A Detailed Overview on Professional Journey of Stephen Joseph Racik with Egghead.com and Amdahl

Stephen Joseph Racik is a U.S. based skilled professional who has played a vital role in the success of many companies.

He is expert in many fields including enterprise computing service, support, and applications infrastructure. He is a self-motivated person with detail oriented approach.

He has in-depth understanding of data communication protocols, and has an excellent understanding of NT and possesses a strong working knowledge of Windows NT Server, Intel based server hardware, and RAID storage systems.

Professional journey at Egghead.com

He worked with Egghead.com for seven years. While serving as the Director of Site Operations Menlo Park, he successfully managed a team of 5 - 6 employees providing 24x7 site coverage besides maintaining the regular operation duties.

He planned and shifted the e-commerce web site from NT 40 to NT 2000. In addition, he also improved the quality applications tested and deployed into production by developing and enforcing strict testing, and release to production, policies.

He implemented corporate level training programs for development, QA, and Site engineers. Stephen personally trained and mentored the members of the team.

He was also responsible for the site operations in daily meetings with the upper management.

He holds experience of working under many different situations where he communicated with both technical and non-technical personnel to resolve the issues quickly.

From 1996-1998, Stephen Joseph Racik worked as a Site Operations Engineer. Here his role was to monitor all Onsale proprietary applications to ensure optimum performance and maintain all Onsale systems and applications.

He made development in the daily activities through automation, providing consistent, accurate and timely information to management.

Among the members of the Site Operations Team he was regarded as a leader and mentor.

Professional journey at Amdahl

He worked as The Business Manager with Amdahl from 1994-1996. In this company, he was responsible for P&L service offerings.

He successfully negotiated and implemented support contracts with IBM, Data General, CLARiiON, Veritas, and Exide Electronics.

He changed the company standards for allocating warranty reserves to Customer Service and brought in $750,000 using the new standard on the first transaction.

At Amdahl, Stephen Joseph Racik was responsible for P&L of service offerings, evaluating potential alliance partners and products from different perspectives such as financial goals, strategic value, partner viability, company philosophies, backline support abilities, logistics capabilities, and end user expectations.

Platforms supported are Windows NT, Novell NetWare, Sun/Solaris, Unix, Amdahl UTS, and MVS.