World Class Workforce Focus for Healthcare - Part V

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World Class

Health Care

Part V - Workforce Focus

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AmAsia3 fuses best practices from commercial operations with a deep knowledge of regional markets, local communities, and cultures. We work with our clients to build world class healthcare organizations that bring products and services to market and into the hands of satisfied customers across the globe. Senior consultants work to optimize global capabilities, create a cost-effective infrastructure, and solidify a local, dependable base of operations. This ensures a higher level of customer responsiveness and satisfaction, culturally intelligent products, and valuable insights into market conditions and opportunities for future growth.

AmAsia3 Value Proposition

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Presenter: John R. West

AmAsia3 Management Consultant

International Management Consultant• 15 + years• All Industries• Assessments• Performance

Excellence• Customer

Satisfaction• Problem Solving• Led 5 Clients to

win Dubai Quality Award

Experience

FedEx

• Global Quality Manager

• Ombudsman for the Customer

• Led FedEx to be 1st Baldrige Winner in Service Category

Volunteer

• President Bush 41- Points of Light Award

• Hands on Network

• Business As Mission

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Introduction

Attaining Performance Excellence

• Country awards/programs–World Class assessment tools– Criteria very objective– Leads to world class performance

The material in the following slides is used with permission of the Baldrige Performance Excellence Program. 2013. 2007 Criteria for Performance Excellence. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. Obtain a copy of the full Criteria at www.nist.gov/baldrige/publications/criteria.cfm

http://www.nist.gov/baldrige/publications/criteria.cfm

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Health Care Criteria for Performance

Excellence

Seven Categories

1. Leadership2. Strategic Planning3. Focus on Patients, Other Customers &

Markets4. Measurement, Analysis, Knowledge

Management5. Workforce Focus6. Process Management7. Results

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Category 5 – Workforce Focus5.1 Workforce Engagement

a. Workforce Enrichment

1) Determining the key factors that affect workforce engagement and satisfaction. Differentiating factors for various workgroups and segments.

2) Having an organizational culture conducive to high performance and a motivated workforce

3) Having a workforce performance management system that supports high performance work and workforce engagement


Excellence

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b. Workforce and Leader Development

1) Workforce Development and Learning System

2) How do you Evaluate the Effectiveness of Your Development and Learning Systems?

3) Managing Effective Career Progression and Succession Planning

4) How do you accomplish effective succession planning for management and administrative/operational and health care leadership positions?


Excellence

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c. Assessment of Workforce Engagement

1) Formal and Informal Assessment Methods

2) Differentiation Among Workforce Groups and Segments

3) Other Potential Indicators for Assessment

4) Identifying Opportunities for Improvement


Excellence

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Category 5 – Workforce Focus5.2 Workforce Environment

a. Workforce Capability and Capacity

1) Assessing Your Needs – including skills, competencies, and staffing levels

2) Recruiting, hiring, placing, and retaining new staff

3) Managing and organizing your workforce

4) Preparing your workforce for changing needs

b. Workforce Climate

1) Ensuring and improving workplace health, safety

and security

2) Supporting your workforce via policies, services and

benefits


Excellence

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This concludes the Workforce Focus category of the Baldrige Health Care Criteria for Performance Excellence.

For questions, or comments, or for assistance in having your organization assessed to start on the road to improvement, you may contact John by

e-mail – [email protected]

Next, we will address the Process Management Category.


Excellence

mailto:[email protected]