Corporate Effectiveness Workshop

Designed and Delivered by

Agenda• Organisational Excellence

• Corporate Values and related behaviour

• Corporate functions - role and responsibility Inter-

departmental collaboration

• Internal Customer Satisfaction - meaning, implications, identify

them and their expectations

• Process compliance and value creation - Enforcing process

compliance (what is the purpose), internal challenges, IC

challenges, Action plan to overcome them

Organizational Excellence

Agenda• What is organisational

excellence?

• Why is it important to understand and discuss organisational excellence?

• What are some of the indicators for excellence in organisations?

• What are some success indicators?

• How to identify absence of success indicators?

• Reality Check for stage or level of excellence in our organization......

Coreporate Values

Core Values• Importance and significance

of understanding values....

• What are our core values of the company?

• How does it define our corporate citizenship or behaviour?

• Reality Check for level of common understanding......

Corporate Functions

Corporate Functions• What should be the role of

corporate functions?

• What will define success of any corporate function? Develop a framework for success.

• How do we measure up to this framework? Reality check ......

• Role of corporate functions in initiating, promoting and sustaining change management.

Recap of Day 1

Internal Customer Satisfaction

ICS Agenda• Internal Customer Satisfaction -

defining and understanding its importance and implications

• Who are our Internal Customers?

• What are their expectations from me and my department?

• Why do they expect this? What is the relationship this expectation may have with their performance and results?

• What are some of the success indicators or indicators of absence of these ICS?

Process Compliance vs. Value Maximisation

Process Compliance• Handling dilemma between ensuring

process compliance for Support/ Corporate functions vs. maximising organisational values?

• Process definition and purpose - how to optimise value to organisation?

• Identify challenges of current processes as seen or experienced by Internal Customers. Understanding ‘real challenges’ and acknowledging them.

• Redefining processes to maximise organisational value. Create a framework for this at systemic level rather than handling it at transactional level.

Employee Engagement and Collaboration

Employee Engagement & Collaboration

• Understanding nuances of Employee Engagement and Collaboration.

• How can an individual in corporate role foster and improve employee engagement and collaboration across organization?

• What are some indicators - that point to higher or improving employee engagement and collaboration?

Action Planning

Action Plan - Best Practices• It must be in ‘my’ area of control

• The description must use and focus on ‘action’ words and ‘results’

• It must define time to start and time to finish

• It must define ownership by name

– If it is anyone other than ‘me’ must obtain explicit concurrence from person

• One of the best practices is

– Must define all dependencies

– Must still take ownership for closures by those persons on whom it depends