MANAGING THE MULTIGENERATIONAL

LIBRARY:WORKFLOWS, MULTIGENS

& TECH CHANGEColleen S. Harris

Head of Access ServicesUniversity of Tennessee at Chattanooga

colleen-harris@utc.eduhttp://guardienne.blogspot.com

THE VETERANS: DOB 1900-1943

Moving on up…or not The “Job Well Done” generation Traditional “family values” and “work ethic” generation Hourly work to earn wage, not reward based on outcomes

Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/

BABY BOOMERS: DOB 1943-1960 Raised during

positive, optimistic time of economic expansion

Altered traditional family roles

Accumulated debt Original

“workaholics” Largest part of

workforcehttp://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml

GEN X: DOB 1960-1980 Sociopolitically

aware Economic free

agents Outcome oriented Fast feedback Work/Life balance

http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg

GEN Y: DOB 1980-1994

Multitaskers Work in teams Tech facile Enthusiasm Internal

gratification> reward High need for praise Opportunity job-

hoppers Outnumber Gen X 80

million to 44 million

http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/

MILLENIALS/GEN-M: DOB POST-1994

Tech facilityAdaptableCreativeInability to concentrate

on one thing at

length/ bornmultitaskers

STRESSORS

http://gawker.com/#!5646092/sad-keanu-eats-a-cupcake

http://www.weirdpicturearchive.com/pics/rk-possum.php

3 WORKFLOW FACTORS

TECHNOLOGY SKILL SETS INFRASTRUCTURE

ELECTRONIC COURSE RESERVESInfrastructure & Skill-set Issues

Infrastructure Job descriptions Management

assumptions Workplace culture

Skill Sets

http://www.cyberdesignz.com/blog/wp-content/uploads/2009/12/website-design-factors.jpg

Webscale Management System(WMS)Technology

PENDING ILL UNIT REVAMP: Trifecta

• Technology• Infrastructure• Skill Sets

http://www.imageware.de/en/solutions/book-scanner/bookeye-4-kiosk/

TAKEAWAYS FOR WORKFLOW REDESIGN

TECHNOLOGY SKILL SETS

INFRASTRUCTURE PERSONALITY/GENERATIONAL

FACTORS

Colleen S. HarrisHead of Access Services

University of Tennessee at Chattanooga

colleen-harris@utc.eduwarmaiden on most social networks