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1 Essential Element of Communications - Listening 1 Essential Element of Communications - Listening

• 55% of 55% of communication communication comes from our comes from our body languagebody language

• 38% is contained in 38% is contained in our tone of voice or our tone of voice or how we say, what how we say, what we say we say

• 7% of 7% of communication is communication is actually the wordsactually the words

– – Pay Attention to Non-Verbal Pay Attention to Non-Verbal Communication –Communication –

This morning as I was going through my routine readings I was reminded This morning as I was going through my routine readings I was reminded that the most important part of the communications process is often not that the most important part of the communications process is often not discussed nor understood …. discussed nor understood …. The ability to engage in The ability to engage in active listening active listening - - Listening says, “What matters to you matters to me.” Listening is hard Listening says, “What matters to you matters to me.” Listening is hard

work, and it takes time. It takes time to listen long enough to hear the other work, and it takes time. It takes time to listen long enough to hear the other person’s true heart, so that if we do speak, we speak with gentle wisdom.person’s true heart, so that if we do speak, we speak with gentle wisdom.

When I’m thinking about an answer while others are talking—When I’m thinking about an answer while others are talking—I’m not listening.I’m not listening.