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Master Class: ‘Putting evidence into practice’
25th November 2014
Emirates Stadium, Durham County Cricket Club
@AHSN_NENC
Wi Fi CodeNetwork: Durham GuestPassword: ‘greengrass’
Programme09.15 Welcome - Dr Jackie Gray, Project Director, Collaborating for Better Care Partnership
09.30 Knowing NICE guidance – Stephen Stericker, NICE Implementation Consultant
10.00 Implementing guidance: a Dementia case study – Dr Tolu Olusoga, Senior Clinical Director (MHSOP), Tees Esk & Wear Valleys NHS Foundation Trust
10.15 How to use NICE Quality Standards: advice for providers & commissioners of health & social care Stephen Stericker, NICE Implementation Consultant
10.45 Refreshment Break
11.00 Keynote speech – Val Moore, NICE Guidelines Implementation Programme Director
11.15 NICE workshops: practical support & implementation tools
(delegates to attend two out of three sessions)
11.15 Workshop session 1
11.45 Workshop session 2
Workshop options
Workshop 1: NICE Pathways and Evidence Services – Fran Wilkie
Workshop 2: NICE Commissioning resources – Christina McArthur
Workshop 3: NICE Fellows and Scholars – Jim Brown
12.20 NICE Into Practice: what does effective use of NICE guidance resources and tools look like? –Stephen Stericker, NICE Implementation Consultant
12.50 Summary and close – Dr Jackie Gray, Project Director, Collaborating for Better Care Partnership
13.00 Lunch and networking
• Consistent evidence of failure to translate research findings into clinical practice – 30-40% patients do not get treatments of proven
effectiveness
– 20-25% patients get care that is not needed or potentially harmful
• Schuster, McGlynn, Brook (1998) Millbank Memorial Quarterly Grol R (2001). Med Care
• Wide discrepancies primary care vs FTs
• FT difficulties with tools relying on electronic extraction
• Impact on patient processes and outcomes is not routine practice
• Numerous factors affect progress - 3 key areas: – a) the nature of the guidance
– b) the intra-organisational context
– c) the external organisational context
• Support for a Regional Collaborative – Complex guidelines affecting major pathways
– Regional benchmarking, audit, and sharing good practice
– Cross boundary working
– Clinical engagement to develop clinical champions and leaders
– Support for commissioners in terms of prioritisingguidance
• Implementation expertise and resources
• Leadership
• Metrics
• Frail elderly – End of life care – COPD
( Diabetes, Dementia )
Using NICE guidance and quality standards to improve practice April 2013
What your organisation needs to have in place
– A multi-disciplinary forum
What your organisation needs to do
– Raise local awareness
– Plan ahead – guidance in development
NICE PG1
• Improved awareness of NICE implementation resources
• Consider relevant local challenges
• Clinical engagement & clinical leadership
Knowing NICE guidance
Dr Stephen Stericker
NICE Implementation Consultant (North)
http://www.ted.com/talks/ben_goldacre_battling_bad_science.
html
The role of NICE
• To identify good practice using the best available evidence
• To help resolve uncertainty for the public, patients and professionals
• To reduce variation in the availability and quality of practice and care
April 2013 – social care guidance and standards
Table top exercise
• Work in two’s
• Review the information in the different coloured boxes.
• Match up the guidance type (yellow), with the description (green) and the example (pink) .
• Decide which guidance is mandatory.
Implementing guidance- a Dementia Case
study : Tees, Esk and Wear Valleys NHS
Foundation Trust
Dr Tolu Olusoga
Consultant Psychiatrist
Senior Clinical Director
Mental Health Services for Older People
Introduction
Overview of Tees, Esk and Wear Valleys NHS Foundation
Trust (TEWV) and Mental Health Services for Older People
NICE Guidance and the Dementia Care Pathway
Roll out of the Dementia Care Pathway in TEWV
Metrics
Audit
Key Challenges
Lessons learned
We provide a range of mental health, learning disability
and substance misuse services for the 1.6 million
people living in County Durham, the Tees Valley,
Scarborough, Whitby, Ryedale, Harrogate, Hambleton
and Richmondshire.
We deliver our services by working in partnership with
seven local authorities and Clinical Commissioning
Groups, a wide range of voluntary organisations, as
well as service users, their carers and the public.
Overview of TEWV
Our Mission : To improve peoples lives by minimising
the impact of mental ill health or a learning disability
Strategic Goals:
1 To promote excellent services, working with the
individual users or our services and their carers to
promote recovery and well being.
2 To continuously improve the quality and value of our
work
Overview of TEWV
3 Localities: Durham and Darlington; Tees wide; North
Yorkshire
Up to 80% of our work is with people with dementia
and their families
We also work with people with Young Onset Dementia
and their families
18 teams (CMHTs and Memory Services) and 9
wards trust wide required to deliver the Dementia Care
Pathway
Mental Health Services for Older People
NICE Guidance
The Dementia Care Pathway in TEWV incorporates:
CG42: Dementia: supporting people with dementia and
their carers in health and social care ( 2006)
TA 217: Donepezil, galantamine, rivastigmine and
memantine for the treatment of Alzheimer’s disease
( 2011)
Dementia Care Pathway
– Main Need/ Diagnostic
Falls
Associated
Clinical Link
Pathways Behaviours
that Challenge
Non Pharmacological interventions –
Intervention toolkit
Cognitive Coping Strategies
Cognitive rehabilitation
CST Group
Environmental Considerations
End of Life Care
Meaningful Activities
Physical Health & wellbeing
Psycho Education
Psychological therapies
Rollout of the Dementia Care pathway
in TEWV
RPDW event (most recent is June 2014)
Identification of Lead practitioners in each locality
Appointment of Dementia Care Pathway Facilitator to
work alongside the Service Development Manager.
Roll out plans developed, tailored to local needs
Ongoing support to localities provided by Dementia
Care Pathway Facilitator.
Audit (April 2014)Areas of Good Practice:
Comprehensive assessment
FACE
Clustering Tool
neuroradiology request (according to Newcastle Guidance)
In the Pharmacological stage recent medical history, list of current
medication, review of mental health and any risk, prescription issued with
appropriate medication information leaflet, and assessment for side
effects of medication were done well.
Areas for improvement:
Documented evidence of steps in the Assessment, Non-pharmacological
and Pharmacological stages needs to be improved.
Key Challenges
Electronic Record (Paris)
Wide spread geography
Variations in teams and resources
Readiness to deliver the pathway
Lessons Learned
Pathway needs to be as Lean as possible
Pathways need local ownership to be successful
Facilitator role is crucial for leading the pathway
Local team training works better than large locality
events
Continuous improvements in pathways is a must
Metrics and audit are vital
1. Health technologies– technology appraisals
– interventional procedures
– Medical technologies
2. Clinical practice guidelines
3. Public health guidelines
4. Social care guidelines
5. Safe staffing guidelines
We produce guidelines in the following areas
What are NICE quality standards?
Evidence Guidance Quality
Standards
A NICE quality standard is a
concise set of statements
designed to drive and
measure priority quality
improvements.
A set of systematically developed
recommendations to guide decisions for
a particular area of care or health issue
Research studies - experimental
and observational, quantitative
and qualitative, process
evaluations, descriptions of
experience, case studies
Source guidance• Prevention and control of healthcare-associated infections. NICE
public health guidance 36 (2011)
• Surgical site infection. NICE clinical guideline 74 (2008)
• Inadvertent perioperative hypothermia. NICE CG65 (2008)
• Department of Health (2013) UK five year antimicrobial resistance strategy 2013 to 2018
• Public Health England (2013) Protocol for the surveillance of surgical site infection: surgical site infection surveillance service
• Department of Health Advisory Committee on Antimicrobial Resistance and Healthcare Associated Infection (ARHAI) (2011) Antimicrobial stewardship 'Start smart – then focus'.: guidance for antimicrobial stewardship in hospitals (England)
Source guidance (cont)• Department of Health (2010) The Health and Social Care Act 2008:
code of practice on the prevention and control of infections and related guidance
• Department of Health (2010) Uniforms and workwear: guidance on uniform and workwear policies for NHS employers
• Department of Health (2010) MRSA screening – operational guidance 3
• Department of Health (2009) National Decontamination Programme: theatre support pack
• Department of Health (2008) MRSA screening – operational guidance 2
Source guidance• Social Care Institute for Excellence (2011) IMCA and paid relevant
person's representative roles in the Mental Capacity Act Deprivation of Liberty Safeguards. SCIE guide 41.
• Social Care Institute for Excellence (2010) Personalisation: a rough guide. SCIE guide 47.
• Social Care Institute for Excellence (2010) Independent mental capacity advocate involvement in accommodation decisions and care reviews. SCIE guide 39.
• Social Care Institute for Excellence (2010) Dignity in care. SCIE guide 15.
• Social Care Institute for Excellence (2009) Practice guidance on the involvement of Independent Mental Capacity Advocates (IMCAs) in safeguarding adults. SCIE guide 32.
Source guidance
• Social Care Institute for Excellence (2009) Commissioning and monitoring of Independent Mental Capacity Advocate (IMCA) services. SCIE guide 31.
• Social Care Institute for Excellence (2007) Implementing the Carers (Equal Opportunities) Act 2004. SCIE guide 9.
• NICE (2006) Dementia. NICE clinical guideline 42.
Table top exercise:Each table is allocated a ‘setting’,
Discuss 3 ways that Quality Standards can be used in the setting .
• Health provider (primary care, secondary care, pharmacy)
• Commissioner (CCG, NHS England Area Team, Local authority, Commissioning support units)
• Public Health team in Local Authority,
• Local authority Social Care provider (including voluntary and independent sector)
10 mins
Using NICE Quality Standards
NICE quality standards can highlight key areas for improvement. An initial assessment should consider for each statement within the quality standard:
• whether the statement is relevant to the organisation
• how the current service compares to the statement
• source of information to evidence this
• what actions/resources would be required in order to improve the service so that it meets the quality standard statement
• an initial assessment of risk associated with not making these improvements
Sources of information to support this initial assessment could include:
• baseline assessments/actions plans for NICE clinical guidelines
• performance / activity data
• new or existing patient/service user feedback
• complaints or Serious Untoward Incidents (SUIs)
• audit information (including national audit data)
• prescribing data
• views of the service/team
• process maps
• service user experience interviews or focus groups
• Assessments by regulators such as OfSTED or CQC
Locally prioritised quality improvement
The initial assessment can:
• provide assurance
• inform a trust’s quality account, a local authority’s local account or a quality profile
• indicate areas requiring quality improvement:– inform local quality improvement work/programme planning
– support discussions with commissioners
• Inform the organisation’s annual audit programme (by identifying priority areas for audit) and business planning
• Inform local risk management, in collaboration with the service’s commissioners
Quality Standards support for commissioning
• Highlights the key actions that commissioners should take
• Identifies opportunities for collaboration and integrationat a local and regional level
• Identifies the benefits and potential costs and/ or savingsfrom implementing the changes needed to achieve quality improvement
• Directs commissioners and service providers to resourcesthat can help them implement NICE and NICE-accredited guidance
Support for commissioning – Heart Failure Services
• Context and epidemiology (prevalence, emergency admission and readmission rates, case for improvement)
• Resource implications (for each stage of the pathway)
• Cost impact (e.g. echo waiting list)
• Link to commissioning and benchmarking tool to assess the level of service needed locally and the associated costs and savings
• Definitions and links to source guidance (e.g. multidisciplinary team structure)
• Links to national drivers and other useful resources including patient information leaflets, exemplar CQUIN goals and ‘Es of self management’
Case study - NHS Stockport CCG & Stockport Metropolitan Borough Council
• Wanted to integrate quality agendas, with a systematic & evidence based approach to quality
• Designed a process & set up small steering group to evaluate all QS (tested it with QS1& 30 on dementia)
• Where indicated by initial assessment, set up small topic specific task & finish groups, which identified actions required to improve, and act upon them.
• Working together led to consistent approach, combined knowledge, avoided duplication, more powerful approach to change, feeds into formal structures.
Case study – Greater Manchester Sector Led Improvement
• NICE guidance & quality standards are pivotal to Greater Manchester's sector-led improvement approach to driving improvements in public health
• Process of self-assessment and peer review• Local action plans are developed and reviewed
regularly by LA peers to ensure that NICE guidance & quality standards are being implemented and that performance against PHOF (Public Health Outcomes Framework) measures improves in the long-term
Case study - Lancashire Care Foundation Trust
• Aimed to develop a robust method of using NICE quality
standards across the trust
• Ensuring staff are aware when a quality standard applies
to their area of work so they can understand their
performance in relation to it, share good practice and
strive to improve if appropriate
• Clinical lead completes a review of the statements
• Using existing evidence where available eg. training
records and environmental audits
Case Study – Cumbria Adult Social Care
“Cumbria Adult Social Care is committed to adopting
National Institute for Health and Care Excellence (NICE)
guidelines and quality standards throughout their
contracted social care services”.
What guides the implementation strategy for NICE?
AHSN North East and North Cumbria
26 November 2014
What guides the implementation strategy for NICE?
• Feedback
• Theory and evidence
• Our position in the health and social care system (levers, alignment and avoiding duplication)
• Being able to listen to, encourage, use and support local agents of change
Implementation – why it is important to
NICE
• Guidance alone doesn’t improve healthcare
• The way guidance is developed and presented
makes a difference to how it is received and
used
• Facilitators and barriers exist at the system,
organisation, peer group and individual levels
• Interventions such as audit, visits, education
can improve adoption
Feedback• Challenges of implementing NICE guidance
Results from a survey of 683 clinicians and managers in 2011
Main barriers to implementation
• Lack of trust in guidance
• Lack of organisational
support - structures and
processes
• Resources (or lack of
them)
• Poor knowledge of
support from NICE
It’s worth it!
• Compelling evidence that it’s possible to change professional behaviour to improve quality of care
• No Magic Bullet – most interventions effective under some circumstances, none effective in all
• Evidence suggests need for tailoring of interventions based on:
– formal barrier assessment
– explicit intervention design• We encourage this through our fellows & scholars schemes,
Shared learning local practice examples, and in the choice of tools NICE produces
Strategic alliances in the health and
social care system• Chair, Chief Executive and SMT activities e.g. Royal
Colleges, Clinical Commissioning Assembly, ADASS
• Partnership Agreements e.g., NHS England, Care
Quality Commission, HEE, Ofsted, Monitor, the NIC,
and AHSNs
• Aligned strategic aims:
– system levers for implementation & improvement
– little point in producing what no-one wants/needs,
and avoiding duplication
• Independence of NICE
Local engagement
• 8 strong field team, plus medicine associates, plus NICE fellows and scholars
• Success criteria over 3 years for engagement with CCGs, Area Teams, Local Authorities, provider trusts, networks, PHE units, social care commissioners etc.
• MOUs with most AHSN’s, coordinated by Sally Chisholm, Programme Director for Health Technologies Adoption, and supported by the Field team
• Education plan to influence and support education providers
Implementation programme strategy
and support
• Working with & through
others
• Needs assessment
based
• Raise awareness
• Motivating for change
• Practical support
• Evaluation uptake
Support for education and learning
Support for service improvement and audit
Support for commissioning
Practical support
• Routine guidance support tools: baseline assessment, costing and resource impact tools, audit criteria
• Other discretionary guidance support tools: Support for commissioning using the quality standard, online learning modules 4x per year
• Endorsement programme: statement from NICE in the guidance support tool about its alignment to the relevant guidance or quality standard(s)
Example:-CG174 IV fluid therapy in adults
Resources to support implementation
• Intravenous fluid therapy in adults in
hospital: algorithm poster set
• Intravenous fluid therapy in adults in
hospital: diagram of ongoing losses
• Intravenous fluid therapy in adults in
hospital: composition of commonly used
crystalloids table
• Clinical audit tool
• Baseline assessment tool
• Clinical audit tool
• “Do not do” recommendations
www.nice.org.uk/guidance/cg174/resources
Theory and experience tells us these characteristics are vital to success
• Ensure organisational structures and processes are in place
Board level leadershipDay-to-day operational lead for quality appointedMulti-disciplinary forum for strategic decisionsNominated lead for each new development System in place for ongoing monitoring and reporting to
the board
A systematic approach
• Ensure organisational structures and processes are in
place
Board level leadership Day-to-day operational lead for
quality appointed Multi-disciplinary forum for
strategic decisions Nominated lead for each new
development System in place for ongoing
monitoring and reporting to the board
Are you aiming to improve the quality of healthcare?
Identify the best available evidence-based guidance
Check whether services are currently in line with best practice
Develop an initial plan to overcome any barriers to change
Check if the plan can be delivered within existing resources
Finalise the action plan and implement
Evaluate ongoing success through systematic measurement
Evaluating uptake
Number of ‘active’ products with uptake data (published before March 2014)
• Technology Appraisals 231 163 (70.5%)
• Clinical Guidelines 140 74 (53%)
• Quality Standards 57 28 (49.1%)
• Public Health Guidelines 51 5 (9.8%)
NICE Fellows and Scholars programme
Jaqueline Fletcher, Senior Professional Tutor Department of Dermatology and Wound Healing, Cardiff University
Andrew Hartland, Bariatric Physician and lead for Obesity services, Walsall Hospitals Trust
Andy Tilsden, Director Skills for Care
Jenny Gordon, Programme Manager for Evidence into practiceRoyal College of Nursing
Please see your badge for workshop choices:
Workshop 1: NICE Pathways and Evidence Services – Fran Wilkie
Workshop 2: NICE Commissioning resources – Christina McArthur
Workshop 3: NICE Fellows and scholars – Dr Jim Brown
11.15am Workshop session 1
11.45am Workshop session 2
NICE Pathways and Evidence
Services November 2014
Fran Wilkie, NICE Critical Appraiser/ Project Manager
Implementation Tools
Evidence-based products
Guidance
Quality standards
Evidence summaries
Evidence alerts
Accredited evidence
Prescribing advice
Indicator sets
Dissemination and adoption support
NICE Evidence Services
NICE website
Pathways
Apps
E-alerts
Implementation tools
Focussed support
Audiences
NHS
Patients and the public
Public health
Local government
Social care
Commissioners
Support for commissioning (SFC)
• Topic Specific, web-based
• Published alongside the quality standards
• Aligned with national priorities
• Informed by experts, commissioners and service users
• Quality Assured NICE process
NICE accredited Support for
commissioning
Quality
standards
Support for commissioning
Identifies commissioners responsible and highlights where collaboration and integration is required
Considers the cost of implementing the changes necessary to achieve the quality standard and identifies potential cost savings
Draws commissioners and providers attention to quality improvement areas and makes suggestions for service redesign
Used to support conversations and negotiations at a regional and national level
Signposts to:
• Inter-related areas of
care through NICE
pathways
• Other implementation
support tools
• Shared learning and
quality and productivity
examples
SFC
Service specification
CQUINs
Business Case
Quality and productivity
SFC and commissioning Levers
NICE field team feedback
Commissioner
perspectives....negatives• Growing awareness but not complete
• Not sure how to use them
• Need tailoring for use quality standards as a CQUIN
• Comments on alignment to the provisional CCG
Outcomes Indicators Set
• Concerns that the volume of quality standards will
overwhelm the capacity of the health and social care
system to respond
• Perceived “burden” of data collection esp. for providers
• Need to know that a dialogue is in place with CQC,
OFSTED and NHSLA
Our commissioning panel said
• I'm using your excellent end of life care tool for a report
going out to the twenty CCGs supported by GEM
CSU….
• A really helpful document - we are about to look at
extending patient choice locally for IVF which this really
supports
• It’s easy to follow and convert into practice and I think
that the cost impact assumptions are reasonable. (ACS)
• I think it is clear and the SfC would hopefully support
discussion with LATs. (Sickle cell)
Link in with NICE costing and
commissioning support
Whatever your role in commissioning, link in with
NICE at: http://bit.ly/nicelinkedincommissioning
Join the commissioning reference panel at:
www.nice.org.uk/commissioningsupport
Contact the NICE commissioning team by email:
NICE Fellows and Scholars Programme
Dr Jim Brown
Public Health Specialty Registrar & GP
Former NICE Scholar (2013-2014)
How it all began
In High Quality Care for All, Lord Darzi
stated:
“For frontline staff, working with NICE is
already considered a valuable
opportunity for clinical professional
development. In the next stage of its
development, I would like to see NICE
reach out even more proactively to local
clinical communities as well as national
ones. A key enabler of this will be the
establishment of a fellowship
programme”.
Fellowships
• 7.5 hours per month for 3 years
• Senior health and social care professionals
• Ambassadors for NICE
• Conduit of information
Objective: To build a network of influential
professionals knowledgeable about NICE, who will drive
up the quality of care delivered and encourage the
implementation of cost effective innovation into practice
The individuals
Amanda Smith
Director of Therapies and Health Science
Powys Teaching Health Board
Liz Robb
Senior Special Care Dentist
United Hospitals Bristol NHS Foundation Trust
David Baldwin
Consultant Respiratory Physician
Nottingham University Hospitals
Scholarships
• Mid level health and social care professionals
• 7.5 hours per week for 1 year
• Required to propose a project
Objective: support professionals to gain an
understanding of NICE’s work, with specific focus on
delivering a project, relevant to NICE, that improves
quality of care.
Types of project
1.Implementation
2.Audits
3.Cost-effectiveness/affordability
4.Equality impact assessment
5.Patient experience
6.Education (about NICE)
The individuals
Paul Sutton
Speciality Registrar in General Surgery
Countess of Chester Hospital NHS Foundation Trust
Melanie Muller-Forster
NICE Assurance Lead
Plymouth Community Healthcare
Paula Murphy
Consultant Forensic Psychiatrist
St Andrew’s
Achievements include….
• More than 25 published journal articles
• Poster and oral presentations at national
conferences
• 6 Shared Learning examples
• Accreditation of Society guidance
processes
• Supporting design of new process in
Wales and Ireland
My NICE scholarship project
Implementing shared decision making in the
care of people with osteoarthritis of the hip
or knee in County Durham
Background to project• Problems that need addressing
– Osteoarthritis is common and a major source of disability
– Increasing incidence of hip & knee osteoarthritis and number of replacements
– Large geographical variation in joint replacement rates not related to population need
– Underutilised, effective interventions: exercise, weight loss
– Unnecessary orthopaedic referrals
• Role of shared decision making– Alternative to severity thresholds in managing access and
addressing unwarranted variation
– Clinicians broadly supportive but not widely implemented
– Method of implementation of clinical guidance
Clinical
Guidelines
Shared
Decision
Making
Relevant NICE guidelines:
• Osteoarthritis: care and management in adults. CG177. February 2014
• Patient Experience in adult NHS services: improving the experience of care for people using adult NHS services. CG138. February 2012
Project outline: three phases
1. “Diagnostic analysis”
2. Development and implementation of
quality improvement interventions
3. Evaluation
.
• Web based guide to help health & social care organisations use NICE
guidance & quality standards to achieve high quality care in local settings
• Suggests what an organisation can put in place, & what staff can do to
use NICE guidance & quality standards to improve outcomes & get the
best value for money
• Includes helpful tips, links to other resources and shared learning
examples of ways other people have used NICE guidance & standards
• For commissioners, providers, quality improvement specialists, clinical
governance or NICE leads, anyone implementing one specific piece of
guidance, anyone planning or scrutinising care services.
• Guide isn’t intended to be prescriptive or place limitations on what you
might choose to do – it’s a good starting point!
Into Practice Guide
Taking today’s insights forward into your
organisation: when, where, how and what
Step 1: Choose a priority area for implementing NICE guidelines
or using quality standards and write an action that you want to take
in your organisation.
Step 2: Write:
When you will do it (be specific)
Where you will do it (be specific)
How you will do it (be specific)
What help or support might you require from
• The organisation
• The AHSN
• NICE
• Others eg training and development, strategic clinical networks
etc 10 mins
The best laid plans…Now, imagine yourself enacting that when, when and how
plan.
Can you envisage anything preventing you from doing it?
How would you feasibly address that barrier?
Write:
IF barrier __________________________ occurs
THEN I WILL ________________________ to ensure
I can enact my plan10 mins
Then spend 10 mins discussing with the person next to you.
• Sign up for the e- bulletin at the registration desk (if you haven’t already)
Resources will be available on:
Slide Share - slide deck will be uploaded (link included in next e-bulletin)
AHSN web site www.ahsn-nenc.org.uk
NEQOS web site www.neqos.nhs.uk/
Twitter - @AHSN_NENC