Cyber Risks, Social Media and Insurance

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This publication uniquely provides a comprehensive resource for those in the insurance industry, as well as other business, and their attorneys, for understanding and successfully managing the opportunities and risks presented by the use of social media in the business world.

This publication: • Surveys social media today and assesses the considerable pros and cons of

the use of social media by businesses• Examines how insurers, agents and brokers are now using social media in

marking, underwriting, claim reporting and investigation, fostering customer relations, facilitating internal communications, mining data and using the mined data

• Explores the impact of social media on insurance producers• Discusses a wide variety of risks to business in general (including risks

affecting insurers, agents and brokers), raised by the use of social media• Considers the intersection of state regulatory laws and guidance issued by

regulatory authorities such as FINRA and the NLRB

Quickly identify and understand cyber risks facing insurers, agents and brokers using social media.

$155 1 volume, softbound, Pub. #01871,

ISBN 9781632828385eBook | epub or mobi format,

eISBN 9781632828392 Price does not reflect sales tax, shipping or handling. Prices subject to change without notice.

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A Guide to Risk Assessment and Management 2015 Edition Carrie E. Cope, Dirk E. Ehlers, Keith W. Mandell

It features vital information on mitigating the risks of social media use. It discusses pertinent underwriting considerations and available insurance policies offering:

• Coverage for social media use in general• Social media coverage within general Internet liability policies• Social media coverage with non-Internet liability policies

The publication further explains “best practices” advocated by industry experts for:

• Avoiding liability for third-party postings• Employer-related social media issues, including employee social media use and the use of social media for

employment decisions• Company advertising through social media, including applicable FINRA guidelines• Avoiding data breach liability• Third-party contracts

The publication concludes with considered prediction as to the future of social media, new potential risks of emerging technologies and diverse future uses of social media by the insurance industry ranging from outsourcing to augmented measurements of ROI.

Cyber Risks, Social Media and InsuranceA Guide to Risk Assessment and Management 2015 Edition Table of Contents

Ch. 1 Evolution of Social Media

Ch. 2 How Insurers Are Using Social Media

Ch. 3 Risks Arising from the Use of Social Media

Ch. 4 The Impact of Social Media on Insurance Producers

Ch. 5 Impact of Social Media on Insurance Regulation

Ch. 6 Mitigating the Risks of Social Media Use

Ch. 7 Cyber Risks and Insurance

Ch. 8 Predictions

Table of Cases

Table of Statutes

Index

About the Authors Carrie E. Cope is a shareholder of Cope Ehlers, P.C., and is head of the firm’s insurance regulatory and specialty lines claims and coverage consulting practices.

Dirk E. Ehlers is shareholder at Cope Ehlers, P.C., with oversight of a broad range of insurance matters in the firm’s specialty lines claims consulting and litigation practice areas. For over 25 years, Mr. Ehlers has provided counsel to clients in the insurance industry in connection with liability insurance products.

Keith W. Mandell is a partner at the law firm of Cope Ehlers, P.C. He is a member of the firm’s specialty lines claims and coverage consulting practices.

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