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Does the Dark Side Really
Have Cookies?
Leveraging Your Content Skills in
MarketingBonni Graham Gonzalez
Director of MarketingScantron
Yes…
And no.
Cookies?
Most of what made you good at Tech Comm makes you good at Mar Comm:• Strong writing• The ability to put yourself
in the user’s shoes• Your speed in grasping
new concepts and understanding product benefits
The Good3
• Everything is a fire drill, all the time.• You have habits to unlearn
• Emotions are good• Short is beyond good• Details are no longer
your friends• Meet the new boss,
NOT AT ALL the same asthe old boss
• Message trumps detail
The Bad4
• You have to work closely with Sales• Everything is your fault• You thought praise
was hard to come by in Tech Comm…
• Nuance rules
And the Ugly5
Writing for Short Attention Span Theatre
Form LEADS Function7
Write to the space, not the other way around
You are competing for attention:• Trim it.• Graphics AND text.• Bullets are your friends.• Keep “above the fold”• CTAs matter• Don’t forget mobile devices
In Emails, No One Can Hear You Scroll8
Write like you are personally paying for
every word.
You have to make an emotional case:• Resonant nouns and verbs.• Kill all adverbs.• Adjectives in moderation.• Logic still matters.• Rule of 3.
But WHY Do I Care?9
No, it’s not obvious. Ever.
• Stay high-level – every word counts.• Pique their interest,
don’t beat it to death.• Avoid or counter
competition or weakness.
Stay On Message10
Lying is easy. MARKETING is hard.
You have to LOOK good
And darling, you look MAHvelous
What color is Coke?
What color is Coke, really?
Branding is more than visual appearance:
• Personality• Tone• Positioning• Messaging
Branding Matters13
Ultimately, branding forms the experience of your company
Not just for the pretty—make it COMPELLING and easy to understand
Design Matters14
There’s more to it than “Go to Getty Images and pick something”
Imagery Matters15
Questions&
Discussion
16