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Meri Williams, ChromeRose @Geek_Manager
STEALING PM LESSONS FROM ARTIFICIAL INTELLIGENCE
DPM:UK
Manchester, Jan 2015
Meri Williams, ChromeRose @Geek_Manager
TRADITIONAL PROJECT MANAGEMENT OFTEN SEEMS OF
THE OPINION THAT THE PROCESS IS SOUND AND ADHERENCE IS THE PROBLEM
Meri Williams, ChromeRose @Geek_Manager
ROBOTS/AGENTS HAVE NO PROBLEMS BEING PATIENT, LOGICAL OR RATIONAL, AND CAN WORK 24/7/365…
… BUT IT STILL DIDN’T WORK
Meri Williams, ChromeRose @Geek_Manager
1) AUTONOMY (AGENTS)
2) MASTERY (MACHINE LEARNING)
3) RE-CREATION (MACHINE INTELLIGENCE)
Meri Williams, ChromeRose @Geek_Manager
ENABLING AGENTS TO MAKE DECISIONS AND ACT INDEPENDENTLY
BUT ALWAYS TOWARDS A COMMON
GOAL LEADS TO COMPLEX, SUCCESSFUL ACTION
Meri Williams, ChromeRose @Geek_Manager
FOCUS ON THE WHY (THE GOAL) AND ENABLE THE WHAT AND THE HOW TO BE DEFINED BY THOSE DOING THE WORK, AS MUCH AS POSSIBLE
Meri Williams, ChromeRose @Geek_Manager
THIS IS WHY I LOVE USER STORIES
As a <type of user>,
I want to <do something>,
So that <some value is created>.
https://www.flickr.com/photos/psd/8591351239/
Meri Williams, ChromeRose @Geek_Manager
MACHINE LEARNING IS FASCINATING
• Supervised (teacher-student model)
• Unsupervised (learn-from-data model)
• Reinforcement (learn-by-doing model)
• Developmental (learn-enough-to-set-
up-more-learning-for-yourself model)
Meri Williams, ChromeRose @Geek_Manager
WE’RE GOOD AT WHAT WE PRACTISE, PROVIDING WE CAN LEARN FROM IT
Meri Williams, ChromeRose @Geek_Manager
DELIBERATE PRACTICE• You must be motivated to attend to the task and
exert effort to improve your performance.
• The design of the task should take into account your pre-existing knowledge so that the task can be correctly understood after a brief period of instruction.
• You should receive immediate informative feedbackand knowledge of results of your performance.
• You should repeatedly perform the same or similar tasks.
Meri Williams, ChromeRose @Geek_Manager
MODELS OF DELIBERATE PRACTICE
• Sports Model – analogous to conditioning
• Chess Model – what did the grand master do?
• Music Model – chunking & mental rehearsal
Meri Williams, ChromeRose @Geek_Manager
IS THE WORK DESIGNED IN A WAY THAT MAKES IT EFFECTIVE DELIBERATE PRACTICE?
Meri Williams, ChromeRose @Geek_Manager
AS AN ASIDE…
DO RETROSPECTIVES DURING PROJECTS RATHER THAN POST
MORTEMS AFTER
FOR A POST MORTEM, FIRST SOMETHING HAS TO DIE
Meri Williams, ChromeRose @Geek_Manager
MACHINES ARE LIMITED.
SO ARE PEOPLE, WHEN WE TREAT THEM LIKE MACHINES.
Meri Williams, ChromeRose @Geek_Manager
WE ALL HATE BAD BOSSES
WE DESCRIBE THEM AS
• Clueless
• Empty suits
• Pointless
• Seagulls
Meri Williams, ChromeRose @Geek_Manager
Across industries, across countries, the best performing teams
answer certain questions positively
Meri Williams, ChromeRose @Geek_Manager
Predictors of High Performance1. Do I know what is expected of me at work?
2. Do I have the materials & equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best every day?
4. In the last 7 days, have I received recognition or praise for good work?
5. Does my supervisor, or someone at work, seem to care about me as a person?
6. Is there someone at work who cares about my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel like my work is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last 6 months, have I talked with someone about my development?
12. At work, have I had opportunities to learn and grow?
Meri Williams, ChromeRose @Geek_Manager
MOTIVATION =
+ PURPOSE (Do I believe in WHY?)
+ AUTONOMY (Do I get a say in WHAT?)
+ MASTERY (Am I proud of HOW?)
- ANY NEGATIVE FACTORS THAT DETRACT
Meri Williams, ChromeRose @Geek_Manager
Predictors of High Performance (remix)
PURPOSE
• Does the mission/purpose of my company make me feel like my work is important?
AUTONOMY
• Do I know what is expected of me at work?
• At work, do my opinions seem to count?
MASTERY
• Do I have the materials & equipment I need to do my work right?
• At work, do I have the opportunity to do what I do best every day?
• Is there someone at work who cares about my development?
• Are my co-workers committed to doing quality work?
• In the last 6 months, have I talked with someone about my development?
• At work, have I had opportunities to learn and grow?
Meri Williams, ChromeRose @Geek_Manager
And What Else?
OTHER FACTORS:
• In the last 7 days, have I received recognition or praise for good work?
• Does my supervisor, or someone at work, seem to care about me as a person?
• Do I have a best friend at work?
ESSENTIALLY, AM I RESPECTED & REWARDED HERE?
CAN I BE MYSELF AND SUCCEED HERE?
I CALL THIS INCLUSION.
Meri Williams, ChromeRose @Geek_Manager
The Most Important Question
Best predictor of recruitment AND retention?
Someone’s ability to agree with:
“Someone like me can be successful here”
Meri Williams, ChromeRose @Geek_Manager
CREATE SPACE FOR YOUR TEAM TO BE THE BEST THEY CAN BE
Your job as a project manager…
Meri Williams, ChromeRose @Geek_Manager
As a PM, Ask Yourself
• Do my team know WHY we are doing this?
• Do my team get a say in the WHAT? In doing the right thing?
• Do my team get opportunities to do the thing right? And to get better at the HOW?
• Do we do a good job of making all our different people feel included & like they BELONG HERE?
(PURPOSE)
(AUTONOMY)
(MASTERY)
(INCLUSION)
Meri Williams, ChromeRose @Geek_Manager
SPACE TO BE AWESOME =
+ PURPOSE (Do I believe in WHY?)
+ AUTONOMY (Do I get a say in WHAT?)
+ MASTERY (Am I proud of HOW?)
+ INCLUSION (Do I BELONG HERE?)
- ANY NEGATIVE FACTORS THAT DETRACT
Meri Williams, ChromeRose @Geek_Manager
KEY LESSONS
1. Autonomy matters (because change happens)
2. Communicate purpose & goals (why & what)
3. Let individuals define the how (bonus: motivation!)
4. Help design work as deliberate practice
5. Help teams assess & improve as they go (retros> post mortems)
6. Awesome = purpose + autonomy + mastery + inclusion
Meri Williams, ChromeRose @Geek_Manager
https://www.flickr.com/photos/colmsurf/144455160/
YOU CAN’T HOLD BACK THE OCEAN, BUT YOU CAN LEARN TO SURF