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Benchmarking Benefits Business Align your learning to business and business to learning
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towardsmaturity www.towardsmaturity.org/2014benchmark
\BACK TO BASICS - HOW TO DEVELOP STRONG FOUNDATIONS FOR YOUR L&D STRATEGY
Marnie [email protected]
August 2014
towardsmaturity www.towardsmaturity.org/2014benchmark
Hot Topics: The Modern L&D Strategy
Social
Mobile
Designing
to engage
MOOCs
Alignment
Great advice
Performance
70:20:10
Gamification
Technology
towardsmaturity www.towardsmaturity.org/2014benchmark
How many have got an L&D
strategy?
A learning strategy is required to identify and develop the critical people skills and resources to help establish alignment with business priorities.
Jay Cross http://www.jaycross.com/samples/2%20IBM%20learning_strategy.pdf
towardsmaturity www.towardsmaturity.org/2014benchmark
Learning Strategy Check list
What are your goals and vision?
What workforce capabilites are needed?
What are your underpinning technology plans?
How will you get there?
What impact will you make?
What barriers will you need to overcome?
towardsmaturity www.towardsmaturity.org/2014benchmark
Use an evidence based approach
How do we establish foundations for an effective learning strategy?
towardsmaturity www.towardsmaturity.org/2014benchmark
An evidence based approach to
learning
towardsmaturity www.towardsmaturity.org/2014benchmark
BENCHMARKING =
EVIDENCE BASED LEARNING
Benchmarking is the process of comparing key performance indicators for one organisation with the indicators of others who are considered to represent the industry standard or best practice for that field.
towardsmaturity www.towardsmaturity.org/2014benchmark
towardsmaturity www.towardsmaturity.org/2014benchmark
Characteristics of top learning companies create
foundations for a mature technology enabled
strategy
towardsmaturity www.towardsmaturity.org/2014benchmark
Adding Value
14% Productivity
19% Staff engagement
9% attrition rates
+ Improving efficiency
12% Time to competency
22% learning delivery time
17% Training Cost
-
Using evidence to build the business case
towardsmaturity www.towardsmaturity.org/2014benchmark
0% 20% 40% 60% 80%
Learners put what they learn into practice quickly
Learners recommend e-learning to colleagues to improve job performance
We have noticed positive changes in staff behaviour
Managers agree that e-learning delivers additional business benefit
Bottom quartile Sample average Top learning companies
By understanding and responding specifically to learner needs, top learning companies are also reporting more engagement than average across the board. What are they doing differently?
The foundations deliver success
towardsmaturity www.towardsmaturity.org/2014benchmark
“It made us stop and reflect on what we are planning to focus our energies on”
3-Step Process
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Activities that help align implementation with
both business and individual needs:
Strategy aligned with business need
Learning relevant to required business need
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Activities that provide learners with options that
support their:
Choice – time, place, approach
Motivation – aspirations and work-life balance
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Activities that help L&D to understand and
address issues outside of their immediate control:
Technical infrastructure & relationships
Managerial support and culture
Integrated with talent
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Activities that build the skills of L&D
professionals:
General awareness
Designing learning
Transferring learning
Supporting performance
Facilitating collaboration
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Ensuring
Engagement
Marketing and
communications activities
that address stakeholder
requirements:
Managing change
Learners
Managers
L&D staff
towardsmaturity www.towardsmaturity.org/2014benchmark
Defining
Need
Learner
Context
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Activities that highlight business impact:
Gathering feedback
Measurement
Communicating success
towardsmaturity www.towardsmaturity.org/2014benchmark
Foundation for future success
Where are you weak and where are you strong?
towardsmaturity www.towardsmaturity.org/2014benchmark
NEXT STEPS
Modernising learning
towardsmaturity www.towardsmaturity.org/2014benchmark
“It made us stop and reflect on what we are planning to focus our energies on”
Step 1
towardsmaturity www.towardsmaturity.org/2014benchmark
Review will take you through
What are your goals and vision?
What workforce capabilites are needed?
What are your underpinning technology plans?
How will you get there?
What impact will you make?
What barriers will you need to overcome?
84% in the 2014 Towards Maturity Benchmark found the review provided food for thought!
towardsmaturity www.towardsmaturity.org/2014benchmark
Complete benchmark by 19th August to receive free report by mid September
Personalised Feedback
Performance Benchmarks
Take up Benchmarks
Open up new discussions with
stakeholders
towardsmaturity www.towardsmaturity.org/2014benchmark
Step 2
towardsmaturity www.towardsmaturity.org/2014benchmark
Good Practice BenchmarksPerformance Benchmarks Performance Dashboard
Fast track to success!
towardsmaturity www.towardsmaturity.org/2014benchmark
Step 3
towardsmaturity www.towardsmaturity.org/2014benchmark
Do we wait for the
big data
or do we start by acting on the
little data
we already have?
towardsmaturity www.towardsmaturity.org/2014benchmark
Benchmarking
• Make it personal– A structured process to use evidence to prioritise
individual actions
• Make it connected– A structured process to prioritise actions within a
dedicated network using the framework to identify strengths and weaknesses within a network
– Identifying strengths and opportunities for growth within a group
towardsmaturity www.towardsmaturity.org/2014benchmark
A Framework for Progress
Find out more about the TM Model - www.towardsmaturity.org/static/growing-maturity/
towardsmaturity www.towardsmaturity.org/2014benchmark
YOUR NEXT STEPS?
www.towardsmaturity.org/static/live-benchmark-trends/
Get your FREE Personalised Benchmark Report ™ if
completed by 19th August
Plus more FREE resources
Don’t forget:Invite your peers