A Coaching Approach to Management

Deborah Dalley

Spectrum of helpingCounselling

Telling Training

CoachingFacilitating

Mentoring

Spectrum of helping

Why Coaching?We cannot import the traditional “expert” model into a coaching approach. Many of the issues and problems people bring to coaching do not have a single 'right answer'. They are often dilemmas to which the individual must find their own best way.

In todays organisational world many issues require more in‑depth exploration without rushing to premature decisions or so‑called expert solutions.

Simple Model of CoachingLearner

Can you tell me how to sort this out?

So what do you think I should do?

Which option should I take?

Well I could take option A

I still think option A is the best

Manager / Coach

Lets look at it together – describe the problem to me.

Lets look at the options – what are they?

What about telling me what you think?

OK so if you do that what will the implications be?

It sounds good to me – so what are you going to do and when?

Coaching Skills

What?Where?When?Why?How?

Five Levels of Listening•Waiting to speak•Listening to tell

our story•Listening to give

advice•Listening and

asking for more•Intuitive listening

The GROW Model