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Daniel Klaus Daniel Klaus Global Marketing Group @daniel__klaus Digital Influencer Relation

Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

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Page 1: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Daniel Klaus Global Marketing Group

@daniel__klaus

Digital Influencer Relation

Page 2: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Content

The company

Our target audience

The concept

Digital Influencer Project

Digital Influencer Relation

Page 3: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

INTERNAL USE ONLYINTERNAL USE ONLY

The Company

Page 4: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Fujitsu ?

Page 5: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

We do everything in ICT

PC/Mobile

Services

Networks Software

Servers Approximately

162,000 Fujitsu

colleagues working

with customers in

over 100 countries

Page 6: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

INTERNAL USE ONLYINTERNAL USE ONLY

The Target Audience – B2B

Page 7: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

INTERNAL USE ONLYINTERNAL USE ONLY

Senior IT Executive (CTO, CIO,..) Senior Biz Executive (CEO, CFO,..)

IT Manager IT Professional

Purchasing Manager

Biz Professional (Project Manager)

Page 8: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Decision-markers now complete

60-70% of the purchase decision

BEFORE they come into direct contact

with the brand

Source: Sirius Decisions 2012

Page 9: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

81% said

word-of-mouth recommendations

influence their purchase decisions

Source: DemandGen report

Page 10: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Ads / stories

Information & review

Sales

All along the B2B decision-making process

On

line

To

uch

po

ints

O

fflin

e T

ou

ch

po

ints

Banner

Event Sales Rep

White Paper

Blogger

Review

via Google

Linkedin

post

Airport Ad

Awareness Favorability Consideration Conversion

Page 11: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

The Concept

Page 12: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Digital Influencer concept – what we do

Digital Influencer Relation

Projects

Projects

Projects

2009 2010 2011 2012 2013 2014 2015

Page 13: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Digital Influencer concept - Projects

Digital Influencer Relation

Projects

Projects

Projects

Page 14: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Reach (number of fans, followers,…..)

Passio

n &

kn

ow

led

ge o

f a to

pic

/pro

du

ct

Fujitsu Digital Influencer

Digital Influencer

Cele

brity

/

Rocksta

r

Page 15: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Digital

Influencer

reviews via tasks

Own content

e.g. White Papers

Agency produced

Web page

Produce/Find Hub

Organic

Native advertising &

banner

Distribute/Share

Digital Influencer Project

Via local blogs

SEO

Own media

Page 16: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

The hub: Master Your Business

Page 17: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

The mechanics

Gamification approach to keep bloggers engaged

Badges: awards for bloggers

Page 18: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

The mechanics

Gamification approach to keep bloggers engaged

Extended ranking system:

Page 19: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Example

Sparkling black, ultra-slim,

robust with magnesium &

aluminum housing and with

super-crisp touch display.

Sophisticated business

Ultrabook.

First things to discover is the

bundled docking station / port

replicator. That really helps to

keep the desk tidy (and I am very

bad at it - so I get all help that I

can) at the office.

Page 20: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Example

Page 21: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Positiv !

Example:

Page 22: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Some Project Results

Page 23: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Reach

Engage

Convert

Reach

Blog:

Facebook:

Twitter:

Linkedin:

Blogosphere & PR:

Twitter:

Linkedin:

Unique Visits

Projectblog

Browser Chrome:

Safari (in-app):

Android Browser:

IE:

Firefox:

Safari:

Devices Desktop:

Mobile:

Tablet:

Total # of contacts

reached

Page/Visit

Time spent on site

Engagement / rate Social Shares on own

platform

Twitter:

Linkedin:

FB (likes):

Number of page 1

results (Google)

KPI dashboard (summary)

Consider: B2B buying

process

Click on

Product info

Click on Reseller

Locator

NPS

Number of Insider contacts

planning to buy a FJ device Sentiment

Page 24: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Digital Influencer Relations

Digital Influencer Relation

Projects

Projects

Projects

Page 25: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Facebook Group: „Direct line to Fujitsu“ for Silver Insiders

Stay in touch

Share preview on

product launches

Q&A with experts

Invitations to Cebit &

local events

…..

Page 26: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Invitation to events Fujitsu Forum Munich Fujitsu Forum Tokyo Cebit Hannover Local events in the countries

Page 27: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Stay in touch during the projects

Factory Tour Expert talks Test devices

Page 28: Digital Influencer Relations bei Fujitsu #SMCMUC 20.10.2014

Daniel Klaus

Thank you!

Questions?

@daniel__klaus