DR. D. Y. PATIL PRATISTHAN’SPAD. DR. D. Y. PATIL INSTITUTE OF

MCAAKURDI

Welcome to presentation on

-Navneet PrakashRoll No. 40

“Service Level Agreement”

OUTLINE

1. What is cloud computing.

2. What is SLA.

3. Why the SLA.

4. Levels of SLA.

• A part of service contract where service is formely defined.

• An agreement between two or more parties; where one is customer and another is the service provider.

• It defines particular aspect of the service - • Scope• Quality• Responsibility

WHAT THE SLA IS:

• A definition of service.

• Performance measurement.

• Problem Management.

• Customer duties.

• Warranties.

• Termination of agreement.

WHAT SLA (DOES) INCLUDES

1. Customer-based SLAs

2. Service-based SLAs

3. Multi-level SLAs 3.1 Corporate-level SLAs 3.2 Customer-level SLAs 3.3 Service-level SLAs

DIFFERENT LEVELS OF SLAS

CONCLUSION

Write your conclusion here.