GETTING TO THE HEART OF PATIENT-CENTRED CARE

Quality Forum 2015 #QF15

Sara Charlton, RN, BScN, MSN (candidate)

Practice Consultant – Care Experience Strategic Direction

Providence Health Care

Patient & Family Centred CareTheory Burst

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Outline

• What is Patient and Family Centred Care?

• How do we define family?

• The 4 core values of PFCC

• Examples of PFCC in action

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Patient and family centred care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among the people we serve, their families, and care providers.

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What does Family mean?

Basic unit in society consisting of people who are related to each other

Synonyms: blood, clan, folks, house, kin, kindred, kinfolk, lineage, people, tribe

Family is a group in which people interact in order to achieve a common goal.

Family Goals include providing affection, protection, sense of belonging, and guiding and supporting one another.

Family is any group of people bonded either biologically, emotionally, or legally. That is the group of people that the patient defines as significant for his or her well being.

family is defined by the patient

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PFCC: 4 Core Values

• Respect & Dignity

• Information Sharing

• Participation

• Collaboration

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Respect & Dignity

Patients & Families are treated with respect and dignity throughout their healthcare experience

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Information Sharing

Patients have timely access to useful information about their health and healthcare processes

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Participation

Patients and families are invited to partner with the healthcare team at the level that they choose

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Patients and families are invited to partner with healthcare organizations in policy and program design and evaluation

Collaboration

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The Patient Perspective

TRIZ

DESIGNING A PERFECTLY ADVERSE SYSTEM

THE WORST POSSIBLE RESULTS FROM YOUR

WORK

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Why do we use TRIZ?

• Speak the unspeakable

• Challenge the status quo & sacred cows

• Gives permission to discuss taboo subjects

• Builds trust

TRIZ – First Step

Be creative! Make yourself laugh! This is SERIOUS FUN…..

Reflect in your small group, make a list of “to do’s” in answer to:

How can we ensure that the care we provide is

NOT patient-centered?

TRIZ – Second Step

Go down the list and ask:

Is there anything on this list that we currently practice, even remotely?

Is there an element of truth in here?

Circle the ones that you are … cross out the ones that you are not doing EVER.

TRIZ – Third Step

Go through your list of identified truths:

•Separate into themes •What actions could you take to address?

With the person next to you …

Reflect on these questions:

•What have we learned today?•What are you most encouraged about?•Where is the potential?