DC Scrum User Group Clean Language Workshop

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  • D C S C R U M U S E R S G R O U P - A U G U S T 1 5 , 2 0 1 6

    Clean Language and

    Systemic Modelling for Scrum Teams

  • Andrea Chiou, Agile CoachConnections At Work, LLC

    @andreachiouandrea@connections-at-work.com

    mailto:andrea@connections-at-work.com?subject=

  • Andrea Chiou, Agile CoachConnections-At-Work, LLC

    @andreachiouandrea@connections-at-work.com

    IIBA-DC - 2014Agile 2014 Conference

    MAFN - DC 2015

    CBODN 2014

    Lean Agile Scotland - Oct 2016

    Who Is Using Clean Language, Anyway?https://leanpub.com/whoisusingclean

    Agile Santa Barbara 2016

    AgileDC 2014

    mailto:andrea@connections-at-work.com?subject=https://leanpub.com/whoisusingclean

  • What Would You Like To Have Happen?

  • C L E A N L A N G U A G E - D AV I D G R O V E

    A way of listening without judgement

    A way of inquiring without imposing

    Words and symbols a have different meaning for each person - each created in a different time and a different space

  • C L E A N Q U E S T I O N S

    are content free

    direct ones attention

    explore metaphors underpinning ones thinking

  • T W O L A Z Y J E D I Q U E S T I O N S

    Is there anything else about .?

    What kind of ?

    Judy Rees coined the term Lazy Jedi

  • SENSORY INFORMATIONwhat is seen, heard, felt, tasted, smelled

    CONCEPTS such as family, democracy, honesty, trust

    METAPHORS Explicit: encapsulate how we structure our experience

    describing one thing in terms of another (usually from the physical world)

    Implicit: so embedded in our language we dont even notice

    T H R E E WAY S O F E X P R E S S I N G O U R S E LV E S

  • Metaphor warmup

    1. Life is like.

    3 - because..

    2. .

  • When you are working at your best

    you are like what?

  • Where%is%?%Whereabouts%%is%?%

    What%kind%of?%Is%there%anything%else%about?%%

    Clean%Ques9ons%%David%Grove%

    Note:%%replace%%with%a%part%of%what%the%other%person%said.%

  • Inner Need to be Seen as Contributing

    Professionalism

    Fear of silence

    Problem Solving

    Unvalidated Assumptions

  • Use Clean Question to accept, expand, transcend and gain new clarity on words used

    Metaphors get us away from limbic flight or fight

    responses

  • WHAT ELSE CAN YOU MODEL?

    Learning

    Parenting

    Coding

    Coaching

    Time

    Studying

    Collaborating

    Decisions

    Ideal Team

    Current Organization

    Desired Organization

    Motivation

  • Higher bandwidth

    Better communication technology

    NNECTIONCO

  • Where%is%?%

    Whereabouts%%is%?%

    What%kind%of?%

    Is%there%anything%else%about?%%

    Then%what%happens%?%

    What%happens%next?%

    Where%could%%come%from?%What%happens%just%before?% Thats%%like%what?%

    What%would%you%like%to%have%happen?%When%you%are%working%at%your%best,%youre%like%what?%

    Clean%QuesCons%%David%Grove%

    When%X%,%what%happens%to%Y%?%Is%there%are%relaConship%between%X%and%Y?%

  • Focussing In

    AND.

    AND WHEN

    CLEAN QUESTION

    Structure used to zone in

    1.) And. [use one or several things the person has said up until now]2.) And when. [then hone in part of what you repeated above]3.) Clean question [use 1 word from the and when part of what you said]

  • From Drama to Karma Clean Scoping Clean Setup Developmental Practice Clean Feedback Five Senses Modeling Time Metaphors At Work Flower Model

    S Y S T E M I C M O D E L L I N G - G R O U P S

  • BusinessHiring

    Coaching

    In ITHelping teach young kids math, spelling, and music

    Elementary School

    DoctorsGeriatric care

    Facilitating change in organizations, schools, training departments, police departments

    In therapy and change work

    W H E R E H A S I T B E E N A P P L I E D

  • K A R M A C Y C L E

    Reproduced w/ permission: Training Attention

  • We learn to become more intentional when we interact with people with the purpose of discovering what we want.

    We do this by practicing listening to a partner talk about something they intend to do differently or improve on in the near future and asking systemic modeling questions.

    Planning for a future event

    For X' to go as you would like, it would be like what? or

    What would you like to have happen?

    The X (event) could be: a project, meeting, event, an interview, training, demo, facilitation. Or on a personal front going out to dinner, or on a vacation or even getting married

    You can augment the answer with the two core clean questions.

    C L E A N S E T U P

  • C L E A N S E T U P ( C O N T D )

    You then augment this with:

    What will you or others notice (see/hear) that will be evidence that you achieved that?

    What would that mean to you (inference)?

    And what would the impact be on you/others?

    ****

    And for X to go like that, you'll need to be like what?

    And what support do you need from me (or the group)?

    In a group, or where several people are organizing the event, you would go around get answers for each person, thus reconciling metaphors and creating a network of support.

  • D E V E L O P M E N TA L TA S K

    What will you do that will be an example of the outcome you have set?What will we hear/see if you are doing it? or are not doing it? What do you want us to do when we see you doing it/not doing it?

  • C L E A N F E E D B A C K

    A three step process to give congruent useful, judgement free feedback.

    EVIDENCE What did you hear or see?

    INFERENCE What did you infer? IMPACT What was the impact from your

    perspective?

  • C L E A N F E E D B A C K

    What worked well? What did you observe?

    What did you infer from that?

    What was the impact for you?

    What would work better?What will you observe?

    What will that mean?

    What will be the impact for you?

    What did not work so well?What did you observe?

    What did you infer from that?

    What was the impact for you?

  • F L O W E R M O D E L

    My stuff

    Their stuff

    Detecting

    Attending to

    Distinguishing between

    YOURPATTERNS

    THEIRPATTERNS

    WHAT ISHAPPENING

    WHAT YOU INFER

    BUILDING USEFUL MODELS

    WHAT ISPRESENTED

  • My recommended books and online resources: https://adaptivecollaboration.com/books-i-recommend/

    Free ebook: http://judyrees.co.uk/your-clean-language-questions-answered/

    Very reasonably priced online study course: http://judyrees.co.uk/metaphor-mastery-discount-offer/

    R E S O U R C E S F O R F U RT H E R L E A R N I N G

    https://adaptivecollaboration.com/books-i-recommend/http://judyrees.co.uk/your-clean-language-questions-answered/http://judyrees.co.uk/metaphor-mastery-discount-offer/

  • Virginia Satir

    Gerald Weinberg

    David Grove

    Caitlin Walker

    Innovator with Clean Language applied in Groups:Systemic Modeling

    Originator of Clean Language Used Questions free of Influence

    to help Trauma victims heal

    A Gentle Giant in Software Dev, Testing,

    Systems Thinking, Prolific Writer

    Pioneer in Family Therapy, whotaught Jerry Weinberg much

    about \working together congruently

    Pioneers who Influenced Me

  • T H A N K Y O U F O R PA RT I C I PAT I N G !

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