Conflict Resolution

By: Rida Zafar Zerish Gulbaz

OUTLINE

What is Conflict?What is Conflict Resolution?How should we Resolve Conflict?Tips for Managing and Resolving ConflictFive Styles for Dealing with ConflictConclusion

Conflict

A conflict is more than just a disagreementIt is a situation in which one or both parties perceive a threat (whether or not the threat is real).

Conflict Resolution

• Conflict resolution is a way for two or more parties to find a peaceful solution

• The disagreement may be personal, financial, political, or emotional

The ability to successfully resolve conflict depends on your ability to:

• Manage stress quickly • Control your emotions and behavior• Pay attention to thefeelings being expressed

Seven steps of negotiating the resolution of a conflict

1. Understand the conflict2. Communicate with the opposition3. Brainstorm possible resolutions4. Choose the best resolution

5. Use a third party mediator6. Explore alternatives7. Cope with stressful situations and pressure

tactics

Tips for Managing and Resolving Conflict

• Listen for what is felt as well as said• Make conflict resolution the priority rather

than winning or "being right." • Focus on the present• Be willing to forgive

5 Styles of Dealing with Conflict

Competing Collaborating Compromising Accommodating Avoiding

It is important to note that there is no one

way to resolve a conflict

and often you will need to

utilize multiple methods in order to reach a resolution.

Competing

The Competing Method involves handling the conflict through unilateral decision making.

I take charge

Might is Right

Competing

The Competing Method is used primarily for:

•Situations that involve quick action.•Instances where there is no compromise or debate.•Making hard or unpopular decisions.

Collaborating•The Collaborating Method involves handling the conflict through team input

•This means of handling conflict is particularly useful if all parties in the conflict want to find a resolution

We both win

Collaborating

The Collaborating Method is used primarily for:

•Gaining support from the team•Using the different perspectives as an opportunity to learn•Improving relationships through collaboration

Compromising

People try to find a solution that will at least partially satisfy everyone.

When the cost of conflict is higher than the cost of losing ground

We meet half-way

CompromisingThe Compromising Method is used primarily for:

•Resolving issues of moderate to high importance.•Finding a solution that involves equal power and strong commitment on both sides.•Situations where a temporary fix may be needed.

Accommodating

The Accommodating Method is a way of handling conflict by allowing the other side to “win.”

‘I give in’I don’t care that much

Have it your way

AccommodatingThe Accommodating Method is used primarily for:

•When the issue is not as important to you as it is to the other person •When you accept that you are wrong •Keeping the peace and creating goodwill.

AvoidingThe Avoiding style seek to evade the conflict entirely

When someone else is in a better position to solve the problem

When victory is impossibleI leave

AvoidingThe Avoiding Method is used primarily for:

•Unimportant and minor issues.• When it is not the right time or place to confront the issue • When you see no chance of getting your concerns met