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Transforming together, is better
Natalie Taylor, Senior Manager, Digital Transformation @NatalieRobson
● A new platform for London - a catalyst for change
● Digital Capability - sharing the love
● Agile contracting & delivery - working collaboratively
● London Peer Group for local government digital service
standard - building a community
● The London Office of Technology & Innovation - a shared
vision
● Questions and discussion
The London.gov.uk journey - a catalyst for change
Why we created a new London.gov
● Technology out of date● Design out of date● Poor user experience (information architecture,
language)● Search broken (tagging system, old unused content)● We also needed to raise our profile…
Raising profile of Mayor & Assembly
● Our research showed that most Londoners knew that London has a Mayor and they have a vague idea about what he does…but it’s a very vague idea
● Most Londoners didn’t know what the London Assembly was. Many assumed that the Assembly works for the Mayor!
● We needed to communicate the work of City Hall to Londoners, in an understandable and engaging way
Developed using agile methodology
● Consult the business● Consult users● Write ‘user stories’● Create ‘backlog’● Prioritise stories● Design it● Build it● Test it● Repeat
The journey
● Alpha site developed autumn 2014● Beta work commenced in October 2014● Three weekly sprints● Regular user feedback (internal & external)● Regular ‘show & tells’● Private Beta launched May 2015● Public Beta launched July 2015● Live site launched November 2015 (on schedule!)
Challenges
● Getting the right skills● Managing stakeholders expectations ● Introducing new ways of working● User needs come first● Upskilling internal users● Content ● Seven systems integrations● Search● Delivering MVP
The current picture
● Agile● Continuous improvement ● Bigger team ● Self service model● Offer training● Team here to offer consultation, discoveries, upskill
Product Owners etc● Work closely with IT department on all digital projects● Microsites integration
Developing digital skills at City Hall - sharing the love
Why we provide digital skills training
Changing the culture
Creating more resource
Improving communications
What we do and how it helps
Introduction to Agile● Understand agile principles: continuous
improvement, time boxing and testing● Learn how to apply to non-digital projects
and react quickly to change
Adding and Editing (content)
● Step by step guidance● Can make changes to their own pages● Understand best practice
Writing and designing (content)
● Appreciate content creation● Get to know their users● Get their message across
Google Analytics● See how their pages are performing● See what sources/channels are successful● Use insights to improve content
Challenges
● Need more buy-in from Senior Managers
● Keeping up the good work● Recruitment, product
management
Successes
● More interest, demand● More content editors● Less minor requests● Better quality
Open Project System - Agile contracting & delivery - working collaboratively
Vision
The GLA’s Open Project System will provide officers and external partners with a robust project and grant management system. A single web based system that focuses on the similarities in processes across projects and programmes.
GLA-OPS will bring a fundamental improvement in efficiency and usability. It will ensure accurate and consistent reporting and will be the only source for project and grant information.
Current Position
● Development began late August 2016● Launched affordable homes grant programme in January
2017● Project Control System replaced in June 2017● System currently delivering on time and to budget
Quick stats:● 289 external providers are registered on the system● 662 projects submitted as part of the Affordable Homes
Programme● 143 land development projects being managed in OPS
Pre-project work
● Business process mapping exercises carried out which produced a number of ‘As Is’ business process diagrams.
● Diagrams then analysed to identify similarities in processes and efficiencies - the ‘To Be’ diagrams.
● Project approach agreed based on risks including the ‘unknowns’.
Contracting
● Contracted supplier based on MVP approach, used as key milestones
● “… the smallest possible feature set that addresses the user needs, creates the desired user experience”
● Agile works to deliver value while reducing risk and does this through continuous delivery as requirements are discovered.
Key to our success
● Collaboration with business teams. Use of SMEs, Show & Tells, etc.
● Close proximity to supplier and developers● Clear roles and responsibilities (Product Sponsor,
Product Owner, Scrum Master, etc)
Local Government Digital Service Standard - Building a community
Local Government Digital Service Standard (LGDSS)
● Launched March 2016● Set up regional peer groups 2016 - chair for London● Began teacamp series in 2017 - with help from LoGov &
Agilesphere● Covered agile, user research & user needs, Digital
Marketplace, KPIs and analytics, testing end-to-end service (today 4-6pm, Richmond House)
● Building a community (LocalGovDigital Slack channel #london-peer-group)
● 17 London Councils signed up to our mailing list, plus City of London, Local Government Association, London Councils, Transport for London, London Fire and Emergency Planning Authority, six central government departments and eleven suppliers.
● Next steps - increase membership, more events, raise profile, assessments, merge into LOTI?
London Office of Technology & Innovation (LOTI)
Policy challenges, customers, suppliers and technology cross boundaries
City wide….
● Digital leadership● Digital services● Data and analytics● Technology foundations● Market engagement
LOTI scoping study
● Consortium - Arup, Stance, Future Gov● Workshops (Councils, Verify Showcase)● Survey (CEs, CIOs)● Interviews (CEs, leaders, directors)● Scoping study completed - October 2017● Recommendations, including draft operatiog model-
November 2017
Thanks for listening. Questions?
Natalie Taylor, Senior Manager Digital [email protected]@NatalieRobson
If you want to follow-up on any of the work mentioned in this presentation, please contact:Transformation at City Hall & LGDSS teacamps - [email protected] - [email protected]
