2. CWS-boco Company Overiew CWS-boco Group History > 1899
Berhard Burmester founds the first linen rental company in the
world > 1954 Conrad Wolfgang Schnyder founds CWS Switzerland
> 1960 boco launches workwear rental service > 1970 boco
launches mat rental service > 1981 HANIEL acquires CWS; 1998
HANIEL acquires boco > 2001 Merger of CWS and boco > 2009
Development of the Paradise Line > 2004 Market Entry Sweden >
2005 Market Entry Ireland > 2008 Market Entry China
www.CWS-boco.ie
3. Quality Everything we do is influenced by our aspiration to
do the very best we can. We never fail to deliver top-quality
services, thanks to our attention to detail and our disciplined
approach to our work. Passion for service We have an obligation
towards our customers. We identify their needs, listen to what they
have to say and endeavour to identify their wishes early on and
deliver lasting solutions to their problems. Customer satisfaction
is the top priority of every single member of staff. Integrity It
is very important to us that the people with whom we work trust us
and can put their faith in our loyalty and reliability, be the
colleagues, customers, suppliers, shareholders or the people living
in the communities where we work. We say what we mean and do what
we say. We keep our promises and assume responsibility for the
things we do. Sustainability We recognise the importance of
minimising out ecological footprint. This isn't just for the
benefit of the places where we work - it is also a driving force
behind our long-term business success and our commitment to social
responsibility. We are constantly improving the energy efficiency
of our laundry facilities and of our service logistics. Core Values
Company Overview www.CWS-boco.ie
4. Company Overview Shareholders - Haniel Group Sales: 748m
EBIT: 41m Employees: 7.816 Sales: 2.721m EBIT: 81m Employees: 1.068
Sales: 852m EBIT: 104m Employees: 2.003 Sales: 66.702m EBIT: 2.200m
Employees: 280.856 > Founded in 1756 > Family owned >
57.828 employees > Sales 27.3b >Were we deliver cleanliness
Germany, Ireland, Netherlands, Belgium, Luxemburg, Switzerland,
Austria, Italy, Sweden Poland, Croatia, Czech Republic, Slovenia,
Slovakia, Hungary, Romania, Bulgaria China One of the leading
textile service and washroom hygiene companies Sales FY 2011: 748m,
EBIT FY 2011: 41m 7,860 employees, headquartered in Germany
Presence in 18 countries www.CWS-boco.ie
5. Company Overview Services CWS-boco Ireland 5 Warehouse
Laundry > Owned by CWS-boco International > Sales FY 2011:
27m > Profit FY 2011: 0.2m Washroom Service Workwear Rental
Service Cleanroom Garment Service Linen Rental Service Sterile
Surgical Supplies Mat Rental Service Cork Dublin Galway Limerick
Sligo Spiddal www.CWS-boco.ie
6. CWS-boco Ireland delivering Cleanliness Workwear and
Uniforms
7. Company Overview Workwear/Uniform Service
www.CWS-boco.ie
8. CWS-boco Ireland Workwear and Uniforms www.CWS-boco.ie
9. CWS-boco Ireland Hospitality Collection Comfort and Style
www.CWS-boco.ie
10. Garment Management Process Overview > Quality Management
System in accordance with ISO 9001:2008 in place > Strict
hygiene policy > Physical segregation of soiled and clean
garments > Thermal and chemical disinfection of garments >
Garments coded with a unique barcode label > Automatic sorting
and tracking system > Manual and automated packing option >
Monitoring, Management and Reporting through a laundry specific ERP
system www.CWS-boco.ie
12. CWS-boco Ireland delivering Full Rental Service:
professional installation and maintenance of dispensers, delivery
of cotton towel rolls consumables (e.g. toilet paper, paper towels,
soap) Washroom Service www.CWS-boco.ie
13. Delivering cleanliness Automatic Retraction Pre Set Towel
Portions 100 Uses Per Towel No Power Supply required Customer
identified Towels Environmentally Friendly 200 Washes per Towel
Reusable Welcome to Paradise www.CWS-boco.ie
14. CWS-boco Ireland delivering cleanliness Dust Control Mats
including Logo Mats
15. First impressions count SHAPED MATS www.CWS-boco.ie
16. COLOUR SYMPHONY HD MATS MAKE A BOLD STATEMENT ANYWHERE YES!
THEY REALLY ARE DUST MATS SHARP www.CWS-boco.ie
17. Delivering Cleanliness Shapes Colours Logos/Designs
available Logos/Design s Wide selection of 600 colours available
Rectangular Circular Semi-Circular Semi-Oval Oval 85 cm 115 cm 150
cm 200 cm 85x150 cm 85x250 cm 115x180 cm 85x42.5 cm 115x57.5 cm
150x75.0 cm 200x100 cm 85x150 cm 115x200 cm 150x250 cm 85x150 cm
115x200 cm 150x200 cm Mat Service www.CWS-boco.ie
18. CWS-boco Ireland delivering cleanliness Linen Service
21. Quality Certificates Overview of CWS-boco Irelands
certifications: ISO 9001:2008 - Quality Management System EN 14065
(RABC) currently validation of wash process certification scheduled
in October 2012 ISO 13485 : 2003 - Quality Management System
Medical Devices Directive 93/42/EEC - Quality Management - Sterile
Procedure Packs - Short Term Sterile Procedure Devices CWS-boco
Ireland delivering quality www.CWS-boco.ie
22. How we deliver Service to you? Dedicated and experienced
Customer Service Team Innovative Customer Service Tools In-house
capacity to develop garment collections Modern and professional
logistics operations Support from the CWS-boco Group Funding of
operations through a cash-pool arrangement CWS-boco owns its own
garment manufacturer Eurodress Frequent sharing of best practices
within the group www.CWS-boco.ie
23. 3. Routecause analysis and corrective action 2. Customer
receives information about case generation 1. Generating and saving
the case 4. Customer is informed that the solution has been
executed Phone Letter Email Fax Driver Hand Held Email
Communication Channels asap but no later than 24 hours immediately
asap but no later than 48 hours Internal Procedures Internal SLAs
Salesforce.com Service Cloud Response Times / KPI
www.CWS-boco.ie
