IT Works have always done an excellent job to meet our local requirements for trainers, floorwalkers and project managers, with flair, flexibility and good humour. The candidates themselves have been of universally high quality and have integrated well with our local teams, because the IT Works team have been exacting in understanding and meeting our requirements, often with challenging timescales and budgets. I particularly value having a relationship where I do not get pestered with unsolicited calls and emails and where I know I can rely on IT Works for a professional job.   

http://www.ehi.co.uk/news/ehi/5951

Helen Speed - Information Systems Manager

Go live floor walking supportfor Lorenzo

IT Works Recruitment LTD supplied 40 floorwalkers to provide additional support for one month during and after go live for the First of Type Acute Lorenzo deployment

Background

Lancaster Infirmary, Westmorland General, Furness General, Queen Victoria, Ulverston Health Centre, together employ over 5,500 staff, including some of Britain’s leading specialists. Individual centres offer specialist care for children, heart attack, cancer, fertility, trauma and emergency care patients from throughout the UK. The hospitals have over 1000 beds and manage over 10,000 out patients a week. The geography is widespread covering over 1000 square miles.

The challenge

As part of the National Programme for IT, University Hospitals of Morecambe Bay NHS Trust (UHMB) were preparing to implement the first of type Lorenzo in an acute setting. The Trust required 40 additional floorwalkers and advice during go live on all sites

UHMB upgraded from their iPM system to Lorenzo They were aware of the importance of providing thorough support to trust staff using the system both during and post go live. UHMB needed a team of effective floorwalkers who were fully qualified and experienced in training and supporting Lorenzo in line with the Trust’s standard operating procedures. Support was required in each location for the first couple of weeks which continued at the larger sites for a further period. The Trust needed a certain amount of flexibility in the supply arrangement as the number and location of floorwalkers required was

IT Works Recruitment Ltd registered in England no: 5037461, registered office Artis House, Fairways Business Park, Pittman Way, Fulwood, PrestonPR29LF

adjusted to meet the transaction needs and changing situations dictated by the end user needs.

The solution

IT Works Recruitment were able to offer UHMB a single point of contact throughout their post go live period. IT Works took responsibility for coordinating the management of floorwalkers at all locations and ensuring that all floorwalkers supplied by IT Works had enough information to be effective from the moment they were on site. This included notifying them of locations and working hours, champion users and where to base themselves each hour of the day in response to the needs of the service. By adopting this approach, UHMB staff were supported during the initial stages of the project which was reflected in the ability of the floorwalkers to respond to initial concerns on the ground. This arrangement ensured that those issues which required face to face support were responded to The Floorwalker lead met each day with the Lorenzo project team and IT helpdesk to review the issues raised by the end users, which meant that lessons could be learnt and information disseminated to the user base accordingly, as appropriate

IT Works Recruitment commissioned the supply the floorwalkers to support hospital staff during the critical go live period. With our reputation of excellence and expertise in supporting Trusts through PAS deployments, The Trust were confident in appointing IT Works to supply the required floor walking support.

IT Works provided a total of 40 designated floorwalkers to assist the Trust during and post go live. Our floorwalkers remained with the Trust for a total of one month. Having supported numerous Trusts through new system implementation projects, we are fully versed in the special requirements for assistance at this challenging stage. We have built up a team of high quality floorwalkers to help ensure client’s health systems projects are successfully implemented with the minimum of fuss.

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IT Works Recruitment Ltd registered in England no: 5037461, registered office Artis House, Fairways Business Park, Pittman Way, Fulwood, PrestonPR29LF