Why (re)building trust begins with

engaged colleagues

Peter Haigh, Managing Director of Bristol Energy

February 2016: Full market entry

March 2016:Marketing launch

April / May 2016:Domestic PPM

launch

2nd November 2015

11 employees Entry into NHH CME

Bristol Energy We believe in the fair, ethical sale of energy to all.

We will be a force for social good The South West’s first municipal energy supply company All profits reinvested back into the city Together we’re championing social equality, local renewables

and stronger local communities.

Today:55 employees

Big plans…

Customer Fair tariffs Clear communication Social responsibility

Colleagues Empowered, well

informed & well trained Appropriate benefits &

rewards Encourage

accountabilityLeadership Strong, stable

leadership Open and value

driven Confidence in your

team Challenge

performance

Values & ethos Honesty - always Belief in company

social goals Fairness in everything

we do

Customer trust is keyA customer can hear a smile…………..

It’s really hard work …………..

Customer & Colleague engagement never stopsTrust and fairness at its heart.Customer Fairness in everything we do. Work with the local communities Build trust & respect Listen to your customer - always

Colleague Empowerment – decisions taken at

the right point.

Engagement with the business & its values

Respect - treat colleagues as you wish to be treated

Openness & honesty - always

CustomerProposition

ColleagueBehaviour

Engagement Customer

Relationship

Values

We’ll be a force for

social good

Bristol Energy has a face to face hub, which will soon house our customer care team, and be used by:

• Our customers and potential customers• Our partners• Local community groups• For education purposes• For events • And for colleagues.

Colleagues are your one distinguishing factor

Bristol Energy just has a positive energy to it. I

don’t feel positive energy when I go to other places.

CustomersColleagues Cash

Good business comes down to:

Thank you

Get in touch:www.Bristol-energy.co.uk

@BristolEnergy

www.facebook.com/Bristol-Energy