Eastern Dairy Case Study

George Stein

A college student employed for the summer by Eastern Dairy Social person (Needs for friendship and belongingness) Needs money for car and dating (Maslow’s Hierarchy of Needs) Loves “ROMANCE” (Needs for acceptance and acceptance)

Paul Burnham

Self Proclaimed “Lead Operator Fun Loving – Entertained Jokes, Pranks, etc. Responsible production target in time & machinery cleaning before shift

ends. Responding to visits by Inspectors.

Eastern Dairy

No control on work culture for night shift employees Sets target to night shift employees Has presence of strong labor union Target Driven Company

Problem

Lack of Ethical behavior & Work Culture No measures for quality control & quality check Ignorance for health safety standards Poor Warehousing facility

Managerial Ethics

Ethics are influenced by Environment (geography, religion, society, family laws, codes) of person in its most basic form.

Ethical part of behavior is not covered by law, but the resulting out come of the behavior is judge by the law on the grounds of moral judgements

Value-Based Leadership

Interpersonal Behavior Personal Actions & Expectations Organizational Leadership Fairness with Others

Benefits 1. Creating Trust 2. Open Communication

Recommendations

Quality Assurance programs – Trainings to employee about Quality Assurance & Health Hazards

Warehouse Management Systems Quality Inspection Reports Rotational Shifts of Employees Reward System (Completion of 30hrs Training Programs)

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