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Customer Return - Email Template 1
Dear xxxxx,
Thank you for purchasing in our store. We are sorry to hear that you are not
happy with the product that was sent to you.
In order to return the product, simply …………………………………………………………..
Kindly advise whether you’d like a refund or credit for future purchases in our
store.
Do let us know if there is anything else we can do for you.
We look forward to your next purchase with us and your favourable feedback if
you were happy with our service.
Regards,
Xxxxxxxx
Customer Return - Email Template 2
Dear xxxxx,
Thank you for purchasing in our store. We are sorry to hear that you are not
happy with the product that was sent to you.
We would like to suggest the following options:
1. Allow us to troubleshoot with you why product is not performing to your
satisfaction.
2. Connect you with our expert to go through the installation process.
3. Return the product and we’ll credit you for future purchases in our store.
4. Return the product and we’ll refund you.
Kindly advise with which option you’d like us to proceed.
Do let us know if there is anything else we can do for you.
We look forward to your next purchase with us and your favourable feedback if
you were happy with our service.
Regards,
Xxxxxxxx
Customer Inquiry - Email Template 1
Dear xxxxx,
Thank you for considering our products.
___________________________________________________________________________
Re your above inquiry, attached, please find the information requested.
OR
To answer your questions, simply go to our website www.example.com
where you can find all the information as well as photos of the product in
subject.
OR
1. State your answer to customer’s 1st question
2. State your answer to customer’s 2nd question
3. State your answer to customer’s 3rd question
4.
___________________________________________________________________________
I hope we were able to answer all our questions.
Please do not hesitate to contact us, should you require more
information.
Regards,
xxxxxx
Customer Complaint - Email Template
Dear xxxxx,
We understand you have some concerns about our service and here’s what we
plan to do.
[specify plan of action – what you intend to do. If possible, list out alternatives]
OR
We understand you are not happy with the item that was sent to you. We are
sorry to hear that, but would like to assure you that we plan to rectify this.
[specify plan of action – what you intend to do. If possible, list out alternatives]
OR
We understand you are experiencing some difficulties with the product that was
sent to you and below is what we plan to do.
[specify plan of action – what you intend to do. If possible, list out alternatives]
OR
We understand you have some concerns about our service and may we ask that
you provide us/send us…[detail what information or actions you need]
OR
We understand you have some concerns about our service and we would like to
clarify some points. [ask questions/points that need clarification]
___________________________________________________________________________________
Kindly let us know if this is acceptable
OR
Kindly let us know which option works best for you.
____________________________________________________________________________________
Email Language
Open with a ‘personal touch’
Thank you for your email.
Thank you for contacting us.
Thank you for shopping in our store.
Thank you for your inquiry.
Thank you for bringing this to our attention.
I want to thank you for...
I highly appreciate your time / understanding / cooperation
Body...focus on the solution (not the person)…offer options
Please / kindly advise re...
With respect to...
Re...
Following your request, I am attaching more information/photos...
May we connect you with our expert…
Please find attached...
We would like to offer you one of the following options…
Close
I look forward to…
I look forward to your future purchases in our store...
Once again, thank you for shopping in our store…
Thank you for considering our products…
I hope I have been able to clarify
I hope was able to provide you with the information you requested
I hope I was able to answer all your questions
If you have any question, please don’t hesitate to ask/contact
me/revert back to me.