IT Works Consulting was recently contracted by a large Trust who were in the early stages of their

change programme, replacing their existing Electronic Patient Record system with Lorenzo, and asked

to review their overall Training strategy and plan.

The Trust commissioned IT Works Consulting to provide experienced Lorenzo Training Consultants to help the

Trust produce a Training Strategy, Training Plan and Training Needs Analysis (TNA) in order to successfully deliver

Lorenzo training to over 12,000 end users in a 12 week window as close to go-live as possible.

This included:

Reviewing the existing Training Strategy and making recommendations/improvements.

Produced a high level training plan that could be adpated and used by the Trust.

Produced a training calculator/TNA tool that could be used and adapted to calculate course modules, durations and planned dates.

Providing guidance to the trust on the dependancies that need to be in place to produce the Training Needs Analysis.

Guide the Trust on the use of technology (e.g. Webinars and e-learning) to ensure a blended learning approach.

Providing guidance to the Trust on effective training delivery methods (blended learning) and durations of training modules.

Providing guidance to the Trust on resourcing Trainers and vital skills required for successul delivery of Lorenzo training.

Providing guidance to the Trust on equipment, rooms etc in order to complete successful Lorenzo training.

Providing guidance on training material/document production, standards and content.

Accurately calculating the number of users, modules, durations to ensure that the Training can be conducted in the timescales proposed and would ensure all staff requires adequate training to ensure a successful go-live.

Providing guidance to the Trust on floorwalking/super users and post-go live support in addition to the standard training.

Providing guidance to the Trust on training other staff (other than end-users) including service desk, managers and project staff.

Providing guidance on succesful delivery of interactive and engaging webinars.

Providing guidance on production of e-learning modules (and how to host them using a Learning Management System).

Providing guidance on Training Administration Processes (e.g. booking onto courses).

Providing guidance on how to integrate training with other project areas (including testing, business change).

Providing guidance on test script and Standard Operating Procedure documentation format and content.

IT Works Consultants gathered information by spending several days on site conducting through structured

interviews with key stakeholders in clinical, administrative, executive, operational and training roles. A feedback

presentation/slide deck and a detailed report on our findings and recommendations were provided.

Case Study

www.itworksconsulting.co.uk

www.itworksconsulting.co.uk

Client Testimonial

“It was positive to see that IT Works were committed to providing the Trust a complementary training approach

health check based on the experience that IT Works has in Lorenzo training. The health checks, which

consisted of a two day detailed review, and a subsequent report and debrief, was very through in terms of its

review and findings. The IT Works staff that came to site to provide the review and debrief were very

knowledgeable and professional, and were able to understand the project and delivery method with ease.

Overall, it was positive for the Trust to, on the whole, be reassured that the approach that is being taken to

Lorenzo training is correct and thorough. Significant value was obtained by talking the approach through with an

external provider and for challenge and reassurance to be provided. Further, some interesting new ideas were

brought to the table and discussed such as “live coaching”

Case Study

www.itworksconsulting.co.uk