Why EHRs Get in the Way

Why EHRs Get in the WayEmily Putnam

Director Small Group Sales

This event is live as of XYZ

Before Meaningful Use

EHR adoption

3

NOTES: EHR is electronic health record. “Any EHR system” is a medical or health record system that is either all or partially electronic (excluding systems solely for billing). Data for 2001-2007 are from in-person National Ambulatory Medical Care Survey (NAMCS) interviews. Data for 2008-2010 are from combined files (in-person NAMCS and mail survey). Estimates for 2011-2013 data are based on the mail survey only. Estimates for a basic system prior to 2006 could not be computed because some items were not collected in the survey. Data include nonfederal, office-based physicians and exclude radiologists, anesthesiologists, and pathologists.SOURCE: CDC/NCHS, National Ambulatory Medical Care Survey and National Ambulatory Medical Care Survey, Electronic Health Records Survey.

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

80

60

40

20

0

18.2 17.3 17.3 20.823.9 29.2

34.842.0

48.3 51.057.0

71.878.4

4

45%said patient carewas worse sinceimplementing

an EHR Source: Medical

Economics

65%of physicians said theirEHR systems resulted in

financial lossesfor their practice

Source: MedicalEconomics

5

78%of office-based

physicians adopted an EHR as of 2013

Source: Information Week

50%of ambulatory

practices with an EMR are looking

to replaceSource: KLAS

55%

Of referrals come back with no follow-up information

88%of patients don’t

receive their Wellness Visit

Doctors spend

158.4Million hours

on administrative tasks

8 minsIs the average

visit time

8

Why Most EHRs Fail

Excessive data entry1

Sloppy workflow2

Clunky to use

Not built to respond4

3

72%Of physicians say that EHRs distract

from face timeSource: athenahealth’s 2012 Physician Sentiment IndexTM

(http://www. athenahealth.com/PSI/meaningful-use-incentives.php).

beauty/’byoote/ noun

a simple, elegant expression of purpose.

Smart workflow delegation1Center the encounter around the

patient2

Document to communicate3

Accelerators to speed documentation4

Smart workflow delegation1

Visual alerts remind clinical staff to record

quality measures





patient2



Center the encounter around the patient

2

History

Personal details

Last visit

Intake

Center the encounter around the patient

2


patient2



#bebraveandsummarize




patient2





28

#LetDoctorsBeDoctors Campaign

29

30

OUR VISION:Build the health

information backbone that makes health

care work as it should.

Practice management system

Patient Portal (ambulatory)

Most usable EHR

#1 #1 #1

We offer five services which combine to help caregivers thrive

31

athenaCollector® Life Cycle of Claim

• 32% average improvement in client DAR• 6% average improvement in collections• Reduced administrative work

• 95.4% Meaningful Use attestation in 2013• 1,329 clinical documents processed on average per

physician per month (PPM)• 98% adoption rate

• 8% average decline in no-show rates• 121 patient interactions via portal per PPM• 2.6% decrease in self-pay days in accounts receivable

• Increased volume and revenue capture from patients and insurance companies• Reduced administrative work for both sender and

receiver

• Mobile medical software for drug interaction, EHR, drug prices, dosing, disease, medical dictionary, ICD9 Code, Medicare Part D, and CME

athenaClinicals®

Life Cycle of the Chart

athenaCommunicator®

Life Cycle of the Patient Relationship

athenaCoordinator ®

Life Cycle of the Order

EpocratesPoint of Care Medical

Applications

2000

2006

2010

2011

2013

WHY IT MATTERS

Thank you

Healthcare

Why EHRs Get in the Way