Chapter 3 and 4 part2 (2)

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  • 1. Process Management for Performance Excellence Process Management Involve planning and administrative the activities to achieve a high level of performance, identify opportunities for improving quality and operational performance or customer satisfaction Types of Process Value creation process Design process manufactured the good and services activities based on functional product specifications- Production/delivery process for example in education;- teaching class, delivering process for business;- such as research and development, types of technology, supply chain management support process that support the value creation process finance and accounting facilities management administrative management Requirements for Process Management Repeatable Measurable Process Management Activities Design identify the product service internal and external activities 3 basic components the physicals facilities, employees behaviors, employees' professional judgement identify the customers identify the suppliers mistake proof the process misunderstanding, lack of experience, delay in judgements. equipment not functioning poka yoka method through predictions, detections, stop the process before the detect is produced service errors task errors treatment errors tangible errors customers errors develop measurement and control and improvements Control the activity of ensuring conformance to the requirement and taking corrections action to correct the problems and maintain stable performance standard and goals a mean of establish measurement HOW? comparison of actual result Improvement KAIZEN in Japanase means gradual and orderly continuous improvement the basic tips to fixed ideas, thinking how to do something, question current practice not blaming operating practices total improvement training deming cycle BENCHMARKING measuring performance based on the best in class, determine on how the best in class achieve, using that information for targets, strategies, and implementation REENGINEERING fundamental understanding of process, creative thinking, to break away from old traditions and assumptions Chapter 3 and 4 prevent defects and errors, eliminate waste and redundancy,lead for better quality through short cycle times, flexibility, consistency gives examples: DOCUMENTED PROCEDURES APPROVAL PROCESS METHOD FOR MONITORING ASSIGN RESPONSIBILITY IDENTIFY THE IMPORTANT ASPECT IDENTIFY THE INDICATORS COLLECT AND ORGANIZE DATA EVALUATE TAKE ACTION TO SOLVE PROBLEMS COMMUNICATE Chapter 3 and 4 part2.mmap - 9/4/2014 - Mindjet