Day In The Life Of (DILO)

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Intent of Session

• This session will enable you to understand:

– Why do a DILO study?

– What is a DILO study?

– How to carry out a DILO study?

Why do a DILO study?

• It helps busy individuals identify value added (VA) and non-value added (NVA) tasks that they are performing daily.

• By becoming aware of the amount of time spent on NVA tasks, choices can be made on what to do differently.

• Get a full understanding of what someone really does; to replicate very effective people or to review to improve

• Before a DILO VA activities are, on average, only 21%-40% of a role.

What is a DILO study?

• It is a simple and direct contact approach that can help segregate and highlight the tasks that are:– VA and would be good to continue– NVA – providing a choice to stop or reduce

• VA actions are defined as:– Work for which the customer would pay– a physical change to the product

• NVA actions are everything else, they can also be sub divided into:– NVAA – Non-value added avoidable (stop doing them now)– NVAU – Non-value added unavoidable (still have to be done)

How to do it for someone else?

• Identify who would benefit from a DILO study and review their job objectives with them

• Discuss the reasons and benefits to carry out this study and agree a time and duration to complete the DILO with them (preferably a whole work period)

• Spend the entire period (as agreed) with the individual and record all the tasks performed and the duration of each task within this time period on the DILO record sheet

• Segregate between VA and NVA tasks and analyse the data with the involvement of the individual (Stop doing NVAA tasks)

• Agree any actions required with timescales and accountability

Do not take part, help or interfere in the individual’s tasks during the study. Your role is to observe, clarify and record

How to do it for yourself?

Ideally why should someone else perform the DILO on you?

• if you record your own work you are interfering with your workflow

• You may also subconsciously make work for yourself

• You may not be objective about the work you are doing

• You may forget to note the duration of a task

• You may not record interruptions from phone calls, other people, emails

How to do it for yourself?

• Fill in a DILO sheet with all the predicted tasks and duration for the next days workload and put it aside– Include arrival and leaving times, breaks, lunch, meetings, phone calls, admin,

appointments, scheduled work, projects, thinking time, reports, reading etc.

• Prepare blank DILO sheet for next day attach to clipboard with pen and stopwatch. Store in Locker ready for next day

• Complete DILO sheet starting with arrival time in Locker room

• Record each task and use stopwatch to record their duration– Record everything especially all interruptions to tasks by phone, email, visitors, etc.

• Segregate VA and NVA tasks for your job– Try to be objective– Ask someone else to do a sanity check on your decisions

How to do it for yourself?

• Analyse the data – compare it with the predicted DILO– How accurate were your predictions?– Is there a large difference between scheduled and actual times?– Did you take all the time you allocated to breaks and lunch?– Did you start and stop when you predicted?

• Further analyse NVA actions to NVAA & NVAU if required– Stop doing NVAA actions as soon as possible

• Will it affect anyone or anything else?• Do I have to inform anyone

– Investigate stopping or reducing NVAU actions

• Are there easier more effective ways to complete your tasks?

• Can you extrapolate that day’s findings to other days with different work?

Time Activity (main) Activity Detail Time mins

Value Added Yes No

0545 -0601

Shift handover Discussed last 12 hours problems with off going team leader; Is the plant currently operational What did the engineers complete last night and read the appropriate input logs Confirm upcoming production requirements

02 Yes

reMr Xs This is critical to effective commencement of shift and the key issues expected from a handover have been identified here. I may consider a review of the handover sheet to include more critical running information and less NVA in relation to guard checks and kronos

0602 – 0611

‘Walk the talk’ with the team

Visit the team members on line to see if all is ok in relation to running, cleanliness and updating of forthcoming schedule 10 Yes

reMr Xs The team leader should show their face asap when the shift commences. This provides the psychological support and general information the staff need to show the relevant morale and motivation

0612 – 0618

Alarm sounding on water treatment

Mr X attended to investigate sounding alarm which was not specialist attended. He phoned process co-ord to ask if any action was being taken

07 No

reMr Xs The team leader should not have to attend this breakdown at this time – the process co-ord should have attended and passed any relevant production related e.g. stoppage apparent as required

0619 – 0633

Process co-ord arrived on scene

He explained the there had been issues throughout the night and process manager was informed 15 No

reMr Xs The team leader should have had the advance information in relation to last nights problems; I would look at communication at shift handover in addition to process dept communications

0633 – 0634

Walking back to line

Returning from a non-value added activity 02 No

1723 - 1739 Free time / catch-up

17 No

1740 – 1800 Handover Evening handover to the oncoming night shift 21 Yes (75%) No

reMr Xs Good to see the team leader arriving with more than adequate time to complete an effective handover. The activity was effective but maybe could be more directed if the above comments are used during the preparation phase

Total Times

720 209.5

VA 510.5 NVA

29.2% 70.8%

DILO: Benefits

• Fully understand how an individual operates

• Review a job role vs. what is actually happening

• Rationalise ways of working – reducing NVA time

• Increase effectiveness of working time