CHIEF EXECUTIVE OFFICERS MESSAGE

FEA’s Successful and Sustainable Business Excellence Journey

We decided to come together, we decided to make a dif-ference together, we decided to be the leading organiza-tion and now we are reflecting on our achievements over the last 49 years. In leading the way for best practices, accepting the chal-lenges and moving with expectations, we are now re-vamping ourselves with steering through discovery, ac-

celerating exploration and overtaking the predictable in 2016 and beyond. To be an industry leader means never being satisfied with the status quo.

At Fiji Electricity Authority, we constantly seek ways to develop our business with innovative ideas from our Team.

The successful implementation of Quality Circles program at FEA is primarily based upon recognition of the value of the workers as a human being, as some-one who willingly innovates on the job, wisdom, intelligence, experience, attitude and feelings. It also forms an integral part of the human resource management which is considered as one of the key success factors in the improvement of product quality & productivity.

The passion to be part of innovation at FEA has no doubt shown an increase in the number of Circles which has spreaded out throughout all FEA locations with-in the country.

Quality Circle has boosted the morale and team spirit through a participative partnership of the employees and we have seen a tremendous improvement on the employee’s attitude towards work improvement.

The FEA Quality Circle mission is to inspire the next generation and create a passion for innovation and ultimately creating value to make a difference every-where we engage. At the same time we seek to develop our Team.

FEA Quality circle is totally focused on a positive environment with a continuous improvement culture and more importantly a total commitment from all levels in achieving excellence and growth and dedicating ourselves to deliver great value on our service delivery to customers, employees and the other stakeholders.

I am confident that the FEA Quality Circles will be the road to lasting success through innovation, excellence and strengthening of our brand.

CEO Mr. Hasmukh Patel

2012

Just 12 observers at 17th NCQ.

GMHR as external judge at 17th NCQ.

GMHR challenges QC competitors to watch for FEA in 2013.

GMHR visualizes 25 FEA QC Teams by 2015 in closing address

FEA’s Participation at the National Convention on Quality began with 12 observ-ers who went as observes to the 17th NCQ which was held at Novotel, Lami in 2012. Passion and Positive Energy! These are the two most important aspects that differentiate us. All successful achievers always have these two most important characteristics within themselves. They are extremely passionate about what they do. Passion for the poor is what made Mother Theresa go on and on despite being from a foreign country and being stuck in a dirty city with unseen poverty all around. Such people are also always full of positive energy. They never see negativity in anything! Innovation in all aspects of globalization is widely held to be an essential driver for long-term sustainability and competitiveness. Innovation embraces each fac-et of the organization’s strategies not only for products and services, but also for infrastructure, financing, human resources and markets.

2013

4 QC Teams participation at competitive level - Kinetics, Lions, Energizer and Revenue Boosters.

24 QC member participation.

FEA wins Gold and Bronze Award

The challenge was to make an impact in the 2013 NCQ Convention. The seed had been planted in August with the HRSBA - a group of 21 human resource developers and managers - agreeing the move to quality control circles would add value and improve quality of the organization leading to an increase in overall quality and productivity for FEA.

From those small beginnings a small con-tingent of 13 staff was sent to attend NTPC's Quality Circle Convention at the Novotel Convention Centre in November 2012. It was here they heard the incredible challenge Naveen Lakshmaiya had in store for them make an impact at the next NCQ Convention. It was a bit of frenzy from then on: setting up the ground opera-tions; seeking signs offs from the CEO; im-bedding a quality policy into the organisa-tions training programme; and setting up of quality control circle teams across the

Picture above; Team Kinetics with their Gold

Award. L-R GMN Mr. Jitendra V. Kumar, M In-

tiaz, GMHR Mr. Naveen Lakshmaiya, Akhtar Ali,

Rishad Ali and Bob Mitchell

Picture above; Team Lions with their Bronze

Award. L-R GMN Mr. Jitendra V. Kumar, Jashwin

Murthy, Rakesh Kumar, GMHR Mr. Naveen Lak-

shmaiya. Front Saiyad Shameel and Sheik Haidar

2014

Surfing this wave of success, Team FEA started preparing for the 2014 NCQ. A sense of realisa-tion swept the organisation - a quality control cir-cle was not something to be anxious about.

This is best put in the words of one employee: "When the QC commenced in 2012 I was not even aware what QC was. The QC Teams were formed and QC duties were allocated. I was re-luctant to join the QC, because I thought it was not that important and that it was time consum-ing. Some others at FEA thought in a similar manner. You can call it that I am “Old School” and would not accept changes easily.

Building on the 2013 success, the preparations for the 2014 NCQ intensified to a level that teams were faultlessly presenting paperless, and boot camps were sessions for showcasing talent and reaching new heights.

The result: FEA scooped four major awards at the 19th NCQ 2014 - Team Gold, Organizational Gold, Outstanding QC Manager and Most Inno-vative Team.

Picture above; QC Coordinators with QC Secre-

tariat receiving the Outstanding QC Organisa-

tion Award at the 19th NCQ. L-R Mukesh Nai-

du, Bob Mitchell, Samu Naisua, Ronald Reddy

Picture above; QC Coordinator Samu Naisua

receiving his Award for Outstanding QC Manag-

er at the 19th NCQ.

Picture above: Team Kaizen receiving their award from Director NTPC Mr. Kamlesh Prakash

INAUGURAL IN-HOUSE QC CONVENTION

INAUGURAL IN-HOUSE QUALITY CIRCLES CONVENTION

2015

PARTNERING WITH YOU INNOVATIVELY

TO ACHIEVE EXCELLENCE.

MESSAGE FROM FORMER CHAIRMAN

MR. NIZAM UD DEAN

I am indeed delighted to join in and celebrate FEAs productivity journey. The Fiji Electricity Authority Board takes great pleasure in welcoming you to your very own Inaugural In-House Quality Circles Convention 2015. The theme of today’s event “Partnering with you innovatively to achieve excellence” is definitely what any business needs from its employees in order to succeed. I would like to also make a very special warm welcome to

the top 10 Teams present in the Convention this morning from all the 3 regions. Your being here is itself an achievement as you have toiled through amongst 44 Quality Circle Teams. The successful implementation of Quality Circles program at FEA is primarily based upon recognition of the value of the workers as a human being as some-one who willingly innovates on the job, wisdom, intelligence, experience, attitude and feelings. It also forms an integral part of the human resource management which is considered as one of the key success factors in the improvement of product quality and achieving productivity at work place. A journey that commenced in 2012 with 2 Quality Circle Teams has now in-creased to 44 Quality Circle Teams in 2015 with a total participation of 60.42% of employees which equates to approximately 435 employees. For a program such as this, we can be proud of our achievements. Part of our success is due to the fact that we have a great Team and also due to our ability to adapt to the changing needs. FEAs Quality Circle mission is to inspire the next generation and create a pas-sion for innovation and ultimately creating value to make a difference every-where we engage. We are totally focused on a positive environment with a con-tinuous improvement on culture and more importantly a total commitment from all levels in achieving excellence, growth and dedicating ourselves to deliver great value on service delivery to our customers, employees and stakeholders. I would like to congratulate each Team, whose passion, time and patience have brought this to a reality. I am confident that you can do more in moving FEA to a new height. I now declare open FEAs Inaugural In-House Quality Circles Convention 2015 and may the Best Team win. Thank you and Vinaka Vakalevu.

CUSTOMER SERVICES SBA SCOOP SILVER & GOLD AT THE

IN-HOUSE QC CONVENTION 2015

An Inspiring story of In-spiring Teams: Team Rhizome

(Silver Award Win-ner)

Team Inspire (Gold Award Winner)

We are passionate about what we do. We are surrounded by champi-ons. We develop talent internally. We lead innovation in thoughts, processes, approaches and strategies. FEA sees innovation as the means to achieve excellence. This is FEA.

AWARD - WINNERS

Exceptional QC Researched (Written) Project

Team Coastal Stallions Exceptional QC Presented Project - Team Inspection

Exceptional QC Team Leader - Eroni Cokanasiga

Exceptional QC Manager - Saiyad Kutty

Exceptional QC Facilitator - Manoj Kumar Silver Award Winner - Team Rhizome

Bronze Award Winner - Team Power Rangers

Gold Award Winner - Team Inspire

Exceptional QC Team Leader - Rajnil Prasad

IETEX 2015

Team Kaizen being awarded 2 Star at the 2015 International Team Excellence

Team Kaizen at the IETEX Convention in Singapore

2015

8th October 2015, at the 20th NCQ Fiji Electricity Au-thority scooped 5 awards which were :

Special Award - GMHR - In recognition of contribution to the Quality Circle Journey in Fiji

Model Quality Circle Organisation 2015 Most Innovation Team for the Year 2015 - Team In-

spire Silver Award Winner - Competitive Category-Team

Inspire Outstanding QC Facilitator - Manoj Kumar

CEO Mr. Hasmukh Patel re-ceiving the award for Model QC Organisation from Honor-able Minister for Education at the 20th National Convention on Quality

Manoj Kumar receiving his plaque for

Outstanding QC Facilitator at the 2oth

NCQ from FNU Chairman

GMHR receiving his plaque from Minis-

ter for Education Hon Mr. Mahend

Reddy at the 2oth NCQ

Team Inspire receiving their plaque for Silver

Award at the 2oth NCQ from Minister for Edu-

cation Hon. Minister Mr. Mahend Reddy

Team Inspire and Team Rhizome at the 2oth NCQ

2016

Large Contingent of Observers at 21st NCQ.

GMHR challenges Graduate Engineers & QC Practitioners despite the

challenges of T/C Winston in 2016.

Team Rhizome wins Gold and Team Inspire wins Bronze at 21st NCQ

Outstanding QCC Manager won by Bob Mitchell

COMMENTS FROM GRADUATE ENGINEER’S

EMG COMMENTS

TEAM KINETICS

GOLD MEDAL WINING TEAM

The beginning of Team Kinetics journey on Quality to en-hance productivity through continuous improvement in Fea commenced on 13

th October, 2012 at FEA Kinoya Training

room. This meeting established the foundation of the Team where the Team members met and began its “FOCUS” on its objective, Purpose, target and implementing the PDCA ap-proach with regards to the QC structure.

From the initial brainstorming session the Team highlighted the 7 major issues that they currently faced in Kinoya operations and using the decision matrix with the 4 selection criteria’s the Team used to quantify the problems with the High Energy Consumption in Kinoya operations ranking as the most significant. The Team embarked on the Energy conservation project and the whole Kinoya teams was encouraged to participate in this worthwhile project.

The journey of quality was undertaken with a lot of commitment and passion as the Team chose to challenge itself and achieve its target within the time frame of the project. One of the major challenges faced by the Team was the resigna-tion of 4 of its members and this did not deter the remaining Team members Jitendra V. Kumar( QC Facilitator), Bob Mitchell (QC Manager) & Akhtar Ali (QC Team Leader) from continuing with the project. The perseverance and determi-nation to complete what we had all started was our biggest challenge and yes the Team managed to achieve its objective and was the first Team to put their hands up – Yes the Team was ready for the 2013 National Quality Circle Con-vention.

The hard work had been done and Team Kinetics was into its fine tuning phase on its preparations for the 18

th NCQ Convention. The Kinetics Team confidence

in achieving its objective set the platform for “Going for Gold” which was the ulti-mate aim when the Quality Circle Initiative was introduced by GMHR, Mr. Naveen Lakshmaiya in 2012

On Friday 22nd

November, 2013 Team Kinetics achieved a magnificent feat by grabbing “GOLD” at the 18

Th National Convention on Quality with the theme

“Improvement Today for a Better Tomorrow”.

The Team wish to acknowledge the Chairman for his unwavering support on QC, CEO & the respective EMG’s for the continued support and commitment. To the three FEA Quality Circles that also took part in the NCQ convention – thank you for the passion, energy and commitment you have made to the QC initiative. We would like to also acknowledge the contribution of the members who have left Team for greener pastures (Sisa Meo/Vili Baleisuva/Ashnil/Mohammed Imtiaz). Of course, we acknowledge the hard work and initiative by the company mentor Mr. Naveen Lakshmaiya for his contribution on this SUC-CESS story.

COMMENTS FROM FORMER TRAINING

OFFICER ELECTRICAL FEA RONALD REDDY

“QC – A Journey, A Never Ending Journey Towards Greater Excellence” In 2011, a group of technical musketeers gathered around and HSE Officer to hear what is this QC! No, it just didn’t make sense at all. Let’s drop this idea and never bring it up again. Even though, in a very minute scale some of the QC tools were being used. Enters GMHR in 2012 and the tables turn. He

wants QC to be the foremost thing…what…how is that related to my work, to my JD, to my future aspirations…….! The above were the exact sentiments from me but not spoken out loud when QC virtually contacted me through its various agents. Little did I know that this particular concept would one day give me a national platform to echo the expe-riences and especially the positive impact it has on people in any organization. In 2013, I joined a Team which did fairly well but lacked the luster of shining through out but I did witness the thrills and importantly the many benefits of this program. In 2014, I was given the opportunity to coordinate the affairs of all QC Teams in the Western Region at FEA. The total number of Teams were thirteen and it was already overwhelming to manage. Various sessions were done to see the Team that could represent FEA at NCQ. Being the coordinator, I was asked to join a Team called KAIZEN, a Team which eventually won GOLD Award at NCQ and was further recognized with TWO Stars at IETEX Singa-pore, 2015. In 2015, being part of the QC Secretariat, we managed forty four teams. The work involved was voluntary and strenuous. Data collation, impact assessment, registration, team rankings per internal elimination, data profiling and many more. In other words there so much I learned. One key thing that I learned from this experience was teamwork and engagement, in other words having the ability to stand up and say, YES I can do this and also help others as and when the need arises. It also taught me the greater need to be engaged to programs without any placing any conditions. In 2015, FEA was recognized as the Model QC Organization in Fiji, a feat so rare. In 2016, I continued my journey in Future Farms Ltd t/a Rooster Poultry and af-ter the necessary presentation and consideration the Board approved for an in-ternal concept for QC. Our organization eventually has seven teams and QC projects were presented at our Inaugural In House QC Convention which was held at Tanoa Waterfront on the September 21

st 2016. All present in the Con-

vention roared as they saw the success of the event and there are now plans to have bigger convention internally and a possible showcasing at NCQ 2017. One key improvement of QC at FFL has been a much more engaged workforce re-sulting in product excellence and better profitability. Friends, if Business Excel-lence is the whole body, then QC is the breath that keeps that body alive……..continual improvement and productivity all the way!

COMMENTS FROM SAMU NAISUA

My journey into QC started on Friday 5th October 2012. I

was introduced to it after a Training that was organised by

our current GMHR Mr Naveen Lakshmaiya. It was an eye

opener to me, at first I thought that it was a waste of pro-

ductive time but after the Training my perception greatly

changed. It’s about turning around the un-productive. It

explored our 7th FEA value – Innovativeness. It was

about a brand new approach, a brand new name, a brand new image and a

brand new commitment to aspire for excellence.

Excellence is a never ending journey. It is a about continuous improvement that

has no limit. You have to be flexible to change and always try to think outside and

beyond the box. Innovation is not something we do after you get your work done

but it’s how we do our work. We should all believe in Excellence and continuous

improvement and believe in bringing out and marketing of the Best. Organizations

all over the world are shredding jobs in record numbers. Yet today, they are des-

perately in need of people with the ability and skills to think ahead of the curve,

delight customers, motivate colleagues, slash costs and achieve unconventional

results.

I took my learning to the West. And North. Managed to convince and encourage

fellow workers to form and join QC Teams. The beauty of QC was re-discovered,

Teams were formed and over the years the numbers of new Teams has grown.

I was fortunate enough that my commitment to QC was recognised at the 19

th Na-

tional convention on Quality when I took out the honours of the ‘Outstanding Qual-ity Circle Manager of the Year 2014. Along with it was an all-expenses paid trip to attend the IETEX Productivity event in Singapore in 2015. It was a good learning experience for me. It was also a great conference and also an event where the best QC Teams in Asia presented their projects. One thing I took notice is the number of, I may say Senior Citizens who were presenting projects. It gave me a new perspective that irrespective of age, QC is for all works of life. Also in Singa-pore everywhere we went we could feel and breath quality due to the atmosphere they have created. It is just awesome. Children are introduced to it at a very young age and thus has been part of their culture throughout their lifetime. I therefore encourage people or my fellow workers to join QC. On the same token I would like to congratulate Mr Bob Mitchell who took the honours of Outstanding QC Manager 2016 at the 21

st National Convention on Quality, Team Inspire for

winning Bronze and Team Rhizome for taking out the Gold Award. Wishing you luck to those that will be travelling to Singapore next year. The Journey continues…..

TEAM INSPIRE

BRONZE AWARD WINNER

Team Inspire is all about channelling the experience and talents of members from different backgrounds into constructive exchanging of Information through ideas and opinions that will assist in improv-ing productivity within FEA.

In 2013 Team Lions won bronze at the 18th National Convention on Quality and this achievement gave us a passion of inspiring innovation and taking quality circle to the next level. The power to grow and innovate in this journey gave birth to Team Inspire. In 2014 Team was initially formed and the Team participated in FEA’s In-House Quality Circles Logo competition and won the competition with the statement “Inspiring Innovation”, which today has the set pace for passion and excel-lence amongst 60% of our employees and is embedded throughout the origina-tion. Inspire was a leading contender in the Inaugural In-House Quality Circles Con-

vention 2015 via the 3 mini In-House Elimination Rounds. Team Inspires con-

sistency and dedication was rewarded with the Gold Award in the competitive cat-

egory and also the Outstanding Quality Circles Team Manager award at the inau-

gural In-House convention which was a automatic qualification to participate at

the 20th National Convention on Quality 2015. Team Inspire won the Silver Award

and was also awarded the Most Innovative Team of that Year.

2016 was a challenging year for all members after being struck by TC Winston,

Team Inspire remained focus on their project. .

From left: Mohammed Shah, Sheik Azleem, Minister for Heritage, Arts & Education Hon Mr. Mahendra Reddy, Saiyad Shameel And Jashwin Murthy receiving their Bronze award at this year’s National Convention on Quality.

QC THE CHAMPIONS

PROGRAM

QC TARGET

2013 2014

2015 2016

Sustaining Quality Circles

INNOVATIVELY TO ACHIEVE

EXCELLENCE

90% OF Employee Engagement by 2019

CELEBRATING TEAM

RHIZOME’S ACHIEVEMENT

The Chief Guest General Manager Customer Services, GMHR, Team Leader CS West, Team Leader Revenue services West and invited guests. Quality begins on the inside… then works its way out.” ~Bob Moawad

A quality circle is a volunteer group composed of workers who do the same or similar work, usually under the leadership of their own supervisor (or an elected Team leader), who meet regularly in paid or personal time who are trained to identify, analyse and solve work-related problems and present

their solutions to and where possible implement the solutions themselves in order to improve the performance of the organization, and motivate and enrich the work of employees. When matured, true quality circles become self-managing, having gained the confidence of manage-ment.

Innovation is the 7th

Value of FEA. Innovation is not creativity or play - Innovation is hard work. You need thousands of failure to make a one success story. Failures cannot be avoided however Innovation needs heroes!

Objective Improved organizational culture at FEA Improve quality, productivity and profitability within FEA To secure employee involvement, motivation and development. To improve communication at all levels Development of Team spirit Acquire the skills to prepare for the National Convention on Quality Be the competitive leading edge organization in Fiji and the Pacific region

VISION Making a difference through Inspiring and Innovating

MISSION Inspiring the next generation at FEA Creating the Passion for innovation Creating value to make a difference everywhere we engage

Values People Passion Excellence

Our main challenge now is the Sustainability of Quality circle 2017-2019. Target 2017 is 90% workforce. We just need everyone to come on –board and it has to be driven with a Top down and Bottom up approach. New FEA chairman has come on board with a new vision of Quality and Productivity. For us to grow and excel we need all our commitment. WE need to chal-lenge the status quo. We need to come out of our comfort zone because life is just too short for all your dreams. We need that Platinum from Singapore and in order to get that we all need your commitment. And I have no doubt that Team Revenue services and the Customer Services SBA will be the engine of growth of QC in FEA.

Why? Because never in anyone wilderness dream that a Team made up of simple 7.30am -5pm operation minded meter readers or revenue services reps will ever win Gold at the NCQ let alone making it to Singapore. You have set a very high standard but the main challenge is to maintain, sustain and exceed it. And I indeed have no doubt about it. Vinaka Vakalevu

CELEBRATING TEAM

RHIZOMES ACHIEVEMENT

Ladies and Gentleman, Ni Sa Bula to you all. Firstly, congratulations to Team Rhizome for the great achievement at this year’s National Convention on Quality. I would like to briefly share some of the highlights on our 2017 quality circle journey (A Musical Journey). Our 2017 – 2019 theme is Sustaining Quality Circles innovatively to achieve excellence.

GMHR has set the momentum on QC and the set target is 90% engagement of our employees in the quality circle program. Our milestone chart has set out a list of planned activities that we will be en-gaged in and these are: November 2016 to January 2017 – Team registration January 2017 to June 2017 – Team project implementation, write ups June 2017 – 1

st elimination round

August 2017 - Final elimination round September 2017 - 2

nd In-house QC convention

October 2017 – National Convention on Quality We will also run parallel with these activities Team Rhizome’s “Road to IETEX” Singapore with the ultimate aim of achieving Platinum at the 2017 Convention. I would like to congratulate all winners at this year’s National Convention on Quality and to the Customer Service SBA especially GMCS and her Team, great efforts and well done. Thanks for all your support and wish Team Rhi-zome all the best in their preparations towards the IETEX Convention.

Inset: Mukesh Naidu

CELEBRATING TEAM

RHIZOME’S ACHIEVEMENT

Team Rhizome and the Customer Service Team organised a function to celebrate Team Rhizome’s achievement in winning Gold at this year’s 21st National Convention on Quality. The Team also won a return trip to participate at next years IETEX Convention in Singapore. The event was held Water-front Hotel in Lautoka on Saturday 5th November, 2016.

QC MILESTONE CHART

2017-2019

MOMENTS MOMENTS

MOMENTS MOMENTS

QC LOGOS

QC AWARDS

QC AWARDS 2013 - 2016

2013 GOLD Award – Team Kinetic BRONZE Award – Team Lions

2014

Most Outstanding QC Organisation GOLD Award – Team Kaizen Outstanding Team Leader – Ronald Reddy Outstanding Manager – Samu Naisua

2015

QC Model Organisation SILVER Award – Team Inspire Most Innovative Team – Team Inspire Outstanding QC Facilitator – Manoj Kumar QC Special Award In Recognition of Contribution - GMHR

2015 FEA In-House Competition

Top 10 Qualifiers GOLD – Team Inspire SILVER – Team Rhizome BRONZE – Team Power Rangers Exceptional QC Team Leader – Eroni Cokanasiga NCC Exceptional QC Manager – Rajnil Prasad/Saiyad Kutty Exceptional QC Facilitator – Manoj Kumar Exceptional QC Researched Project – Team Coastal Stallions Exceptional QC Presented Project – Team Inspection

2016 GOLD Award – Team Rhizome Bronze Award – Team Inspire Outstanding QCC Team Manager – Bob Mitchell