Embed Size (px)
Citation preview
11 QUOTES THAT INSPIRE YOU TO UP YOUR CEM GAME
Don’t JustSatisfy,Delight.
Your most unhappy customers are your greatest source of learning.
“- Bill Gates
Don’t JustSatisfy,Delight.
“For individuals, character is destiny. For organisations, culture is destiny.
- Tony Hsieh
Don’t JustSatisfy,Delight.
We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.
“– Jeff Bezos
Don’t JustSatisfy,Delight.
“Get closer than ever to your customers.So close, in fact, that you tell them what they need well before they realise it themselves.
– Steve Jobs
Don’t JustSatisfy,Delight.
There is a spiritual aspect to our lives – When we give, we receive – When a business does something good for somebody, that somebody feels good about them!
“
– Ben CohenDon’t JustSatisfy,Delight.
“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.
– Lauren Freedman
Don’t JustSatisfy,Delight.
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
– Richard Branson
Don’t JustSatisfy,Delight.
“The reputation of a thousand years may be undermined by the conduct of one hour.
– Japanese proverb
Don’t JustSatisfy,Delight.
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Sam Walton
Don’t JustSatisfy,Delight.
“The customer’s perception is your reality.
– Kate Zabriskie
Don’t JustSatisfy,Delight.
“Even your most loyal customers always have a choice about where to take their business.
-Marilyn Suttle
Don’t JustSatisfy,Delight.
About CloudCherryCloudCherry is a Real-Time, Do-It-Yourself, Omni-Channel product that helps you Track, Measure and Improve Customer delight with analytics and actionable insights.
https://www.getcloudcherry.com/
https://twitter.com/getcloudcherry
https://goo.gl/fUKW80
www.facebook.com/getcloudcherry
Don’t JustSatisfy,Delight.
