HOW-TO LEARN EFFECTIVEcross-serviceFROM A RESTAURANT

FIRST IMPRES

FIRST impressions

WHAT FIRST IMPRESSION ARE YOU GIVING?

MARKETING DOCUMENTS

EVENTSE-MAIL

WEBSITE

OFFICE

Offeringsmenu OFFERINGS

HOW DOES THE MENU OF YOUR BUSINESS

READ?IS IT EASY FOR ME TO FIGURE OUT EVERYTHING I NEED/WANT?

ARE YOU HIGHLIGHTING YOUR STRENGTHS CORRECTLY?

ARE YOU DISPLAYING THE APPROPRIATE BUSINESS CHANNELS?

SERVICE excellence

PAY ATTENTION TO YOUR CLIENTS’ REQUESTS AND NEEDS

CUSTOMIZED REQUESTS

BILLING PREFERENCES

COMMUNICATIONS

TEAMWORK

NO SINGLE PERSON SERVES ALL NEEDS

FINANCE & BILLING

CLIENT-FACING CONNECTIONS

CUSTOMER SERVICE

DELIVERABLE CONTENT

TEAMWORK IS CRITICAL

ABOUT THE AUTHORBACKGROUNDRich Bracken is currently a Business Development Manager at Stinson Leonard Street Law Firm in Kansas City, MO.He also is a Keynote/Motivational Speaker through EnRich Your Soul (enrichyoursoul.org) focusing on performance improvement, cross selling, goal attainment and leadership.He has been a marketing leader for over 15 years, is a Co-Chair for the Kansas City Legal Marketing Association and a regular contributor to Fox News. You can learn more about Rich on LinkedIn and SlideShare

DISCLAIMERThis work represents the opinions of the author alone, and is not the opinion his employer. CREATIVE COMMONS ATTRIBUTION LICENSEYou are free to share, copy, distribute, and transmit this work; to remix or adapt this work; and to make commercial use of this work, under the condition that you must attribute this work to Rich Bracken(but not in any way that suggests that I endorse you or your use of this work). Each slide contains source attributions and URL; before reusing, you must obtain the original images from the original sources, and you must comply with any applicable license restrictions imposed by the original source.