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Presented by:Lynne Zagami Riquelme
Dear Lawyers,You’re Doing Client Service
Wrong
Why do clients choose their lawyers?
15%EXPERTISE
15%PRICING
70%RELATIONSHIP
SOURCE: The Essential Little Book of Great Lawyering - James Durham, 2006
CLIENT LAWYER
Lawyer-client relationships are one-way streets
Technology + Lawyers + Clients = Engagement
Tools Your Clients Use Tools You Can Use
●Amazon Web Services
●Google Docs
●WordPress
●Salesforce
●Transparent billing systems
●Project management tools
● Instant messaging
●Document collaboration tools
