Case Study: Magee General Hospital

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Case Study: Magee General HospitalImproving the ED: How Magee decreased Turnaround Time by over 25% and LWOTS by 72%

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Magee General Hospital

✚ Located in Magee, MS✚ 11,000 ED visits per year✚ 22 patients per day✚ 32 bed facility✚ 4 bed labor & delivery


The Challenges

✚ Lack of physician leadership within the Emergency Department

✚ Lack of partnership between nursing staff and physicians

✚ Falling metrics✚ Poor community Image of the

ED✚ Unengaged physicians


The Solutions

✚ Provided full-time on-site Medical Director Dr. Joe Blackston

✚ Recruited quality physicians to assist with leadership

✚ Became an active partner in the ED/Trauma and Medical Staff Meetings

✚ Re-routed triage to help facilitate a restructure of the ED physical plan in order to streamline flow

✚ Provided scripts for positive interactions with patients to help increase patient satisfaction


The Results

Visits Increased 3.3%LWOT Decreased 72%Turnaround Time Decreased 26.9%Provider Productivity Increased 3.4%

“Keystone is dedicated to providing excellence in patient care.Their infrastructure and process provide me, as a Medical Director, with all the information and support I need to make ourED a center of quality care. ”

-Medical Director, Magee General Hospital


The Patient Matters Most

Since the improvement process began, Magee has seen an increase in visits. Keystone’s leadership, combined with the dedication of the Magee medical staff, nursing staff and administration, have raised the hospital’s overall reputation in the community.

Magee is now seeing patient satisfaction ratings above the national average.


More Engaged. Better Results.