Discover Discovery

Discover Discovery: The First, Crucial Step in a Successful Tech Project

NTEN Leading Change Summit 2015: Washington, DC

September 13, 2015#15LCS

SEAN LARKINCEO, OWNER@sean_larkin

BRETT MEYERDIRECTOR OF STRATEGY@brett_meyer

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DISCOVER DISCOVERY

AGENDADISCOVER DISCOVERY

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• Introductions• Overview & Getting Started• Organizational Goals• Target Audiences• User Research, Data, and Personas• Features & Functionality• Prototyping & Writing Requirements• Project Planning & Vendor Selection

DISCOVERY!DISCOVER DISCOVERY

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DISCOVERY?DISCOVER DISCOVERY

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DISCOVERYDISCOVER DISCOVERY

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WATERFALL METHODOLOGYDISCOVER DISCOVERY

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AGILE METHODOLOGYDISCOVER DISCOVERY

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THE BASIC EQUATIONDISCOVER DISCOVERY

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Organizational Goals + Audience Motivations + Time and Money = The Product You Release

OUR WORKING SCENARIODISCOVER DISCOVERY

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IMAGINE THE POSSIBILITIESDISCOVER DISCOVERY

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DISCOVER DISCOVERY

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DISCOVER DISCOVERY

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Let’s dive in!

BUILDING YOUR TEAMDISCOVER DISCOVERY

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BUILDING YOUR TEAMDISCOVER DISCOVERY

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GOALSDISCOVER DISCOVERY

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ORGANIZATIONAL GOALSDISCOVER DISCOVERY

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A goal is not always meant to be reached. It often serves simply as something to aim at.

– BR U C E L E E

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NTEN’S GOALSDISCOVER DISCOVERY

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Ultimate Goal

Technology is having an impact on organizations meeting their missions.

Short-term Outcomes (2011-2014)

Technology is a central part of nonprofit organizations’ operations.

There is an increased number of technology champions within nonprofit organizations.

Nonprofit technology champions are equipped to make well-informed decisions that support their organizations’ abilities to fulfill their missions.

Conditions in the nonprofit sector exist that support nonprofit organizations using technology to fulfill their missions.

PROJECT GOALSDISCOVER DISCOVERY

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Setting a goal is not the main thing. It is deciding how you will go about achieving it

and staying with that plan.

– TOM L A N DRY

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S.M.A.R.T. GOALSDISCOVER DISCOVERY

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• Specific• Measurable• Attainable• Relevant• Time-bound

EXERCISE!DISCOVER DISCOVERY

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TARGET AUDIENCESDISCOVER DISCOVERY

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“EVERYONE” IS NOT AN AUDIENCEDISCOVER DISCOVERY

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MOTIVATIONDISCOVER DISCOVERY

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TOLERANCEDISCOVER DISCOVERY

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EXPERIENCEDISCOVER DISCOVERY

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USER RESEARCHDISCOVER DISCOVERY

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RESOURCESDISCOVER DISCOVERY

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• Google Forms• Survey Monkey• Writing Survey Questions• Stakeholder Interview Checklist• Post-it Plus

DATADISCOVER DISCOVERY

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INTERPRETTING DATADISCOVER DISCOVERY

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• Google Analytics• Crazy Egg• Optimize.ly

PERSONASDISCOVER DISCOVERY

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• Usability.gov• Smashing Magazine• ThinkShout Persona Template

BREAK TIMEDISCOVER DISCOVERY

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FEATURESDISCOVER DISCOVERY

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• Card Sorting• Trello

BRINGING IT TOGETHERDISCOVER DISCOVERY

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Cores and PathsDISCOVER DISCOVERY

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• Boxes + Arrows• ThinkShout Cores and Paths Template

PROTOTYPINGDISCOVER DISCOVERY

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COLLABORATIVE SKETCHINGDISCOVER DISCOVERY

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WIREFRAMESDISCOVER DISCOVERY

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• OmniGraffle• Balsamiq• Sketch• Invision• HTML

WRITING REQUIREMENTSDISCOVER DISCOVERY

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USER STORIESDISCOVER DISCOVERY

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USER STORIESDISCOVER DISCOVERY

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USER JOURNEYSDISCOVER DISCOVERY

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JOURNEY MAPSDISCOVER DISCOVERY

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JOURNEY MAPSDISCOVER DISCOVERY

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NODISCOVER DISCOVERY

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• “The system should be user-friendly.”

• “The page should load quickly.”

• “After 3 unsuccessful attempts to log-in, fire an Ajax routine to lock the account.”

QUALITIES OF GOOD REQUIREMENTSDISCOVER DISCOVERY

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• Verifiable• Clear & Concise• Complete• Consistent• Viable• Necessary• Implementation Agnostic


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PROJECT PLANNINGDISCOVER DISCOVERY

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• Trello• Redbooth• Basecamp• GitHub• And on, and on…

VENDORSDISCOVER DISCOVERY

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QUESTIONS?DISCOVER DISCOVERY

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Brett Meyer@brett_meyer

Sean Larkin@sean_larkin

Internet

Discover Discovery