Building Blocks of a Knowledge Work Culture - NDC London 2016

#ndclondon / #CultureACED / @DocOnDev

The building blocksof a knowledge work culture

#ndclondon / #CultureACED / @DocOnDevDoc Norton, CEO

[email protected]

@DocOnDev

#ndclondon / #CultureACE / @DocOnDev


work Types and

management


cynefin


cynefin

Obvious


cynefin

Obvious

known knowns


cynefin

Obvious

known knowns

Best Practices


cynefin

Obvious

known knowns

Best PracticesCoordination


cynefin

Obvious

known knowns

Best Practices

Chaos Coordination


cynefin

Obvious

known knowns

Best Practices

Chaosunknowable unknowns Coordination


cynefin

Obvious

known knowns


Chaosunknowable unknowns

Novel Practices


cynefin

Obvious

known knowns



Novel PracticesCommand


cynefin

Obvious

known knowns




Complicated


cynefin

Obvious

known knowns




Complicated

known unknowns


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

Collaboration


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

CollaborationComplex


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

Collaboration

Complexunknown unknowns


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices

Facilitation


Knowledge work is

Complicated or Complex


your work is

Complicated or Complex


cynefin

Obvious

known knowns




Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices

Facilitation

Knowledge Work


cynefin

Obvious

known knowns

Best Practices

Coordination


Novel Practices

Command

Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices

Facilitation

Central DistributedAuthority


motivation and

Performance


games for fun


rewards for success


Took away the rewards


financial incentives


choice incentives


cynefin

Obvious

known knowns

Best Practices

Coordination


Novel Practices

Command

Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices

Facilitation

Central DistributedAuthority


cynefin

Obvious

known knowns

Best Practices

Coordination


Novel Practices

Command

Complicated

known unknowns

Good Practices

Collaboration


Emergent Practices

Facilitation

Extrinsic IntrinsicMotivators


three factorslead to better performance & personal satisfaction…

AUTONOMYMASTERYPURPOSE


three factorslead to better performance & personal satisfaction…

AUTONOMYMASTERYPURPOSE

individual


three factorslead to better individual performance & personal satisfaction… AUTONOMY

MASTERYPURPOSE


four factorsl e a d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY

CONNECTIONEXCELLENCEDIVERSITY


AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY

four factorsl e a d t o b e t t e r team performance & c o l l e c t i v e satisfaction…


AUTONOMY

• Doers Decide • Simple Rules / Guidelines • High Fluidity • Accountable to Team


AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY



CONNECTION

• Start with Why • Decentralized Communication • Easy Access to Information • Listening to Customer


AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY



EXCELLENCE

• Know the Goal • See Progress • Adequately Challenged • Learning Organization


AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY



DIVERSITY

• Diversity of Thought • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”


AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY



Comments or Questions?

AUTONOMY

CONNECTION

EXCELLENCE

DIVERSITY

#ndclondon / #CultureACED / @DocOnDevDoc Norton, CEO

[email protected]

@DocOnDev

#ndclondon / #CultureACE / @DocOnDev

thank you!


The building blocksof a knowledge work culture


• “Drive” by Daniel Pink - http://amzn.to/1LWkKhI

• “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1

• “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq

• “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9

• “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ

• “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX

• “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy

• “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus

• “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ

• “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ

• Job Characteristic Theory - https://en.wikipedia.org/wiki/Job_characteristic_theory

• Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory

• ERG Theory - https://en.wikipedia.org/wiki/ERG_theory

• Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory

• Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y

• Deming’s Key principles - https://en.wikipedia.org/wiki/W._Edwards_Deming#Key_principles

• Self-determination Theory - https://en.wikipedia.org/wiki/Self-determination_theory

• Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem

• Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf

• Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why-incentive-plans-cannot-work

• Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http://courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf

• NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html

Reference Material

http://amzn.to/1LWkKhI

http://amzn.to/1LWpXG1

http://amzn.to/1LWqsjq

http://amzn.to/1M0wKC9

http://amzn.to/1O5NtpQ

http://amzn.to/1M0wYZX

http://amzn.to/1M0x6Zy

http://amzn.to/1M0yGus

http://amzn.to/1O5PJNQ

http://amzn.to/1M0yRFZ

https://en.wikipedia.org/wiki/Job_characteristic_theory

https://en.wikipedia.org/wiki/Expectancy_theory

https://en.wikipedia.org/wiki/ERG_theory

https://en.wikipedia.org/wiki/Two-factor_theory

https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y

https://en.wikipedia.org/wiki/W._Edwards_Deming#Key_principles

https://en.wikipedia.org/wiki/Self-determination_theory

https://en.wikipedia.org/wiki/Candle_problem

https://www.uis.no/getfile.php/Forskning/Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf

https://hbr.org/1993/09/why-incentive-plans-cannot-work

http://courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf

http://history.nasa.gov/Apollomon/Apollo.html


• Happy Boy - https://pixabay.com/static/uploads/photo/2013/11/24/11/27/people-217246_640.jpg

• Cookies - https://pixabay.com/static/uploads/photo/2010/12/13/09/51/cookies-1805_640.jpg

• Sad Boy - https://pixabay.com/static/uploads/photo/2013/11/24/11/27/sad-217252_640.jpg

• Money - https://www.flickr.com/photos/epsos/8463683689/sizes/l

• Compass and Map - https://www.flickr.com/photos/calsidyrose/4925267732/sizes/l

images

https://pixabay.com/static/uploads/photo/2013/11/24/11/27/people-217246_640.jpg

https://pixabay.com/static/uploads/photo/2010/12/13/09/51/cookies-1805_640.jpg

https://pixabay.com/static/uploads/photo/2013/11/24/11/27/sad-217252_640.jpg

https://www.flickr.com/photos/epsos/8463683689/sizes/l

https://www.flickr.com/photos/calsidyrose/4925267732/sizes/l

Leadership & Management

Building Blocks of a Knowledge Work Culture - NDC London 2016