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LIBRARIES AS ENABLERS
CULTIVATING CONTRIBUTORS IN THE
AGE OF CURATION
tony zanders (@zanders)vp, global customer development @
To know where our industry is headedTo understand how our users think and work
To know what technologies to adopt
What to look for…
…FROM THE INFORMATION AGE TO
THE CURATION AGEOperating Assumption #1
RESEARCH FOR RESEARCH’S SAKE
IS NOT THE GOALOperating Assumption #1
NOT JUST CONSUMERS, BUT
PRODUCERSOperating Assumption #1
Tony Zanders@zanders
2014
2013
2010
2008
2007
To know where our industry is headed
What to look for…
web1.0 (1990s)consumption
consumer web impact
on library software
Web sites and web browsers(e.g. Netscape)
1991
Blogs (weblogs)1997
Chat/Instant Messaging(e.g. reporting on the Gulf war during media blackout)
1991
Webmail1993
Search Engines(e.g. Yahoo!, Google, Altavista)
1994 discovery services
“Ask a Librarian” tool
libguides
web2.0 (1990s)production
Social Networks2004
Social Messaging (WhatsApp)
2009
Photo Sharing2004
Video Sharing2006
Microblogs (Twitter)2006
web3.0 (2010s)connection
Quantified Self (personal analytics)2011
Augmented Reality(e.g. Pokemon Go)
2016
Internet of Things (IoT)(e.g. Apple Watch, Google Glass, Tesla, Nest)
2013
Virtual Reality + Wearables(e.g. Oculus VR)
2014
Artificial Intelligence (AI)(e.g. Chatbots)
2015
Trend over time
WebsitesSearch Engines
Instant MessagingEmailBlogs
BookmarkingSocial Networks
MicroblogsPhoto/Video Sharing
Group ChatCollaborative Work
Internet of Things (IoT)Virtual Reality (VR)
Artificial Intelligence (AI)Augmented Reality (AR)
High barrier to entry
Low barrier to entry
how technology is changing
physical spaces
Beacon technologyRFID tagsQR codes
Near Field Communication (NFC)Guest Wi-Fi
Self-checkoutBluetooth
Apple WalletMobile Point of Sale
Touch ScreensProjected Media
Visual Light Communications
Beacons on a building wallCredit:
WILL RESEARCH METHODS FOLLOW THE
SAME TRAJECTORY?food for thought
Credit: iBeacon.com
To know where our industry is headedTo understand how our users think and work
What to look for…
What user research initiatives are underway at your institutions?
The EBSCO User Research Group: Global team, largest in the industry 70+ studies per year, using a range of methods Other companies fold research into other
disciplines, mostly product managers and designers who do research on the side.
We have subscriptions to industry-leading research tools
Completing CITI certification for our team on 5 research competencies, required for IRB certification
Portal development underway; access to our published papers & resources
UsabilityTesting
EthnographyBecause what
users say they do isn’t the same as
what they actually do.
Surveys
Key UserInterviews
DataAnalysis
Social MediaMining
FocusGroups
User Research at EBSCO:More Than Just Usability Testing
Data
Secondary ResearchWhat questions have been asked and answered previously?
Primary ResearchCarefully matching research method to question
Looking across three dimensions gives us a complete picture
What patterns are identified from the usage data?
• Without frequent reminders of library tools, students devise their own workarounds, with varying degrees of success. Examples of creative workarounds:
Due to limited success searching keywords in the library catalog, students reported they go to Google Books or Amazon and do the search, then return to the catalog to find the identified known-item
Catalog search > Shelfmark location > Shelf browsing to find 1 relevant item > back to catalog with items from that bibliography
Failure to find leads them back to Google or Google Scholar.
Failure to find full-text leads them again, back to Google. They may not find it in full, but find enough to piece it together.
Students are searching with an end-goal in mind, looking for resources to back up their decision/theory.
*Rothera H. Picking up the cool tools: Working with strategic students to get bite-sized information literacy tutorials created, promoted, embedded, remembered and used. Journal Of Information Literacy [serial online]. December 1, 2015
2015 Oxford Brookes Study UK*Hazel Rothera
*Rothera H. Picking up the cool tools: Working with strategic students to get bite-sized information literacy tutorials created, promoted, embedded, remembered and used. Journal Of Information Literacy [serial online]. December 1, 2015
How To Partner With UsBe a partner in an EBSCO research study
Let us help with your website redesign
Collaborate on a custom research project with us
Let us provide you with data
To know where our industry is headedTo understand how our users think and work
To know what technologies to adopt
What to look for…
What is Design Thinking?A mindset that everyone can be involved in finding solutions, and a bias towards action when faced with a challenge.
Credit: Ideo.com
| www.ebsco.com27
Meet FOLIOproject + product + community
FOLIOfolio.org
platform, product, marketplace
BASEAPPSBASEAPPSPAIDAPPS
BASEAPPSBASEAPPSFREEAPPS
SharePractices
LIBRARIESdesign, code sharing, workflows
Design
Workflows
SelectHosting
ChooseYour Apps
ExtendApps
LibrarianMAKERSPACE
OPEN LIBRARY FOUNDATIONOpenLibraryFoundation.org
governance, community, funding
Open SourceLibrary Services Platform
29 | www.folio.org
Code shared on Githubsince August, updates frequently
30 | www.folio.org
Hundreds of librariesThousands of contributors
1730 messages last wk alone
LEARN THE LANDSCAPE,DISCOVER YOUR USERS, &
BUILD FUTURES TOGETHER.- @ZANDERS
THANK YOU!cited
http://www.metmuseum.org/blogs/digital-underground/2015/beaconshttp://dschool.stanford.edu/use-our-methods/
https://www.ebsco.com/why-ebsco/user-researchhttps://americanlibrariesmagazine.org/2016/04/22/ebsco-kuali-open-source-project/
https://www.wired.com/insights/2014/11/the-internet-of-things-bigger/https://www.ideo.com/post/design-thinking-for-educators
http://www.citylab.com/design/2016/09/building-up-chicagos-south-side-through-ambitious-art/499019/http://www.thedigitalshift.com/2012/10/public-services/the-makings-of-maker-spaces-part-1-space-for-creation-not-just-consumption/
Rothera H. Picking up the cool tools: Working with strategic students to get bite-sized information literacy tutorials created, promoted, embedded, remembered and used. Journal Of Information
Literacy [serial online]. December 1, 2015
