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Showing how Internet will Change the Way of Human Living and Behave in Daily Activities
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Excelcomindo Business Solutions
Today’s Reality: INTERNET is here to stay. a strategy to accelerate corporate growth through
internet-based communication tools and applications
Richardus Eko Indrajit [email protected]
Every generation is the product of its surrounding environment.
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Veterans
Baby Boomers
Xers
Millenials
<1946
1946-1964
1964-1980
>1980
From “close” to “open” environment: • Society • Communication • Market • Mind • Behavior • Value
CONNECTING or CONFLICTING
?
Two school of thoughts determine the way IT bring value to the business at large.
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Business drives IT
IT enables Business Financial Industries
Financial Industries
VETERANS and BABY BOOMERS
XERS and MILLENIALS
The characteristics of generation influence the way they define “value” in daily life.
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VETERANS < 1946
BABY BOOMERS
1946-1964
XERS 1965-1980
MILLENIALS >1981
Dedicated to a job Live to work Work to live Live in the moment
Respectful of authority
Sense of optimism Contract Technology savvy
Duty before pleasure
Champions of causes
Pragmatic world Consistent expectations
Patience is a virtue Go into debt Self-reliant Street smart
Honor and integrity
Team and process oriented
Attached to the edge
Fun is a must
Reluctant to change
Personal gratification
Authority is casual Give respect if they are respected
Patriotic Nostalgic of youth Versatility of skills Diverse in nature
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All industries are facing the dynamic battle of competition which has put customers as uncontrollable externalities
products and services
prod
ucts
an
d se
rvic
es
Company Customers
Competitors
We’ll always go for cheaper, better,
faster products and services
• manufacturing • healthcare • bank and finance • education • media • transportation • tourism • retail and distribution • utilities • mining/oil and gas • government • services
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Customers are so powerful that they can easily switch their preferences based on changing wishes and expectations
products and services
prod
ucts
an
d se
rvic
es
Company Customers
Competitors
Although we satisfy with your products and services,
but the other give me better experiences
+ values
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Values can be directly or indirectly deliver to numerous people and process within the enterprise’s internal and external territories
Value Added
Initiatives products
and services
Company Customers
products and services
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Business values of can be categorized into four generic domains
FINANCIAL CUSTOMERS
GROWTH INTERNAL
Business Values of
Technology
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Financial values offer the enterprise to improve its fundamental performance w.r.t. capex and opex perspectives
Expand market share.
Increase revenue.
Return on investment.
Optimise asset utilisation.
Manage business risks.
Source: Cobit, ITGI
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Customer values focus on the creation of product(s) and service(s) that satisfy related stakeholders and parties involved in business
Improve customer orientation and service.
Offer competitive products and services.
Service availability.
Agility in responding to changing business needs.
Cost optimisation of service delivery.
Source: Cobit, ITGI
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Internal values add enterprise level of competitiveness through various innovations through process reengineering
Automate and integrate the enterprise value chain.
Improve and maintain business process functionalities.
Lower process costs.
Compliance with external laws and regulations.
Transparency.
Compliance with internal policies.
Improve and maintain operational and staff productivity.
Source: Cobit, ITGI
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Growth values guarantee the sustainability of enterprise business in the medium and long run
Product and business innovation.
Obtain reliable and useful information for strategic decision.
Acquire and maintain skilled and motivated personnel.
Source: Cobit, ITGI
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In manufacturing or/and services industries, there are some pain points that need to be addressed
Services
TOTAL COST OF MANAGING THE FLOW OF
DATA AND INFORMATION
Manufacturing
TOTAL COST OF MANAGING
EFFECTIVE INVENTORY AND
PRODUCTION SYSTEM
versus
BACK OFFICE MANAGEMENT SYSTEM communication and administration
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The more success the enterprise, the more interactions required by all related stakeholders
Employees
Customers
Management
Suppliers
Partners Business Activities
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The essence of all interactions is to ensure full control of the business by the management to mitigate risk and guarantee success
Employees Customers Management Suppliers Partners
Plan – Execute – Check - Control
Resources
Human Resources
Process
Money
Market
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By the end of the day, everything will depend on the performance of People, Process and Technology to deliver the required values
PEOPLE =users
PROCESS =applications
TOOLS =technology
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The trend of mobile technology drives the business requirements by enabling the used-to-be “mission impossible” activities
“ The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal – and competitor – of the other.”
Thomas Friedman
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“The network is the business” becomes the rules of today’s game through expanding and enhancing enterprise “reachability”
from
to
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Gadgets are becoming people daily tools to fulfill their lifestyles
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“Gadgets everywhere” create its own problems in managing interoperability and interconnectivity across numerous platforms
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The customers shall choose whatever technology they think fit with their needs and push the enterprise to adopt such requirements
C U S T O M E R L A Y E R
L O C A T I O N L A Y E R
A P P L I A N C E S L A Y E R
INTEGRATION MANAGEMENT LAYER
IP LAYER Calling/Conferencing
Browser/User Interface
Search Engine
Messaging & Mail
Document Management
Online Support
Retailer Transaction
Electronic Publishing
Content Aggregation
Connectivity
Collaboration
Chatting
PRODUCTS AND SERVICES
KIOSK TELEPHONE TELEVISION INTELLIGENT MONITOR FAX
PE
RS
ON
AL
CO
MP
UT
ER
P
ER
SO
NA
L D
IGITA
L A
SS
ISTA
NT
IN PUBLIC IN VEHICLE
AT
WO
RK
A
T H
OM
E
FAMILIES CONSUMERS COMMUNITIES
BU
SIN
ES
S
INS
TIT
UT
ION
S
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Intelligent Information Network is trying to answer those dynamic and uncontrollable needs by providing flexible technologies
The Connected People
CONSUMER COMMERCIAL
Smart Business Communications Architecture
Service-Oriented Network
Architecture
ENTERPRISE
IP NGN
SERVICE PROVIDER
Source: Cisco
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The Next Generation Network (NGN) is here to stay …
VPNs Internet Content
Voice & Video Mobility Transport
IP Next-Generation Network
Connecting Customers with Services, Services with Networks,
and Networks with Each Other
Consumer Small/Medium Business
SP Wholesale Enterprise
Source: Cisco
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Main Rule: IP over everything and everything over IP
One unified network for everything
Today Tomorrow
Telephone network
Mobile radio
network
IP-Network
Multimedia Access - Advantages: • easy to handle • reliable • mobile
Internet
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At least the first ten models can help enterprises in creating values to their business at the short term (quick wins)
1. Back Office Communication Technology 2. Front Office Communication Technology 3. Internet and Mobile Connection Technology 4. Customers Profiling and Behaviors Assessment Technology 5. Resources Monitoring and Tracking Technology 6. Multimedia-Based Interaction Technology 7. Electronic Data Center and Management System Technology 8. Corporate Internetworking Alliance Technology 9. Business Intelligence and Security Management Technology 10. Business Applications Hosting Technology
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#1 Back Office Communication Technology
Interlocal vs International Call
Fixed vs Mobile
Devices Technology
Individual vs Group Arrangement
Public vs Private
Network
Free Rule vs Specific Rules Applied
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#2 Front Office Communication Technology
Interlocal vs International Call
Fixed vs Mobile
Devices Technology
Individual vs Group Arrangement
Public vs Private
Network
Free Rule vs Specific Rules Applied
Toll Free vs Premium Call
Pay per Call vs Charge Back
Waiting List vs Routing System
Manual vs Intelligent Menu
Unrecorded vs Recorded Event
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#3 Internet and Mobile Connection Technology
I N T E R N E T
Email Chatting
Mailing List
Blogging
Browsing
Newsgroup
E-Business E-Commerce
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#4 Customers Profiling and Behaviors Assessment Technology
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#5 Resources Monitoring and Tracking Technology
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#6 Multimedia-Based Interaction Technology
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#7 Electronic Data Center and Management System Technology
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#8 Corporate Internetworking Alliance Technology
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#9 Business Intelligence and Security Management Technology
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#10 Business Applications Hosting Technology
By the end of the day…
facts of life:
IP over everything and
Everything over IP
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Call for Partnerships
• Can somebody provide my enterprise with those services? As long as …
– Dedicated internet connection with high performance – Tailor-made products and services based on our unique needs – Customised business models as required by our company policy – Long-term alliance arrangement as opposed to one time contract – Flexible and scalable enough for my business profile and future growth – Competitive and affordable price for qualified products and services – Exclusive agreement for “our” possible-to-produce innovations – Great help desk and supporting services within 24/7 mode
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Thank You
Richardus Eko Indrajit http://www.indrajit.org [email protected] +62-819-harvard (4278273)
Q&A and Discussions
