Email and Net Etiquette

Sanu Subham

Email EtiquetteEmail (ê’mâl´) noun

Messages sent and received electronically via

telecommaunication links

et·i·quette (èt’î-kèt´, -kît) nounThe practices and forms

prescribed by social convention or by authority.

Need of E-mail Etiquette• We all interact with the printed word as though it has a personality and that personality makes positive and negative impressions upon us. By using professional email language you/your company will convey a professional image.

• Without immediate feedback your document can easily be misinterpreted by your reader, so it is crucial that you follow the basic rules of etiquette to construct an appropriate tone.

E-mail Etiquette Tips

• Be concise and to the point: Do not make an e-mail longer than it needs to be. • Subject line must be meaningful: Do make the subject line meaningful. A ‘Hi’ or ‘Hello’ won’t do.• Make it personalized: Do personalize your message to the recipient. • Do not attach unnecessary files: Wherever possible try to compress attachments and only send attachments when they are productive. • Do not write in CAPITALS: IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING.

E-mail Etiquette Tips Cont.

• Read the email before you send it: It is very important to read the email before sending as it can prevent it from spelling and grammatical mistakes and thus, helps you sending a more effective message.• Use proper structure & layout: Use short paragraphs and blank lines between each paragraph. When making points, number them or mark each point as separate to keep the overview. • Take care with abbreviations and emotions: Do not use abbreviations such as BTW (by the way) and LOL (laugh out loud).• Include your signature: Do include your name and signature with additional detail and contact information.

Netiquette

Netiquette (ˈnɛtɪkɛt) nounThe correct or acceptable way of using the

Internet.

• Rule No. 1: Remember the Human.You need to remember that you are talking to a real

person when you are online.• Rule No.2: Adhere to the same standards online that

you follow in real life.You need to behave the same way online that you do in

real life.• Rule no. 3: Know where you are in cyberspace.Always take a look around when you enter a new

domain when surfing the web.

Ten Rules Of Netiquette

Ten Rules Of Netiquette Cont.• Rule no.4: Respect other people’s time and bandwidth.

Remember people have other things to do besides read your email. You are not the center of their world.• Rule No. 5: Make yourself look good online.Remember to always check your spelling and grammar before posting.• Rule no. 6: Share expert knowledge.Ask questions online, share what you know online.

Ten Rules Of Netiquette Cont.• Rule No.7: Help keep flame wars under control.Netiquette does however forbid people who are flaming

to hurt discussion groups by putting the group down.• Rule No. 8: Respect other people’s privacy.Do not read other people’s mail without their

permission.• Rule No.9: Don’t abuse your power.Do not take advantage of other people just because you

have more knowledge or power than them.• Rule No. 10: Be forgiving of other people’s mistakes.Do not point out mistakes to people online.