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• Multigenerational workforce or intergenerational
workforce? What is the difference?
• Which one describes your workplace?
• What does it mean for your company’s retention and
productivity?
• Does your company recognize knowledge
skills and relationships as a major source of
competitive strategy?
• Does it have strategies and benefits in place to
support and recognize employees of all ages?
• How flexible or agile is your workplace?
Why manage Generators
• Optimal employee engagement is not
possible without understanding the age
demographics in your workplace.
• EE is when an employee consistently
seeks excellence and is energized by
work.
Why manage Generators
• Need for transfer of knowledge from
retiring workers
• Co-worker perceptions of the other
generation
• Each generation thinks it brings the most
strengths to the workplace
Key Characteristics Generation Y
• Born between 1980 and 2000
• Highly technical and very intelligent
• Sometimes lack practical skills
• Told they were unique and special
• Want work to be family like
• Strong sense of inclusiveness
• Spiritual and inspired
And now you know…
• BFF – Best Friends
Forever
• 4COL – For Crying Out
Loud
• TGIF – Thank God It’s
Friday
• CD9 – Code 9 (parent)
• GGN – Gotta Go Now
• XOXO – Hugs & Kisses
• WAD – Without a Doubt
• LOL – Laughing Out Loud
• YOLO – You Only Live
Once
• KIR – Kip It Real
• OMG – Oh My God
Sources of Miscommunication
• Different language
• Different priorities
• Different perspectives
• Different skills
General Misunderstandings
• Styles of communication sometimes breed
resistance
• Lack of practical skills leads to the
assumption that their ideas are not valid.
• Desire for immediacy mischaracterized as
a sense of entitlement
Workplace Conversations
• Coaching to set goals
• Coaching for positive reinforcement
• Coaching within difficult
conversations