

Automation (better name?)

Unified Communications

(phone, video, etc)

Storage

Server Admin

Network

Service Desk (Might need to be split. Field would work as a group)

Testing and Documentation

Security

Project Management

Performance Assurance

Config Mgmt

Concierge (Solutions Architect) SLMgmt

Finance Development (+PeopleSoft)

HR Development (PeopleSoft)

Fusion Development

Application Administration(Includes Email,

SharePoint, Maximo)

Content Management(what is the definition?)

Patching, managing the application, etc

Information Integration and

Sharing

Where your customers go so they get a holistic solution

Acquisitions Development

Business Area – purchase services

Db Dev

Team is not in agreement if db dev is it’s own box

RecordsManagement

Technical Library

Information Release

?

IT Ops Support

Hosting Serv

Small App Dev? (Cool App?)

Large App Dev?

Information Services

Business Integration

Maximo

Mobile Development and

Device Management

Pulling information from several databases, reporting, data mart, data warehouse, etc

“IT Happens”

July 18, 2014 15

Leadership report out to StaffStaff report out to the Org

July 18, 2014 16

Leadership report back to staff

July 18, 2014 17

Org: Lots of conversations

Staff self-nominations

July 18, 2014 18

Suggested by a staff member

July 18, 2014 19

July 18, 2014 20

Self-nominations

July 18, 2014 21

Roles created as result of self-nomination

“One top guy,” but actually on the bottom supporting the org

Staff moved into new groups to pursue their passion

Group sizes ‘mostly’ kept to 6-10 people

Staff led panel at All-Hands when new structure revealed

July 18, 2014 22

Next Big Steps

July 18, 2014 23

Vision: Simplify and Better Prioritize

July 18, 2014 24

Next Big Steps: Simplify and Better Prioritize

How would you approach:

Improving Maximo?

Being smarter about how we commit IT?

Spending time improving how we work?

Ensure manageable workloads?

July 18, 2014 26

Dumb rules, Stop work, Barriers

* and just about as many lessons learned for how not to do this

*

“Dumb rules” sessions lead by staff

July 18, 2014 27

Dumb rules, Stop work, Barriers

Staff presented results at All-Hands

July 18, 2014 28

Staff report out to Leadership: Kanban

July 18, 2014 30

Kanban: “Help building ‘your’ board”

July 18, 2014 31

Staff report out to Leadership: Kanban pilot

Even adopted by customers!

July 18, 2014 32

Next Big Steps

July 18, 2014 33

Next Big Steps: Talent

Culture

July 18, 2014 34

FailureIs A way

“Not invented here”

better = different

Knowledge sharingPartnership

Learning Vs. Training

July 18, 2014 35

Staff report out to Leadership

Assembly

Crowd-source new ideas

July 18, 2014 37

Recognize great work

Awareness / Promotion of

resources

July 18, 2014 38

Transparent budget process

July 18, 2014 39

Proposed Process

July 18, 2014 40

Process can’t just be a new

way to say “NO!”

We need to motivate staff to

want to learn

Process supports individual

and organizational needs

Process handles both self-

directed and funded

training opportunities.

Self-directed “Learning”

July 18, 2014 41

Iterative, learning approach

July 18, 2014 42

Feedback is fuel for success

July 18, 2014 43

Feedback if fuel for success

July 18, 2014 44

…There’s one more thing…

7/18/2014 45

This develops staff…

Staff lead Leader supported

July 18, 2014 46

Different kind of thinking

July 18, 2014 47

Ideas generated and used

July 18, 2014 48

Staff implemented

July 18, 2014 49

Funded and Prioritized

July 18, 2014 50

Questions?

July 18, 2014 51