DocOps

User Documentation Coming Full Circle with AgileDIRK GÖHMANN – DIRK.GOEHMANN@CA.COMMANAGER EMEA ENGINEERING SERVICES, CA TECHNOLOGIESOCTOBER 9, 2015

Agile & Technical Writing• Communication• User-centric• Cross-functional• Incremental• Customer validation

Agile with our Existing Approach…

…was like chasing a rocket with a skateboard

DocOps…

? ? ?

DocOps is a Mindset…

…and not a technology

DocOps Principles I• Collaboration• Scenarios• Curation• Ease-of-use• Feedback channel• Articles• Content organization

DocOps Principles II - Metrics

DocOps Principles III• Search• Public• Multiple devices• Automated translation

DocOps Challenges• Content migration• Culture change

DocOps in a Nutshell Relevant content + better findability =

Fewer support calls and increased customer satisfaction