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A key component of collaboration at Use All Five is giving and getting feedback. Our Senior Producer, Seth Shamban, put together this presentation with some best practices for everyone on our team to consider, whether they’re critiquing a design or reviewing code. At the end of the presentation, we put our best practices into action right away. We each took five minutes to draw picture of something that begins with the letter A. Then we paired up and gave feedback on the drawings. Following the feedback session, we presented our drawings and share the feedback best practice that had stuck out to us the most during the session.
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USE ALL FIVE
August 28, 2014
Feedback Best Practices
FEEDBACK
uA5
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FEEDBACK
FEEDBACK
GIVE
GET
ALWAYS
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FEEDBACK
What is Feedback?
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FEEDBACK
Hard.
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FEEDBACK
Personal.
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FEEDBACK
Why and how we work together.
How can we make feedback more effective
and less painful?
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FEEDBACK
FEEDBACK
GIVE
GET
ALWAYS
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FEEDBACK
understand the perspective of the recipient before you give
feedback.
Ask Questions
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FEEDBACK
Express appreciation for time spent to get the work done.
Praise Effort
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FEEDBACK
Relate your feedback to the project goals and context.
Tie Back to the Big Picture
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FEEDBACK
Avoid generalizations and describe your own thoughts
and feelings.
Speak From Experience
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FEEDBACK
Keep feedback short and to the point.
Be Brief
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FEEDBACK
Maintain a teammember perspective and pitch in to improve
the work based on your feedback.
Offer to Help
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FEEDBACK
FEEDBACK
GIVE
GET
ALWAYS
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FEEDBACK
Approach feedback as an opportunity to improve. Don’t
be afraid to start over or throw out some work and go in a
different direction.
Embrace Creative Destruction
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FEEDBACK
You are responsible for cultivating a list of actionable tasks
based on the feedback you’re given.
Translate to Goals
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FEEDBACK
Feedback is an opportunity to understand your work from a
different point of view.
Value Feedback
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FEEDBACK
It takes a lot of time and thought to give good feedback.
Remember to say thank you.
Say Thank You
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FEEDBACK
FEEDBACK
GIVE
GET
ALWAYS
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FEEDBACK
give feedback about only what is being presented. Leave past
work and future opportunities at the door.
Be Present
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FEEDBACK
Don’t speak in generalities.
Be Specific
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FEEDBACK
Let the other person know if you’re having a bad day or are
anxious about an upcoming meeting.
Share Your Feelings
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FEEDBACK
Ask Questions
Praise Effort
tie Back to the Big Picture
speak from Experience
Be Brief
Offer to Help
translate to goals
In SummaryEmbrace Creative Destruction
Value Feedback
say thank You
Be Present
Be specific
share You Feelings
Listen for understanding
Thank you.
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FEEDBACK
Apply “schumpeterianism” to Push through Criticism and get
things Done
How to take Constructive Criticism Like a Champ
How to talk About sensitive topics so that People Will Listen
Further Reading