Customer Return - Email Template 1

Dear xxxxx,

Thank you for purchasing in our store. We are sorry to hear that you are not

happy with the product that was sent to you.

In order to return the product, simply …………………………………………………………..

Kindly advise whether you’d like a refund or credit for future purchases in our

store.

Do let us know if there is anything else we can do for you.

We look forward to your next purchase with us and your favourable feedback if

you were happy with our service.

Regards,

Xxxxxxxx

Customer Return - Email Template 2

Dear xxxxx,

Thank you for purchasing in our store. We are sorry to hear that you are not

happy with the product that was sent to you.

We would like to suggest the following options:

1. Allow us to troubleshoot with you why product is not performing to your

satisfaction.

2. Connect you with our expert to go through the installation process.

3. Return the product and we’ll credit you for future purchases in our store.

4. Return the product and we’ll refund you.

Kindly advise with which option you’d like us to proceed.

Do let us know if there is anything else we can do for you.

We look forward to your next purchase with us and your favourable feedback if

you were happy with our service.

Regards,

Xxxxxxxx

Customer Inquiry - Email Template 1

Dear xxxxx,

Thank you for considering our products.

___________________________________________________________________________

Re your above inquiry, attached, please find the information requested.

OR

To answer your questions, simply go to our website www.example.com

where you can find all the information as well as photos of the product in

subject.

OR

1. State your answer to customer’s 1st question

2. State your answer to customer’s 2nd question

3. State your answer to customer’s 3rd question

4.

___________________________________________________________________________

I hope we were able to answer all our questions.

Please do not hesitate to contact us, should you require more

information.

Regards,

xxxxxx

Customer Complaint - Email Template

Dear xxxxx,

We understand you have some concerns about our service and here’s what we

plan to do.

[specify plan of action – what you intend to do. If possible, list out alternatives]

OR

We understand you are not happy with the item that was sent to you. We are

sorry to hear that, but would like to assure you that we plan to rectify this.

[specify plan of action – what you intend to do. If possible, list out alternatives]

OR

We understand you are experiencing some difficulties with the product that was

sent to you and below is what we plan to do.

[specify plan of action – what you intend to do. If possible, list out alternatives]

OR

We understand you have some concerns about our service and may we ask that

you provide us/send us…[detail what information or actions you need]

OR

We understand you have some concerns about our service and we would like to

clarify some points. [ask questions/points that need clarification]

___________________________________________________________________________________

Kindly let us know if this is acceptable

OR

Kindly let us know which option works best for you.

____________________________________________________________________________________

We look forward to doing business with you and your continued support.

Regards,

Xxxxx

Email Language

Open with a ‘personal touch’

Thank you for your email.

Thank you for contacting us.

Thank you for shopping in our store.

Thank you for your inquiry.

Thank you for bringing this to our attention.

I want to thank you for...

I highly appreciate your time / understanding / cooperation

Body...focus on the solution (not the person)…offer options

Please / kindly advise re...

With respect to...

Re...

Following your request, I am attaching more information/photos...

May we connect you with our expert…

Please find attached...

We would like to offer you one of the following options…

Close

I look forward to…

I look forward to your future purchases in our store...

Once again, thank you for shopping in our store…

Thank you for considering our products…

I hope I have been able to clarify

I hope was able to provide you with the information you requested

I hope I was able to answer all your questions

If you have any question, please don’t hesitate to ask/contact

me/revert back to me.

Do let us know if you require any further…

Do let us know if there is anything else we can do for you…