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This presentation is one of our homeworks. The content is not sufficient. You can read more in the book " Making sense of change management" of Esther Cameron and Mike Green.
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Positive deviance model
&
The leader’s new role
Your company's secret change agent 1
Step 3
Make it
safe to learn
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People attached to a status quo
Positive Deviants: Newly enhanced influence challenges the status of others=>Fears of being exposed or subjected to retaliation
Authority figures: threatened by a process requires learning than having all answers
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The prospect of the alternative reality appears only when
1. People feel safe enough
2. The community is sufficiently invested in finding solutions
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• Example in Indonesia:
HUMAN
A NGO has observed the trend among the poor East Japan families of “exporting” young village to urban centers.
TRAFFICKING
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Stage 2
NGO convened low–profile workshop for
villagers
Workshop leaders talked about how PD
help communities find solutions for
challenges
The group became less guarded and volunteer raised
issues of girls “going out”
The villagers broach problems by the girls’
poverty-stricken parents
The participants visited the family resisting to
send girls away
The “high risk” girls are identified and the local
readers enforced the law
Volunteers counsels families of girls planning
to leave and help PD families in term of
economic
Example (cont)Stage 1
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4-steps process: organizational CAT Scan• One day workshop –external facilitator• Consist of 50-100 stakeholders critical to organizational change• Candor is important
The convening executive emphasizes
the important of confronting problems
and learning of failures.
Members read blind and blunt quotes from
another about the problems
The group are divided into subgroups
Each subgroup delves into identified issues and reports
with analysis in 1-2 hours
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Make the problem
concrete
Step 4:
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1. Unwritten social codes for avoiding being “put on the spot”2. Often be discouraged to speak concretely=> These abstractions may obscure insight
Signal
distortion
may
happen
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Good understanding of reality eliminates the vague assumption and focus attention on what really workingDealing with uncomfortable truth
requires stating it concretely
Why do we
need to
make the
problem
concrete?
How to be
concrete
?
Being specific and dramatizing a pivotal issue in a compelling way.
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Examples:
• The group of prostitutes who insisted that they always made their partner to use condom
• Asks the groups to apply a condom to a banana
Positive deviants
workshop to
curtail the
spreads of HIV/Aids
in Myanmar
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Step 5:
LEVERAGE
SOCIAL
PROOF
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BELIVINGYour company's secret change agent 13
Step 6:
compound
the
immune
defense
response
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Newton was right
“ Every action has an equaland opposite reaction”
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You’ve got NEW ROLE!!!
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In the Positive Deviance approach
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momentumscore-keepingmechanisms
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CFO
CFO
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“Learn from people
Plan with people
Begin with what they have
Build on what they know
Of the best leaders
When the task is accomplished
The people all remark
We have done it ourselves”
The Taoist Sage Lao-tzu
THANK YOU
FOR
LISTENING!
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