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TangoworkChatbots for Internal Communications.
Why Chatbots Will Transform Mobile Intranets
Chris McGrath Founder, Tangowork Chatbots www.tangowork.com Twitter: @tangowork
It’s a software program that runs inside your messaging app. When you message a chatbot,
a computer responds.
What is a chatbot?
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Tangowork IntraTeam Event Bot
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Google Allo Google Assistant
It’s a UI that mimics speaking to a real human, whether by text or voice.
What is conversational UI?
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AI is advancing rapidly…
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AI is advancing rapidly…
Chatbots will completely replace mobile intranets. Why?
1No installation.
You don’t have to install chatbots. The underlying messaging app is already there.
2Instant upgrades.
No need to upgrade an app. Any upgrade happens on the server.
3Super-fast.
Conversational UI — especially when text-based — consumes very little bandwidth.
4Read in minutes.
Push notifications are always turned on for messaging apps. 90% of text messages
are read in 3 minutes.
5Easier to read.
The medium forces brevity. Short messages are fast and easy to read.
6Easier to write.
The medium forces brevity. Short messages are easy to write.
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CNN Bot Tightly edited news
7Accessible.
Text- and voice-based UI works brilliantly for users with disabilities.
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Tangowork with large fonts
8Works without internet.
SMS-based chatbots work without internet on 4.5 billion mobile phones worldwide.
6 Ways Chatbots Are Being Used
Use case Example
Personal assistant Google Assistant
Subject matter expert Visabot
Engagement Whole Foods
Purchasing Sephora
Finance TransferWise
Information consolidation Tangowork
Tangowork
Personal assistant Google Assistant
Tangowork
Subject matter expert Visabot
Tangowork
Customer Engagement Whole Foods
Tangowork
Purchasing Sephora
Tangowork
Banking TransferWise
Tangowork
News / Info consolidation
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9Easy to use.
No interface is simpler than chronological speech bubbles.
0 10 20 30 40 50 60 70 80 90 100
Computer skills in Scandinavia
Can’t use Terrible Poor Medium Strong
Source: https://www.nngroup.com/articles/computer-skill-levels/
You are here
Tangowork
You are not your users. 93% of people can’t use this.
Tangowork
Even on mobile it’s difficult for most users. There are dozens of places to tap.
Tangowork
Everyone understands chronological speech bubbles. Chatbots will enable intranets that, finally, everyone can use.
Tangowork
[email protected] www.tangowork.com
TangoworkChatbots for Internal Communications.
We can help build your chatbot.
